Operating system: Windows, Android, macOS
Group of programs: Business automation
Program for technical support service
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Quick transition.
What do you want to do now?
If you want to get acquainted with the program, the fastest way is to first watch the full video, and then download the free demo version and work with it yourself. If necessary, request a presentation from technical support or read the instructions.
Contact us here
During business hours we usually respond within 1 minute
How to buy the program?
View a screenshot of the program
Watch a video about the program
Download demo version
Compare configurations of the program
Calculate the cost of software
Calculate the cost of the cloud if you need a cloud server
Who is the developer?
Program screenshot
A screenshot is a photo of the software running. From it you can immediately understand what a CRM system looks like. We have implemented a window interface with support for UX/UI design. This means that the user interface is based on years of user experience. Each action is located exactly where it is most convenient to perform it. Thanks to such a competent approach, your work productivity will be maximum. Click on the small image to open the screenshot in full size.
If you buy a USU CRM system with a configuration of at least “Standard”, you will have a choice of designs from more than fifty templates. Each user of the software will have the opportunity to choose the design of the program to suit their taste. Every day of work should bring joy!
Recently, the technical support service profile program has become quite widespread, due to the high quality of the project, a wide functional range, performance, and productivity. Not a single aspect of management gets out of control. It is not easy to effectively manage customer service. Users need to simultaneously work with several technical tasks at once, switch between them, prepare technical documents and technical reports, keep in touch with clients and staff. The program provides these capabilities.
Who is the developer?
Akulov Nikolay
Expert and chief programmer who participated in the design and development of this software.
2024-11-21
Video of program for technical support service
This video is in Russian. We have not yet managed to make videos in other languages.
In the field of technical support, the USU Software system (usu.kz) has earned a certain reputation. A relevant program and applications were released, development is actively underway, each service is being substantively studied, its daily needs and strategic future goals. The program not only closes gaps in the organization and technical management, which can easily be done through the human factor but fundamentally changes the mechanisms of the structure. Each action is subject to total control, resources, applications, documents, financial reports, analytics, etc.
Download demo version
We currently have a demo version of this program only in Russian.
You can download the demo version for free. And work in the program for two weeks. Some information has already been included there for clarity.
Software support is focused on operational accounting. The program processes incoming information, accepts and registers orders, automatically selects specialists to complete certain tasks, meet deadlines and guarantee the quality of work. If the technical service is experiencing any problems, then users are the first to know about it. It is easy to be proactive and use the functionality of the program to purchase material items on time, form the optimal staffing table, and contact directly with customers. There are many misconceptions associated with service support. The daily workload on the service personnel is so palpable that it sometimes resembles organized chaos, technical documents are lost, order delivery deadlines are violated, and there is no proper communication with staff members. The program is designed to correct these shortcomings. It is very important the support service can operate with up-to-date information. Workflows are displayed online. In other words, the program helps to form an objective picture of the business, to identify strengths and weaknesses, to develop organically, and improve the service. Each supported service is unique. A separate advantage of the program is its adaptability when the settings are determined for specific realities, current and long-term objectives of the company. This can be the best solution to take into account all the subtleties and features of the organization"s infrastructure. Not a superfluous moment is the opportunity to conduct a test operation session, simply get acquainted with the program solution, study the functional spectrum, and deal with built-in modules and tools. Some options are available on a paid basis only.
Order a program for technical support service
To buy the program, just call or write to us. Our specialists will agree with you on the appropriate software configuration, prepare a contract and an invoice for payment.
How to buy the program?
Send details for the contract
We enter into an agreement with each client. The contract is your guarantee that you will receive exactly what you require. Therefore, first you need to send us the details of a legal entity or individual. This usually takes no more than 5 minutes
Make an advance payment
After sending you scanned copies of the contract and invoice for payment, an advance payment is required. Please note that before installing the CRM system, it is enough to pay not the full amount, but only a part. Various payment methods are supported. Approximately 15 minutes
The program will be installed
After this, a specific installation date and time will be agreed upon with you. This usually happens on the same or the next day after the paperwork is completed. Immediately after installing the CRM system, you can ask for training for your employee. If the program is purchased for 1 user, it will take no more than 1 hour
Enjoy the result
Enjoy the result endlessly :) What is especially pleasing is not only the quality with which the software has been developed to automate everyday work, but also the lack of dependency in the form of a monthly subscription fee. After all, you will only pay once for the program.
Buy a ready-made program
Also you can order custom software development
If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!
Program for technical support service
The program monitors the work processes of the support service, tracks current and planned requests, automatically prepares reports and regulatory documents. Order information is processed in a matter of seconds. Users do not need to waste time when registering a new request. With the help of the planner, it is much easier to monitor the work of the structure, organically adjust the level of workload and employment. If additional resources may be required for certain tasks, the platform quickly notifies you of this. The program does not impose any conditions on the part of computer literacy. There is no need to urgently retrain support staff, or radically change the principles of organization and management. With the help of the program, it is easy to detect problems at the initial stage, which determines the speed of reaction to certain shortcomings, it is possible to quickly fix them. Reporting items are closed by the assistant software. Analytics are prepared automatically. It is not difficult for users to exchange important information, both graphic and textual. Help Desk metrics are dynamically updated. The data is presented visually to make adjustments in a timely manner, check against plans and schedules, and clearly regulate the deadlines. The range of objectives of the program includes the long-term goals of the organization. Artificial intelligence monitors the performance of the structure as a whole, and separately the results of the service work of each technical support specialist. The notification module is included in the basic configuration. There is no easier way to keep track of multiple orders at the same time. The program is widely demanded by modern IT companies, computer and service centers, government agencies specializing in public services. Do not ignore the possibility of integrating the project with advanced services and platforms, which several times increase the productivity of the structure, make operation easier and more comfortable. Not all tools were included as standard. Separately, we suggest examining add-ons and offered on a paid basis functional modules. We recommend you try the demo version of the product. It is distributed completely free of charge. Improving support service can enable an industrial or commercial enterprise to increase, sometimes to a large extent, the attractiveness of the products it offers to the market. An insufficient level of service, regardless of whether it is provided by the manufacturer or someone else, facilitates the penetration of new competitors, in evaluating the products of which not only prices and appearance of the goods are taken into account, but also the quality and volume of after-sales service.