Operating system: Windows, Android, macOS
Group of programs: Business automation
Programs for technical support
- Copyright protects the unique methods of business automation that are used in our programs.
Copyright - We are a verified software publisher. This is displayed in the operating system when running our programs and demo-versions.
Verified publisher - We work with organizations around the world from small businesses to large ones. Our company is included in the international register of companies and has an electronic trust mark.
Sign of trust
Quick transition.
What do you want to do now?
If you want to get acquainted with the program, the fastest way is to first watch the full video, and then download the free demo version and work with it yourself. If necessary, request a presentation from technical support or read the instructions.
Contact us here
During business hours we usually respond within 1 minute
How to buy the program?
View a screenshot of the program
Watch a video about the program
Download demo version
Compare configurations of the program
Calculate the cost of software
Calculate the cost of the cloud if you need a cloud server
Who is the developer?
Program screenshot
A screenshot is a photo of the software running. From it you can immediately understand what a CRM system looks like. We have implemented a window interface with support for UX/UI design. This means that the user interface is based on years of user experience. Each action is located exactly where it is most convenient to perform it. Thanks to such a competent approach, your work productivity will be maximum. Click on the small image to open the screenshot in full size.
If you buy a USU CRM system with a configuration of at least “Standard”, you will have a choice of designs from more than fifty templates. Each user of the software will have the opportunity to choose the design of the program to suit their taste. Every day of work should bring joy!
In recent years, specialized technical support programs have begun to be used more often, which is explained not only by the dynamic development of the IT sphere, the rapid growth of many companies but also by the urgent need to efficiently manage the handling and technical support department. A few years ago, it was difficult to get by with a single system to simply switch between tasks, keep in touch with clients, prepare documents, process incoming requests support, monitor material resources, simply effectively engage in technical support.
Who is the developer?
Akulov Nikolay
Expert and chief programmer who participated in the design and development of this software.
2024-11-21
Video of programs for technical support
This video is in Russian. We have not yet managed to make videos in other languages.
The USU Software system (usu.kz) is quite familiar with the advanced technologies of enterprise automation in the IT-sphere. Technical support, its daily needs, and tasks are carefully studied by our specialists so the profile programs are as useful as possible. The accents of the programs are clear and accessible. Reduce costs, reduce the time of day-to-day operations, relieve the staff of the structure from completely unnecessary and burdensome duties. Management must be effective and clearly oriented towards positive results. When using the programs, technical support activities become more streamlined, where you can freely exchange data, keep in touch with customers, form an optimal staffing table, solve organizational issues, control resources, and document flow. It is not a problem for technical support specialists to prepare reports, raise archives to study some documents, history of transactions, and assess the level of relationships with specific customers. The programs carefully store all this information.
Download demo version
We currently have a demo version of this program only in Russian.
You can download the demo version for free. And work in the program for two weeks. Some information has already been included there for clarity.
Current support processes are displayed in real-time. The programs allow you to instantly pay attention to problem positions, make adjustments, correct any shortcomings. If the structure does not meet the deadlines, then additional resources can be directed to the solution of the problems. Technical support specialists can freely exchange data, text and graphic files, analytical calculations and management reports, edit the organizer and staffing table. The programs contain all these possibilities. Even a little more if you look at the list of add-ons.
Order a programs for technical support
To buy the program, just call or write to us. Our specialists will agree with you on the appropriate software configuration, prepare a contract and an invoice for payment.
How to buy the program?
Send details for the contract
We enter into an agreement with each client. The contract is your guarantee that you will receive exactly what you require. Therefore, first you need to send us the details of a legal entity or individual. This usually takes no more than 5 minutes
Make an advance payment
After sending you scanned copies of the contract and invoice for payment, an advance payment is required. Please note that before installing the CRM system, it is enough to pay not the full amount, but only a part. Various payment methods are supported. Approximately 15 minutes
The program will be installed
After this, a specific installation date and time will be agreed upon with you. This usually happens on the same or the next day after the paperwork is completed. Immediately after installing the CRM system, you can ask for training for your employee. If the program is purchased for 1 user, it will take no more than 1 hour
Enjoy the result
Enjoy the result endlessly :) What is especially pleasing is not only the quality with which the software has been developed to automate everyday work, but also the lack of dependency in the form of a monthly subscription fee. After all, you will only pay once for the program.
Buy a ready-made program
Also you can order custom software development
If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!
Programs for technical support
Do not lose focus on the adaptability of the programs. Each supported handling is unique. It has its own characteristics, infrastructure, sets itself completely different tasks in the long term. It is not always possible to find a project that meets these criteria. You can easily figure out the settings, set a suitable appearance, change the interface, look for some paid add-ons, connect to advanced services and services to improve the performance of the platform. We recommend starting with the demo version.
The programs have their purpose to control technical support workflows, organizational and management issues, reporting, and regulatory documents. The principles of work with the received applications are reduced to minimum costs, which allows quickly accepting and placing orders, setting specific tasks for staff specialists. The basic planner allows clearly regulating the timing, tracking both the quality of work and the productivity of the structure. If additional resources may be required for a specific order, then users receive a corresponding notification. The technical support platform has a clear and accessible interface. Rapid progress in the development of information and communication programs, global dynamic competition, and growing customer requirements were the main prerequisites for rethinking the issue of handling optimization. One of the most important factors in the growth of production efficiency is the improvement of the organization of the handling sector. Service is an integral part of the organization"s product policy. It is a service that is provided to customers before and after purchasing a particular product. The purpose of the service is to offer customers an existing product and help them get the most out of it. There is no reason to increase the level of computer literacy of staff and spend money on the purchase of expensive equipment. It has become much easier to work on the execution of the application. Processes can be easily divided into a specified number of stages, so the programs monitor the progress of each stage online. It is not a problem for users to keep in touch with customers through the SMS messaging module. It is also not prohibited to freely exchange files and documents, graphic data, financial reports. It is easy to display technical support indicators, study the current level of performance, make adjustments, check the availability of the necessary items of the material fund. The programs take on the long-term goals of the structure, strategic future plans, advertising and marketing campaigns, forecasts, financial analysis, and other characteristics. The module of information alerts is installed by default, which helps to keep all the threads of management in your hands. The option of integrating the software solution with advanced services and services is allowed. Take a look at the list of paid add-ons. The configuration can be used by IT companies, service and computer centers, individuals, government organizations that provide services to the public. Not all instruments were able to fall into the basic spectrum, which is determined by the purely primary needs of the industry. The platform is developed to order, updates and additions are available. Start by getting familiar. The demo version is offered completely free of charge.