Operating system: Windows, Android, macOS
Group of programs: Business automation
Help desk programs
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Quick transition.
What do you want to do now?
If you want to get acquainted with the program, the fastest way is to first watch the full video, and then download the free demo version and work with it yourself. If necessary, request a presentation from technical support or read the instructions.
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During business hours we usually respond within 1 minute
How to buy the program?
View a screenshot of the program
Watch a video about the program
Download demo version
Compare configurations of the program
Calculate the cost of software
Calculate the cost of the cloud if you need a cloud server
Who is the developer?
Program screenshot
A screenshot is a photo of the software running. From it you can immediately understand what a CRM system looks like. We have implemented a window interface with support for UX/UI design. This means that the user interface is based on years of user experience. Each action is located exactly where it is most convenient to perform it. Thanks to such a competent approach, your work productivity will be maximum. Click on the small image to open the screenshot in full size.
If you buy a USU CRM system with a configuration of at least “Standard”, you will have a choice of designs from more than fifty templates. Each user of the software will have the opportunity to choose the design of the program to suit their taste. Every day of work should bring joy!
Help Desk programs are focused on providing technical support and automation of service delivery processes for both customers and employees of the company. In other words, the Help Desk is characterized as technical support maintenance, thanks to which customers or employees can solve the problem of malfunction or incorrect functioning of various equipment, programs, etc. Automated Help Desk programs allow you to accept a request, process it, and send it to the appropriate specialist for further solving the problem. The work of the Help Desk is often evaluated, for this reason, in most cases, the work of the employees is evaluated according to the reviews. Help Desk services are often carried out remotely through an Internet connection. For this reason, in most of the offers of the information technology market, there are offers to download this or that Help Desk programs free. However, you need to understand free services have certain limitations that do not allow you to perform tasks fully efficiently. The Help Desk programs must have the necessary functionality to ensure the solution of technical problems, in addition, the remote mode of operation requires the uninterrupted and timely functioning of the hardware. Hence, you should carefully choose programs. The use of automated Help Desk programs improves the quality of service and provision of services, in addition, the presence of an effective program allows establishing technical processes within the company, which contribute to an increase in the efficiency of activities.
Who is the developer?
Akulov Nikolay
Expert and chief programmer who participated in the design and development of this software.
2024-11-21
Video of help desk programs
This video is in Russian. We have not yet managed to make videos in other languages.
The USU Software system is an automated program that provides regulation, coordination, and improvement of the work processes of any company. Help Desk programs are developed based on the requirements and preferences of the customer, which allows taking into account the needs and characteristics of the enterprise. Hence, the functionality of the software product can fully comply with the required parameters, in addition, the correction of the settings in the programs is available due to the flexibility, which allows changing or supplementing the options in the programs. Thence, using the Help Desk application becomes much more efficient. Implementation and installation are carried out in a short time without affecting the work of the company. The system has a demo version that can be downloaded from the website. With the help of the USU Software, you can easily provide all the necessary needs of the company and carry out such processes as accounting upon requests, control of the operational consideration and processing of applications, maintaining a single database, accounting personnel work, monitoring the implementation of servicing a client or employee technical processes, sending a mailing, reporting, planning, tracking the rational and targeted use of materials, tracking the quality of maintenance and much more.
Download demo version
We currently have a demo version of this program only in Russian.
You can download the demo version for free. And work in the program for two weeks. Some information has already been included there for clarity.
USU Software system - help application for all occasions!
Order a help desk programs
To buy the program, just call or write to us. Our specialists will agree with you on the appropriate software configuration, prepare a contract and an invoice for payment.
How to buy the program?
Send details for the contract
We enter into an agreement with each client. The contract is your guarantee that you will receive exactly what you require. Therefore, first you need to send us the details of a legal entity or individual. This usually takes no more than 5 minutes
Make an advance payment
After sending you scanned copies of the contract and invoice for payment, an advance payment is required. Please note that before installing the CRM system, it is enough to pay not the full amount, but only a part. Various payment methods are supported. Approximately 15 minutes
The program will be installed
After this, a specific installation date and time will be agreed upon with you. This usually happens on the same or the next day after the paperwork is completed. Immediately after installing the CRM system, you can ask for training for your employee. If the program is purchased for 1 user, it will take no more than 1 hour
Enjoy the result
Enjoy the result endlessly :) What is especially pleasing is not only the quality with which the software has been developed to automate everyday work, but also the lack of dependency in the form of a monthly subscription fee. After all, you will only pay once for the program.
Buy a ready-made program
Also you can order custom software development
If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!
Help desk programs
The software is universal in application. USU Software does not have specialization in the application and division by limitation according to the specific or sectoral feature of the activity. The programs" interface is simple and convenient. The company provides training, which allows quickly adapting and starting interacting with the programs. The design can be chosen according to personal preference. The USU Software can be fully adapted to the needs and preferences of the company, which increases the efficiency of software use. The Help Desk is managed with all the necessary control measures overall work processes, including tracking staff performance. The possibility of forming an information base in which you can store and process an unlimited amount of information material. Automation of request processing allows quickly responding to each request, responding and providing all the necessary technical support, even remotely. Remote mode is available in the USU Software due to the ability to connect to the programs via the Internet. The necessary information in the programs can be found using a quick search, which saves time and adds efficiency to your work. The use of the USU Software improves the quality of handling and the provision of services, in addition, according to the feedback, it is possible to adjust the work of the staff and even keep a record of errors. In the programs, you can restrict the access of each employee to the use of certain data or options. The ability to carry out an automated mailing in various ways. The presence of a demo version, which is available for download on the company"s website. Thus, you can test the Help Desk system in a trial version before obtaining a licensed one. Control over the work performed: tracking the receipt of the application, the stage of consideration, and solving problems until the completion of work with the programs. The ability to plan allow you not only to evenly distribute work but also to draw up any plan to optimize and improve the activities of the support handling. The USU software team of specialists provides all the necessary information, technical and service support, including high-quality service. Service activity is the activity of people entering into specific interactions for the implementation of public, group, and individual services. One side in these interactions wants to receive certain benefits, and the other side, providing specific services, provides them with the opportunity to have such benefits. The purpose of these relationships is not the creation of material values, but the satisfaction of human needs.