Operating system: Windows, Android, macOS
Group of programs: Business automation
Service desk systems
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What do you want to do now?
If you want to get acquainted with the program, the fastest way is to first watch the full video, and then download the free demo version and work with it yourself. If necessary, request a presentation from technical support or read the instructions.
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How to buy the program?
View a screenshot of the program
Watch a video about the program
Download demo version
Compare configurations of the program
Calculate the cost of software
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Who is the developer?
Program screenshot
A screenshot is a photo of the software running. From it you can immediately understand what a CRM system looks like. We have implemented a window interface with support for UX/UI design. This means that the user interface is based on years of user experience. Each action is located exactly where it is most convenient to perform it. Thanks to such a competent approach, your work productivity will be maximum. Click on the small image to open the screenshot in full size.
If you buy a USU CRM system with a configuration of at least “Standard”, you will have a choice of designs from more than fifty templates. Each user of the software will have the opportunity to choose the design of the program to suit their taste. Every day of work should bring joy!
Service desk systems represent a complex operating structure that provides technical and informational support to users. The service desk includes many elements and types of management, the organization of the operation of the support service are one of the most difficult because of the close relationship and interaction of the structure with other working departments. The service desk systems are multi-user programs that admit receiving, processing, and tracking every request from a subscriber, providing quality and timely service. An overview of the various service desk systems provides a choice of hardware. When reviewing, it is necessary to take into account the various features of information products, their capabilities, as well as the specifics and needs of the company in setting up desk applications. An overview of the information technology market allows choosing suitable systems, the functionality of which match and satisfy the needs in solving the problems of the service desk. During the review, you can take advantage of the opportunity to test trial versions of various systems, so you need to allow sufficient time to review and select hardware. The choice of service desk systems is important since the efficiency of the application depends on how efficiently and skilfully the entire working department works, in addition, given the modernization and the need to ‘keep pace with the times’, it is necessary to take into account the need for remote user service. All the features and nuances, requirements, and preferences must be carefully voiced when reviewing and choosing an application, otherwise, the effectiveness of the service desk is insufficient.
Who is the developer?
Akulov Nikolay
Expert and chief programmer who participated in the design and development of this software.
2024-11-21
Video of service desk systems
This video is in Russian. We have not yet managed to make videos in other languages.
USU Software application – software, thanks to which it is possible to automate work processes in the enterprise. Such systems can be used to optimize any company, regardless of the type of work processes, industry, and type of activity. The development of a hardware product is carried out based on determining the most important company factors: needs, preferences, and specific operations in the activity. All factors affect the formation of the USU Software functionality, which is particularly flexible, which allows adjusting the options in the systems. Hence, the application of the program becomes much more efficient. The implementation of the systems does not take much time, installation requires only a personal computer. On the company"s website, you can get various additional information about the systems: a video review, reviews, contacts, and a demo version that can be downloaded and tested. With the help of automated systems, you can perform various types of tasks: accounting and management, service desk control, application of various types of management tools, planning, mailing, full maintenance and review of work with requests, tracking the quality and timeliness of service, monitoring all stages of request processing and etc.
Download demo version
We currently have a demo version of this program only in Russian.
You can download the demo version for free. And work in the program for two weeks. Some information has already been included there for clarity.
USU Software system - prompt help for the success of your business!
Order a service desk systems
To buy the program, just call or write to us. Our specialists will agree with you on the appropriate software configuration, prepare a contract and an invoice for payment.
How to buy the program?
Send details for the contract
We enter into an agreement with each client. The contract is your guarantee that you will receive exactly what you require. Therefore, first you need to send us the details of a legal entity or individual. This usually takes no more than 5 minutes
Make an advance payment
After sending you scanned copies of the contract and invoice for payment, an advance payment is required. Please note that before installing the CRM system, it is enough to pay not the full amount, but only a part. Various payment methods are supported. Approximately 15 minutes
The program will be installed
After this, a specific installation date and time will be agreed upon with you. This usually happens on the same or the next day after the paperwork is completed. Immediately after installing the CRM system, you can ask for training for your employee. If the program is purchased for 1 user, it will take no more than 1 hour
Enjoy the result
Enjoy the result endlessly :) What is especially pleasing is not only the quality with which the software has been developed to automate everyday work, but also the lack of dependency in the form of a monthly subscription fee. After all, you will only pay once for the program.
Buy a ready-made program
Also you can order custom software development
If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!
Service desk systems
The software can be used to optimize any enterprise, regardless of its type and industry, as well as differences in workflows. The menu in the systems is simple and straightforward. The availability and ease of use of the USU Software admit employees to quickly adapt to the new regime, in addition, the company provides training. The systems are equipped with a special feature - flexibility, which allows changing or supplementing the settings in the systems depending on the various features of the work, the needs, and preferences of the client company. Service desk management includes organizing and ensuring the implementation of all the necessary high-quality and efficient implementation of work tasks with users, including control over the work of employees using the necessary and service management tools. All actions in the program are recorded, which allows tracking the work of each individual employee. Creation and maintenance of a database with data in which you can store and process information of any volume. Conducting full-fledged work with users and applications: receiving, forming, and supporting applications. Remote control mode allows controlling and operating from a distance, regardless of location. Internet connection required. The systems have a quick search function that helps you quickly find the various information you need. The use of service desk systems helps to reduce the influence of the human factor and the use of manual labor in the implementation of activities. For each employee, you can define a limit in access for the use of options or data in the systems. The ability to backup, which provides additional protection and security of data storage. The software allows planning, which makes it possible to solve problems on time, correctly optimize work processes and develop the company. On the website of the organization, you can get various additional information about the USU Software, video review, contacts, reviews, as well as download a trial version of the software product. The USU Software team of specialists provides a full range of services and maintenance. Consumer service is a method of delivering services. When using service techniques, it is necessary to rely on the standard for the quality of service. Customers perceive grade not by one argument, but by evaluating many various factors. Progressive shapes and ways of service are created to bring the service closer to the client, make it more obtainable, thereby reducing the period to obtain it and creating maximum commodity for him.