Operating system: Windows, Android, macOS
Group of programs: Business automation
Technical support service automation
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What do you want to do now?
If you want to get acquainted with the program, the fastest way is to first watch the full video, and then download the free demo version and work with it yourself. If necessary, request a presentation from technical support or read the instructions.
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How to buy the program?
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Who is the developer?
Program screenshot
A screenshot is a photo of the software running. From it you can immediately understand what a CRM system looks like. We have implemented a window interface with support for UX/UI design. This means that the user interface is based on years of user experience. Each action is located exactly where it is most convenient to perform it. Thanks to such a competent approach, your work productivity will be maximum. Click on the small image to open the screenshot in full size.
If you buy a USU CRM system with a configuration of at least “Standard”, you will have a choice of designs from more than fifty templates. Each user of the software will have the opportunity to choose the design of the program to suit their taste. Every day of work should bring joy!
Recently, the automation of technical support affects the interests of an increasing number of IT companies that need advanced control over the work of the corresponding structure, full accountability, attention to technical detail, technical regulations, and financial assets. It is not easy to manage the service department. Without automation, you can find yourself in a complexly organized chaos, where documents are lost, requests are not executed, user requests are ignored, project deadlines are delayed, and the capabilities of staff personnel are irrationally used.
Who is the developer?
Akulov Nikolay
Expert and chief programmer who participated in the design and development of this software.
2024-11-21
Video of technical support service automation
This video is in Russian. We have not yet managed to make videos in other languages.
For a long time, the USU Software system (usu.kz) has been developing the leading areas of the IT-sphere to effectively manage the support service, as well as to use other advantages of automation, maintain reference books, document circulation, and control resources. Not all control flaws can be covered up with automation. Not a single support service can do without high-quality operational accounting, when an automation project is responsible for the speed of processing incoming information, accepting an application, registering, choosing a suitable specialist, directly resolving the problem, and reporting. The automation technical program monitors each technical step, which instantly improves the quality of technical control and increases the speed of reaction to the slightest deviations.
Download demo version
We currently have a demo version of this program only in Russian.
You can download the demo version for free. And work in the program for two weeks. Some information has already been included there for clarity.
Never before has technical or service support been so orderly and organized. Each element is in its place. Each specialist clearly understands their tasks. The service makes good use of available resources. The system monitors every step, every process. Automation makes it easier to handle confidential customer and counterparty information. Users can be assigned personal access rights.
Order a technical support service automation
To buy the program, just call or write to us. Our specialists will agree with you on the appropriate software configuration, prepare a contract and an invoice for payment.
How to buy the program?
Send details for the contract
We enter into an agreement with each client. The contract is your guarantee that you will receive exactly what you require. Therefore, first you need to send us the details of a legal entity or individual. This usually takes no more than 5 minutes
Make an advance payment
After sending you scanned copies of the contract and invoice for payment, an advance payment is required. Please note that before installing the CRM system, it is enough to pay not the full amount, but only a part. Various payment methods are supported. Approximately 15 minutes
The program will be installed
After this, a specific installation date and time will be agreed upon with you. This usually happens on the same or the next day after the paperwork is completed. Immediately after installing the CRM system, you can ask for training for your employee. If the program is purchased for 1 user, it will take no more than 1 hour
Enjoy the result
Enjoy the result endlessly :) What is especially pleasing is not only the quality with which the software has been developed to automate everyday work, but also the lack of dependency in the form of a monthly subscription fee. After all, you will only pay once for the program.
Buy a ready-made program
Also you can order custom software development
If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!
Technical support service automation
The advantage of automation is the specialists of the corresponding service are engaged in support in real-time, accept customer requests, select unoccupied personnel, set deadlines, prepare documents, check the availability of necessary materials and resources. Special attention is paid to the adaptability of the automation program, which is easily configured for specific operational realities. If the support service seeks to optimize a certain aspect of the business, then the electronic assistant devotes all efforts to achieving the set goal. Hence, the rave specialized software reviews are so simply explained. It has a rich functional range, has a pleasant and friendly interface, does not put forward special requirements in terms of experience and level of computer literacy. The automation platform fully regulates the parameters of the support handling, monitors current and planned processes, prepares reports and regulatory documents in advance. Incoming applications are processed in seconds: a user or company contact, order registration, selection of suitable specialists, the execution itself. The basic planner is entrusted with the mission of controlling the work of the structure at each stage of the order. The quantity can be varied. If a specific task may require spare parts, parts, and components, then their availability is checked automatically. If there are no materials, the system organizes purchases. Any support specialist is able to master the functionality without any problems. There are no special requirements in terms of technical experience, special knowledge, elementary computer literacy. With automation, it"s much easier to keep track of key management processes, and it"s easy to make adjustments and fix bugs. Regular employees do not have a problem reporting to the customer, share important information, advertising information, independently supervise communication issues through mass mailing. Users can freely share the latest data, text and graphic files, analytical calculations, edit a shared calendar and corporate organizer. The most important performance indicators of the structure are displayed visually to correlate the current values with the planned ones and to develop the business organically. The automation program tracks the long-term goals of the organization, monitors material assets, financial assets, and checks the quality of outgoing documentation. The support serviceable to use a special alert module to eliminate the possibility of disruption in work processes, reduce the risk of error and dependence on human factors. The configuration is in demand not only by technical support centers but also by any other organizations interacting with the public. If you wish, you can be puzzled by the issues of integrating the platform with advanced service and systems, to unlock the full potential of the software solution. Not all options fell into the basic functional spectrum. For some tools, you have to pay extra separately. We recommend you read the full list of innovations and additions. With the help of the trial version of the system, it is much easier to assess the benefits, get to know the basic extensions better, and practice a little before buying. The development of marketing is associated with the aggravation of the problem of product sales and the growth of requirements for the divisions of firms engaged in in-service maintenance. The need for service and its constant improvement arises primarily from the manufacturer"s desire to form a stable market for its product. High-quality service of high-quality products inevitably increases the demand for them, contributes to the commercial success of the enterprise, and increases its prestige. The development of consumption of services in countries with highly industrialized industries is one of the most significant phenomena of economic life.