Service desk organization

Video of service desk organization

This video is in Russian. We have not yet managed to make videos in other languages.

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The organization of a service desk in a rapidly evolving technology requires focus and high professionalism. In addition, you cannot do without the help of electronic services, which are able to perform a much larger amount of work in the same time frame. Hence, the relevance of specialized programs for organization processes in the service desk is increasing day by day. It is important to approach the choice of supply with all responsibility, then you can quickly achieve the desired result. The company USU Software offers to your attention its own service software that meets all the requirements of our time. This is a very handy software that takes care of the organization of many important operations. All employees of your company may work in it at the same time. Each of them receives a personal login and password, thanks to which the service guarantees the security of working information. Depending on the official authority of the user, his access rights change. This is how the enterprise manager sees the full range of application capabilities, and configures the rights of his subordinates. Ordinary employees, in contrast to him, operate only directly included in their area of authority modules. This allows competently working in your field without being distracted by unnecessary factors. There is also a flexible set of settings that allows tailoring the software to the needs of a particular person. More than fifty desktop templates make it possible to change the design at least every day. To create a unified corporate identity, you can place your organization logo in the center of the window. The basic block of the program offers the Russian interface language, however, all languages of the world are represented in the international version. Despite the powerful functionality, the configuration has a very simple interface. Even an inexperienced beginner who has barely mastered the basics of information literacy can master it. The service desk application menu consists of three main sections - references, modules, and reports. First, you have to work with information that becomes further work basis of the program. The directories include a description of the institution and the service it provides. Then the calculations are carried out in modules. This is where you register new applications, process them, draw up each person"s action plan and monitor the timely completion of these tasks. The incoming information is not only stored in the program memory but constantly analyzed. On the basis of continuous monitoring, e-procurement independently generates various management reports. They are useful not only for service desk organization but making informed decisions on business development. In addition to the basic functions, we offer a number of unique custom add-ons. For example, you can get your own mobile app. It can be used by employees of the organization or its clients. So the quick exchange of data, as well as a timely response to changes in consumer needs will not be the slightest problem for you. Another interesting bonus is the modern leader"s bible. This is a true guide to the modern market. Download the demo version of the application and enjoy its capabilities in your own experience!

Setting up a service desk does not take much time and effort if you use modern methods. The lightweight interface takes into account the characteristics of people with different levels of information skills. Thus, the supply is suitable for beginners and professionals at the same time. The registration procedure is every user obligatory. But all employees of the organization can work here. The installation can be used by any service providing service to the public. The application has its own database that collects even the most disparate data into one schema. The head of the organization, as the main user, is endowed with special privileges. The ability to track statistics on the activities of each employee is a significant advantage of the service desk program. To install this software, you do not have to wait in line or come to the USU Software office. All actions are carried out on a remote basis. Service desk organization takes into account the specifics of even the most confusing infrastructures. Thus, working with a program is convenient and simple. The task planner helps you to intelligently distribute the workload and create the perfect timeline. The installation operates over the Internet or local networks. Thus, it links together even the most distant branches of the organization. You can quickly register a new client, as well as accompany the entry with a photo or a copy of his documents. It provides for the presence of a backup database that continuously copies the main storage. Thanks to the differentiation of access, you increase the efficiency of the organization of the service desk, as well as protect yourself from unnecessary risks. Unique additions to the main supply give it more performance. For example, the rapid quality assessment feature is the best way to find out what consumers think about your service and to correct possible shortcomings. A demo version of the service desk organization application is available on the USU Software website at any time. Correctly service organization that accompanies the product throughout its life cycle at the consumer, ensures its constant readiness for normal consumption and performance. All this explains the importance of the work on the organization of the service and its normal functioning.