Operating system: Windows, Android, macOS
Group of programs: Business automation
System for technical support
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Quick transition.
What do you want to do now?
If you want to get acquainted with the program, the fastest way is to first watch the full video, and then download the free demo version and work with it yourself. If necessary, request a presentation from technical support or read the instructions.
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During business hours we usually respond within 1 minute
How to buy the program?
View a screenshot of the program
Watch a video about the program
Download demo version
Compare configurations of the program
Calculate the cost of software
Calculate the cost of the cloud if you need a cloud server
Who is the developer?
Program screenshot
A screenshot is a photo of the software running. From it you can immediately understand what a CRM system looks like. We have implemented a window interface with support for UX/UI design. This means that the user interface is based on years of user experience. Each action is located exactly where it is most convenient to perform it. Thanks to such a competent approach, your work productivity will be maximum. Click on the small image to open the screenshot in full size.
If you buy a USU CRM system with a configuration of at least “Standard”, you will have a choice of designs from more than fifty templates. Each user of the software will have the opportunity to choose the design of the program to suit their taste. Every day of work should bring joy!
In recent years, leading IT enterprises often use a specialized technical support system, which monitors directly the current requests, resources, and positions of the material fund control production processes. Often, the system has only one single task - to streamline the activities of the technical support structure, introduce innovative organizational mechanisms, relieve staff from unnecessary daily workload, and rationally use the available opportunities.
Who is the developer?
Akulov Nikolay
Expert and chief programmer who participated in the design and development of this software.
2024-11-21
Video of system for technical support
This video is in Russian. We have not yet managed to make videos in other languages.
Features of the IT industry USU Software system (usu.kz) knows perfectly, understands the requirements of the operating environment, standards, some subtleties, and nuances that technical support faces. It is not easy to create a product that can prove its worth in practice. Sometimes the system is fixated on non-obvious management parameters that can put documents in order, create a staffing table, or prepare analytics packages. All this does not make sense without comprehensive control over requests, direct work processes. If a company can effectively engage in technical support using a specialized system, then the quality of management automatically increases, communication with both customers and partners, and the staff of the structure becomes better. All these possibilities are included in the basic spectrum. The system carefully stores information on current requests and customers. Users do not have a problem picking up archives, look at electronic cards, study accompanying documents, evaluate the quality of work, terms, the level of relationships with a particular client.
Download demo version
We currently have a demo version of this program only in Russian.
You can download the demo version for free. And work in the program for two weeks. Some information has already been included there for clarity.
Technical support operations are monitored in real-time. The system dynamically updates information on current operations, which allows making any adjustments in time, quickly detecting shortcomings, and fixing problems. Not a single aspect is left unattended. If earlier the quality of technical support was largely based on the human factor, then with the advent of a specialized system such dependence has become noticeably lower, which eliminates operational accounting errors, inaccuracies, and shortcomings. Resources are used rationally. The documents are prepared in a timely manner.
Order a system for technical support
To buy the program, just call or write to us. Our specialists will agree with you on the appropriate software configuration, prepare a contract and an invoice for payment.
How to buy the program?
Send details for the contract
We enter into an agreement with each client. The contract is your guarantee that you will receive exactly what you require. Therefore, first you need to send us the details of a legal entity or individual. This usually takes no more than 5 minutes
Make an advance payment
After sending you scanned copies of the contract and invoice for payment, an advance payment is required. Please note that before installing the CRM system, it is enough to pay not the full amount, but only a part. Various payment methods are supported. Approximately 15 minutes
The program will be installed
After this, a specific installation date and time will be agreed upon with you. This usually happens on the same or the next day after the paperwork is completed. Immediately after installing the CRM system, you can ask for training for your employee. If the program is purchased for 1 user, it will take no more than 1 hour
Enjoy the result
Enjoy the result endlessly :) What is especially pleasing is not only the quality with which the software has been developed to automate everyday work, but also the lack of dependency in the form of a monthly subscription fee. After all, you will only pay once for the program.
Buy a ready-made program
Also you can order custom software development
If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!
System for technical support
Do not lose focus on the adaptability of the system. Each technical support has its own goals and characteristics, sets both current priority tasks and long-term ones. This factor was taken into account during the development of the project to provide companies with a comprehensive control element. You can change the settings at your own discretion, put emphasis on the organization of management, monitor every event that the technical support encounters, evaluate staff performance, attract new customers, correlate profit margins with costs, etc. It doesn"t take a lot of time. If additional resources may be required to complete a specific request, users will be immediately notified.
The system appeals to all users without exception. At the same time, the technical support structure is not obliged to make additional investments, urgently retrain personnel, and purchase new computers. Subject work with requests allows dividing processes into several stages to strengthen the position of control. It is not a problem for users to quickly report back to customers or managers via SMS. The system opens up the opportunity to freely exchange data, documents, and reports, graphic information, statistical, financial, and analytical summaries. The technical support performance is displayed visually. Problematic positions can be detected in seconds: make adjustments in a moment, correct inaccuracies and shortcomings of the organization. The notification module is installed by default. There is no more reliable way to keep track of current events. The option of integrating with advanced services and services is not excluded to increase the productivity of the structure. The configuration can be easily used by computer and maintenance centers, IT companies of a wide profile, government organizations, and private individuals.
Not all options were included as standard. Some tools are offered for a fee. The corresponding list is published on the site. With the help of the demo version, you can get acquainted with the product in advance, study the strengths and advantages, and practice a little before buying. Progressive forms and methods of favor are designed to bring the favor closer to the consumer, make it more accessible, thereby reducing the time to receive it and creating maximum convenience for him. The favor forms of service include service to consumers in stationary conditions, amenity using exchange funds of goods, self-service, consumer service with a visit to the house, express repair amenity, contactless amenity at the place of residence, subscription service, taking orders at the place of work, by phone or by mail, urgent execution of the order in the presence of the client. With all the variety of services provided, there are three main methods of providing services. The production line method was pioneered by McDonald"s. The main goal of the work is to provide prompt handling with a uniform high-quality assortment of ready-made meals in an atmosphere of constant cleanliness, order, and courtesy of the staff. The self-service method is the exact opposite of the production line method and involves an increase in the role of the client in the handling process. This type of handling belongs to the technology of the service environment. Typically, the advantage of this method is the cost-benefit. The individual approach method is to establish a close relationship between the seller and the client.