Operating system: Windows, Android, macOS
Group of programs: Business automation
Automation of help desk
- Copyright protects the unique methods of business automation that are used in our programs.
Copyright - We are a verified software publisher. This is displayed in the operating system when running our programs and demo-versions.
Verified publisher - We work with organizations around the world from small businesses to large ones. Our company is included in the international register of companies and has an electronic trust mark.
Sign of trust
Quick transition.
What do you want to do now?
If you want to get acquainted with the program, the fastest way is to first watch the full video, and then download the free demo version and work with it yourself. If necessary, request a presentation from technical support or read the instructions.
Contact us here
During business hours we usually respond within 1 minute
How to buy the program?
View a screenshot of the program
Watch a video about the program
Download demo version
Compare configurations of the program
Calculate the cost of software
Calculate the cost of the cloud if you need a cloud server
Who is the developer?
Program screenshot
A screenshot is a photo of the software running. From it you can immediately understand what a CRM system looks like. We have implemented a window interface with support for UX/UI design. This means that the user interface is based on years of user experience. Each action is located exactly where it is most convenient to perform it. Thanks to such a competent approach, your work productivity will be maximum. Click on the small image to open the screenshot in full size.
If you buy a USU CRM system with a configuration of at least “Standard”, you will have a choice of designs from more than fifty templates. Each user of the software will have the opportunity to choose the design of the program to suit their taste. Every day of work should bring joy!
In recent years, Help Desk automation has been in significant demand, which admits specialized services to instantly improve the quality of communication with users, streamline reporting and regulatory documents, accept and process applications, and respond to problems with lightning speed. In case of automation, you do not have to worry that some Help Desk process remains incomplete, the manager not respond to the request, not able to prepare the necessary forms on time, transfer information to the repair specialists, and switch to performing a completely new task.
Who is the developer?
Akulov Nikolay
Expert and chief programmer who participated in the design and development of this software.
2024-11-21
Video of automation of help desk
This video is in Russian. We have not yet managed to make videos in other languages.
The USU Software development (usu.kz) has been operating in the area of Help Desk users support for quite a long period of time, which determines the high quality of automation, a wide range of IT products, and a versatile and varied functional range. It is no secret, not all problems can be hidden by automation, some structural errors and managerial deficiencies can be solved. The Help Desk registers provide detailed information on clients. Users do not have a problem looking at the history of requests, to find a free master for certain characteristics of the application. In event of automation, it is difficult to miss a nuance that can later be decisive. If specialists require additional parts and materials, special equipment, spare parts, then information is included in the report, which is prepared by the automation program upon completion of the repair. The Help Desk platform allows freely exchanging data, text, and graphic files, organically distributing the workload on the staff of the organization, strictly monitoring the observance of repair deadlines. Without automation, it is difficult to effectively communicate with customers, engage in advertising SMS distribution, and simply inform the customer that the task has been completed. If there are no problems with one or two orders, then when there are dozens of them, certain difficulties arise. A separate advantage of the Help Desk platform is the ability to adapt specific operating settings conditions, which is of fundamental importance in automation. Each company defines its own tasks: financial activities, communication with customers, working relationships, etc. Help Desk programs have become widespread in many industries and areas of activity, including ordinary service centers, medical organizations, user support services, and government agencies specializing in communication with the population. Automation looks like the best solution. It is difficult to find a better quality functional project that radically changes management in a matter of minutes. The Help Desk platform is engaged in service and users information support, monitors current and planned tasks, prepares regulations and reports. With automation, the registering an application time is significantly reduced. Users do not need to take unnecessary actions. The registration process takes a few seconds. The planner makes sure all work repairs are completed on time. If certain tasks require additional materials, parts, and spare parts, then artificial intelligence quickly checks their availability or helps to quickly organize purchases.
Download demo version
We currently have a demo version of this program only in Russian.
You can download the demo version for free. And work in the program for two weeks. Some information has already been included there for clarity.
The Help Desk configuration is ideal for all users, regardless of computer skills and experience. With automation, repairs are monitored at every stage and every stage. The information is presented in a visual form. It is not forbidden to inform customers about repair measures by means of SMS-mailing, to report the cost of service, to advertise the company"s services, etc. Users do not have a problem exchanging operational data on current orders, text, and graphic files, to find a free specialist for a specific task. It is easy to display performance metrics on screens for a meaningful insight into the performance of each staff member. Help Desk configuration not only tracks current and planned actions, but also automatically prepares reports, records performance, and determines the cost of services.
Order an automation of help desk
To buy the program, just call or write to us. Our specialists will agree with you on the appropriate software configuration, prepare a contract and an invoice for payment.
How to buy the program?
Send details for the contract
We enter into an agreement with each client. The contract is your guarantee that you will receive exactly what you require. Therefore, first you need to send us the details of a legal entity or individual. This usually takes no more than 5 minutes
Make an advance payment
After sending you scanned copies of the contract and invoice for payment, an advance payment is required. Please note that before installing the CRM system, it is enough to pay not the full amount, but only a part. Various payment methods are supported. Approximately 15 minutes
The program will be installed
After this, a specific installation date and time will be agreed upon with you. This usually happens on the same or the next day after the paperwork is completed. Immediately after installing the CRM system, you can ask for training for your employee. If the program is purchased for 1 user, it will take no more than 1 hour
Enjoy the result
Enjoy the result endlessly :) What is especially pleasing is not only the quality with which the software has been developed to automate everyday work, but also the lack of dependency in the form of a monthly subscription fee. After all, you will only pay once for the program.
Buy a ready-made program
Also you can order custom software development
If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!
Automation of help desk
By default, the automation project is equipped with an alert module to keep our hands on the pulse, to buy the necessary parts on time, not to miss an important meeting, not to forget about the completion of work deadlines, etc. Integration with advanced services and systems is not excluded to significantly increase the productivity of the service. The program can be easily used by any service center, computer support department, and government organization. Not all options were included in the basic configuration of the product. Some features are available for a fee. We recommend you study the corresponding list. The choice of a suitable configuration should start with the demo version to get to know, practice, study the functional range in an elementary way. The business process is characterized by: the existing technology for the implementation of the business process, the existing structure of the business system, automation tools, equipment, mechanisms, etc., ensuring the implementation of the process. The main indicators for assessing the effectiveness of business processes are the number of products of a given quality, paid for a certain time interval, the number of consumers of products, the number of typical operations that must be performed in the production of products for a specific time interval, the cost of production costs, the duration of typical operations, capital investments in production, as well as a competent assistant as an automation Help Desk.