Operating system: Windows, Android, macOS
Group of programs: Business automation
Service desk implementation
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Quick transition.
What do you want to do now?
If you want to get acquainted with the program, the fastest way is to first watch the full video, and then download the free demo version and work with it yourself. If necessary, request a presentation from technical support or read the instructions.
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How to buy the program?
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Who is the developer?
Program screenshot
A screenshot is a photo of the software running. From it you can immediately understand what a CRM system looks like. We have implemented a window interface with support for UX/UI design. This means that the user interface is based on years of user experience. Each action is located exactly where it is most convenient to perform it. Thanks to such a competent approach, your work productivity will be maximum. Click on the small image to open the screenshot in full size.
If you buy a USU CRM system with a configuration of at least “Standard”, you will have a choice of designs from more than fifty templates. Each user of the software will have the opportunity to choose the design of the program to suit their taste. Every day of work should bring joy!
In recent years, the organic implementation of service desk has become a priority direction in the development of many IT companies that are accustomed to rationally use resources, effectively communicate with customers, strive to competently develop their business and expand. The complexities of implementation are well known. The very structure of the service desk is focused on operational accounting, which largely relies on the human factor, the ability of each specialist to manage information, quickly prepare documents (specific order), and select personnel.
Who is the developer?
Akulov Nikolay
Expert and chief programmer who participated in the design and development of this software.
2024-11-21
Video of service desk implementation
This video is in Russian. We have not yet managed to make videos in other languages.
The USU Software system (usu.kz) has studied the primary tasks of the service desk, characteristics, and features of daily operation well enough to outline the critical points of implementation, be it the infrastructure of the facility, the level of management, or specific long-term goals and plans. Implementation work is not as difficult as it might seem at first glance. The project monitors applications in real-time, does not spend unnecessary time registering applications, monitors the progress of work (service support), and reports on its results in detail. The implementation makes it much easier to work with service desk processes. Any of them can be divided into a given number of stages to fully regulate each of the stages, receive operational data in a timely manner, generate reports, and organically distribute the workload on staff. If the implementation deviates from expectations, then it"s easy to contact our consultants, clarify any controversial issues and ask questions, clarify the capabilities of the basic functional spectrum, request the production of an original program, which is equipped according to the latest industry standards.
Download demo version
We currently have a demo version of this program only in Russian.
You can download the demo version for free. And work in the program for two weeks. Some information has already been included there for clarity.
The service desk registers contain detailed information on customers and requests, which clearly determines the value of the implementation of automation. All information is in front of your eyes. Statistical calculations, analytics, production indicators, work schedule, future plans, etc. Keep in mind service desk workflows are displayed in real-time. This also serves as a defining characteristic of implementation. Easily switch between tasks, solve organizational issues, deal with material supplies, prepare reports and documents. An equally important option of the service desk is the ability to adapt the platform to the specific realities of operation, enhance production performance, and increase the efficiency of communication with customers or working personnel. The effect of implementation is immediate. The management structure change, various mechanisms, and methods of organization change, costs decrease, all those operations that unnecessarily took the extra time will be performed faster. We suggest starting with a demo version of the product.
Order a service desk implementation
To buy the program, just call or write to us. Our specialists will agree with you on the appropriate software configuration, prepare a contract and an invoice for payment.
How to buy the program?
Send details for the contract
We enter into an agreement with each client. The contract is your guarantee that you will receive exactly what you require. Therefore, first you need to send us the details of a legal entity or individual. This usually takes no more than 5 minutes
Make an advance payment
After sending you scanned copies of the contract and invoice for payment, an advance payment is required. Please note that before installing the CRM system, it is enough to pay not the full amount, but only a part. Various payment methods are supported. Approximately 15 minutes
The program will be installed
After this, a specific installation date and time will be agreed upon with you. This usually happens on the same or the next day after the paperwork is completed. Immediately after installing the CRM system, you can ask for training for your employee. If the program is purchased for 1 user, it will take no more than 1 hour
Enjoy the result
Enjoy the result endlessly :) What is especially pleasing is not only the quality with which the software has been developed to automate everyday work, but also the lack of dependency in the form of a monthly subscription fee. After all, you will only pay once for the program.
Buy a ready-made program
Also you can order custom software development
If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!
Service desk implementation
The service desk platform deals exclusively with service and technical support for both users and customer companies, monitors current requests online, reports on the results of work. It is a pleasure to interact with the implementation project. The program does not waste extra time, monitors and allocates resources, automatically generates fresh analytical samples. With the help of the planner, it is much easier to track long-term goals and objectives, to organically distribute the level of load. If for certain orders additional materials (spare parts) may be required, the assistant immediately informs you about this.
The service desk configuration appeal to all users without exception. It is focused neither on rich experience nor on a high level of computer literacy, but the comfort of everyday use. The primary tasks of implementation are determined by the organization independently. The program settings are adaptive. Any option can be correlated with realities and a specific goal. The possibility of direct communication between the customer and the contractor through the SMS distribution module is not excluded. The production indicators of the structure are displayed clearly. It is not prohibited to use diagrams, graphs, and numerical tables. Directly through the service desk, users exchange information, text and graphic content, various reports, analytical and management samples. An important implementation perspective is a control over the structure"s development strategy, the opportunity to test innovative support mechanisms, modern technologies, and master a new range of services. By default, the configuration is equipped with an alert module that allows monitoring each control process in real-time. If you wish, you can consider integrating the platform with advanced services and services. The software is used by centers of technical and service support, IT companies of completely different scales and specialization, state enterprises, and individual entrepreneurs. Not all options found a place in the basic configuration. Thence, we recommend you carefully study the list of innovations and additions. Paid tools are presented separately. With the help of the demo version, you can evaluate the quality of the project and simply practice before buying. The effectiveness of service activities implementation depends on the forms and methods of customer service. A form of service is a way of providing services to a consumer, a variety or combination of methods (methods) of serving consumers. The main task of organizing customer service is the development and implementation of rational forms and methods of service.