Operating system: Windows, Android, macOS
Group of programs: Business automation
Service desk
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Quick transition.
What do you want to do now?
If you want to get acquainted with the program, the fastest way is to first watch the full video, and then download the free demo version and work with it yourself. If necessary, request a presentation from technical support or read the instructions.
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How to buy the program?
View a screenshot of the program
Watch a video about the program
Download demo version
Compare configurations of the program
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Who is the developer?
Program screenshot
A screenshot is a photo of the software running. From it you can immediately understand what a CRM system looks like. We have implemented a window interface with support for UX/UI design. This means that the user interface is based on years of user experience. Each action is located exactly where it is most convenient to perform it. Thanks to such a competent approach, your work productivity will be maximum. Click on the small image to open the screenshot in full size.
If you buy a USU CRM system with a configuration of at least “Standard”, you will have a choice of designs from more than fifty templates. Each user of the software will have the opportunity to choose the design of the program to suit their taste. Every day of work should bring joy!
The service desk provides technical support and user support. Compared to the Help Desk, the service desk has a broader concept and covers many different types of maintenance management tools. The service desk has a rather complex organizational management structure, which encompasses not only the processes of eliminating gaps and technical problems but also financial and information management, as well as data security. The implementation of the service desk allows solving many of the tasks of users in terms of technology and information support. Almost every company working with information technology and equipment has a service desk, the organization of which must perform all the necessary and department-assigned tasks. The service desk operates using automated programs that track all processes, identify shortcomings and allow for correction and elimination of operational problems. The use of an automated program simplifies the work of the user support maintenance due to the possibility of remote service, in addition, receiving and processing requests from users remotely allows providing services to the general population, regardless of location. The use of an automation program in the management of the service desk allows organizing all the processes necessary to ensure high-quality and timely maintenance to users, which has a positive effect on the image of the enterprise as a whole. The choice of hardware should be carried out by comparing the capabilities of the system and the needs of the company, otherwise, the operation of the information product may be ineffective.
Who is the developer?
Akulov Nikolay
Expert and chief programmer who participated in the design and development of this software.
2024-11-23
Video of service desk
This video is in Russian. We have not yet managed to make videos in other languages.
The USU Software system is automating the business process of enterprises of any type and industry hardware product. The system can be used to optimize the work of any company, which makes it possible to widely use the software product in various industries. With the help of the USU Software system, you can organize the smooth operation of the service desk, taking into account all the features of the company and work processes. The functionality of the product can be adjusted based on needs and preferences, which is a direct advantage in using an efficiently functioning system. The implementation of the program is carried out in a short period of time, without requiring extra investments or special equipment. With the help of the USU Software, you can automate work operations, which allow you to quickly cope with any operations: managing the service desk, using all the necessary management tools for the effective operation of the user support handling, processing and accepting requests, tracking all technical support processes, monitoring the correct functioning of the equipment, planning, implementation of workflow, formation and maintenance of a database and much more.
Download demo version
We currently have a demo version of this program only in Russian.
You can download the demo version for free. And work in the program for two weeks. Some information has already been included there for clarity.
USU Software system is the best service program for you and your users!
Order a service desk
To buy the program, just call or write to us. Our specialists will agree with you on the appropriate software configuration, prepare a contract and an invoice for payment.
How to buy the program?
Send details for the contract
We enter into an agreement with each client. The contract is your guarantee that you will receive exactly what you require. Therefore, first you need to send us the details of a legal entity or individual. This usually takes no more than 5 minutes
Make an advance payment
After sending you scanned copies of the contract and invoice for payment, an advance payment is required. Please note that before installing the CRM system, it is enough to pay not the full amount, but only a part. Various payment methods are supported. Approximately 15 minutes
The program will be installed
After this, a specific installation date and time will be agreed upon with you. This usually happens on the same or the next day after the paperwork is completed. Immediately after installing the CRM system, you can ask for training for your employee. If the program is purchased for 1 user, it will take no more than 1 hour
Enjoy the result
Enjoy the result endlessly :) What is especially pleasing is not only the quality with which the software has been developed to automate everyday work, but also the lack of dependency in the form of a monthly subscription fee. After all, you will only pay once for the program.
Buy a ready-made program
Also you can order custom software development
If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!
Service desk
The software product can be used to automate any business processes, optimization is carried out for each operation, which allows improving all the activities of the enterprise. The hardware interface is light and convenient, simple and straightforward to use. You can choose the design according to your own preferences.
The USU Software has the property of flexibility, which admits the system to adapt to the needs and preferences of the customer, by adjusting the settings in the application. Service desk management with effective and innovative control over all work tasks, including employee tracking. All operations carried out in the system are recorded, allowing you to track the performance of each employee. Formation and maintenance of a database based on CRM, which makes it possible to efficiently and systematically store and process information, regardless of volume. Automated work with users: receiving and processing applications, tracking the stage of solving each application problem, control over all stages of solving problems. The remote mode in management allows using the system regardless of location, the main thing is to have access to the Internet. The application is equipped with a quick search, which allows quickly and easily finding the necessary data in the program. The use of an information product allows improving the quality and speeding of handling and provision of services, which is important for the image of the support service, as well as the formation of a positive image of the company itself. Each employee may have limited access to using certain functions or viewing information. Service desk management includes the need for additional information protection of data, which provides the ability to back up to the USU Software. Planning in the program is as easy as shelling pears, which makes it possible to quickly and efficiently cope with tasks, evenly carrying out operations, and optimizing the activity of the service correctly. A demo version of the software is available on the USU Software website, which can be downloaded and tested. The USU Software team of specialists provides full service, including information and technical support. The increasing importance of customer service is due to the following trends: firstly, a well-functioning service helps the manufacturer to form a promising, fairly stable market for their products. Secondly, the high competitiveness of a product to a significant, and often to a decisive extent, depends on high-quality service. Thirdly, the service itself is usually quite a profitable business. Fourth, a well-organized service is an indispensable condition for the high authority (image) of the manufacturing enterprise.