Rating: 4.9. Number of organizations: 548

Countries: All
Operating system: Windows, Android, macOS
Group of programs: Business automation

Software USU

Service desk management

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If you want to get acquainted with the program, the fastest way is to first watch the full video, and then download the free demo version and work with it yourself. If necessary, request a presentation from technical support or read the instructions.

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Program screenshot

A screenshot is a photo of the software running. From it you can immediately understand what a CRM system looks like. We have implemented a window interface with support for UX/UI design. This means that the user interface is based on years of user experience. Each action is located exactly where it is most convenient to perform it. Thanks to such a competent approach, your work productivity will be maximum. Click on the small image to open the screenshot in full size.

If you buy a USU CRM system with a configuration of at least “Standard”, you will have a choice of designs from more than fifty templates. Each user of the software will have the opportunity to choose the design of the program to suit their taste. Every day of work should bring joy!

For service desk management to be most effective, use automated business software from the USU Software system. Thanks to these state-of-the-art settings, you get better results in the same time frame as before. In this case, you do not have to spend a lot of resources or work up to the seventh sweat. The service desk management program is able to independently regulate many processes, bringing them to perfection. The extremely simplified interface makes it convenient even for beginners with a low level of information literacy. Hence, all employees of your enterprise work in the system at the same time. Each of them undergoes mandatory registration, receiving their own username and password. So you are confident in the security of managing the service system, and you can track the dynamics of the actions of each specialist. Records about all business processes of the organization are stored in the application memory. For this, an extensive database is automatically created here. Naturally, not all documents in the database should be in the public domain. Thence, our developers have provided a very convenient access control function. In accordance with the growth of the user"s official powers, his access rights to the program modules expand. For example, the leader and those close to him see the entire base and connect any supply opportunities at their discretion. Ordinary specialists are limited to modules related to their functionality directly. Such an approach makes service desk management more efficient. The supply working menu includes three sections - these are reference books, modules, and reports. Before starting work, the manager fills out desk reference books once. It displays the data necessary to automate many human actions in the future. These can be addresses of branches, a list of employees, services provided and their categories, and much more. In the future, when you make a desk management application, the management information that is already in the system is filled in without your participation. It remains only to fill in the missing and send the document to print. Another plus is using the application to manage the service desk saves you the hassle of constantly exporting or copying files. So many formats are supported here that there is simply no need for these operations. On the other hand, you can quickly correct emerging management problems, make informed decisions and create future strategies. It helped by management reports created based on objective analysis. The data obtained in this way are distinguished by a high level of reliability. After all, the software completely eliminates the likelihood of errors due to the human factor. Thus, the connection of such software promises you continuous benefits and the highest results. It can operate both over the Internet and through local networks. Thanks to this, you will always be in touch, regardless of any distance. If the basic functionality does not seem enough, they can always be supplemented with unique bonuses to order. For example, there is the modern executive"s bible - a great running a business of any size tool. It contains everything that may be needed in the practice of a modern businessman. Use the best tools for success!

Who is the developer?

Each project of the USU Software system was created as a result of painstaking work and attention to the smallest details.

Download demo version

We currently have a demo version of this program only in Russian.

You can download the demo version for free. And work in the program for two weeks. Some information has already been included there for clarity.

Improve the quality of your service without making a titanic effort. The convenience of working with specialized supplies is appreciated by absolutely all employees of your institution. Modern technology in the workflow is quick and easy. The service desk management software gives you a significant advantage over the competition - high speed and consistent quality. Each user of equipment uses his own username and password. Smart security measures not only protect your data but also serve as an excellent all-around development foundation. Control every process in the enterprise. The actions of employees are reflected in real-time. Service desk management allows separating tasks as they become relevant. It ensures that the most important problems are addressed first. Many documents are generated automatically based on the data already available. The initial application information is entered only once. In this case, you can use import from a suitable source. Special executive privileges allow you to regulate almost every aspect of working with the service desk management program. Contextual search is designed to save time and effort. It is enough to enter a few letters or numbers in a special window, and you receive a list of all matches in the database within a few seconds. The main installation menu is presented in three sections - are reference books, modules, and reports. The ease of use of the application amaze!

Order a service desk management

Buy a ready-made program

Also you can order custom software development

If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!

Service desk management