Rating: 4.9. Number of organizations: 171

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Operating system: Windows, Android, macOS
Group of programs: Business automation

Software USU

Quality analysis of service

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Program screenshot

A screenshot is a photo of the software running. From it you can immediately understand what a CRM system looks like. We have implemented a window interface with support for UX/UI design. This means that the user interface is based on years of user experience. Each action is located exactly where it is most convenient to perform it. Thanks to such a competent approach, your work productivity will be maximum. Click on the small image to open the screenshot in full size.

If you buy a USU CRM system with a configuration of at least “Standard”, you will have a choice of designs from more than fifty templates. Each user of the software will have the opportunity to choose the design of the program to suit their taste. Every day of work should bring joy!

The analysis of the quality of service in the USU Software system makes it possible to objectively assess both the quality and the maintenance in which different departments take part - some take the order, others execute it, and others check before issuing. Thanks to the analysis, the enterprise can improve not only the quality of service but also check the work of the entire enterprise as a whole, since along with the quality of service, all processes are assessed - both production and internal communications.

The reports with the analysis of the quality of service are convenient tables and visual graphs, diagrams that show how the quality of service has changed over time - whether it grew or, conversely, fell. Customers evaluate the quality of service when they receive a finished booking or later, as it is used, to check the quality of the product in operation. The quality of service configuration analysis supports feedback with customers via SMS messages, sending them to known contacts a request to evaluate the quality of service. Based on their answers, an estimate is being formed according to the operator who accepted the booking, the repairmen who worked on this booking, the employee who checks the quality of work at the exit before handing over the products to the warehouse.

In the analysis of the quality of service configuration, participants related to the order are automatically recorded, since work operations are recorded by each of them in personal electronic logs. Based on these records, the automated system calculates piecework wages based on the results of the period work automatically, which motivates workers pedantically mark the operations performed, otherwise there no reward to them. When servicing a client in the configuration for analysis of the quality of service, an order is drawn up with an indication of the number and date of receipt of the product, the operator is required to select in a special window those items presented in the drop-down menu that describe the product to be repaired as accurately as possible - type, brand, model, the appeal reason. Based on this information, a form is automatically generated with all incoming data on the product and the customer, the placement of a photo of the received product.

Who is the developer?

When drawing up the acceptance certificate, the configuration for the quality of service analysis automatically selects from the list the employee who engaged in repairs, having previously estimated the workload of everyone who can perform such work - the task goes to the free one. When assessing the total workload of the department, the program independently determines the dates of readiness and indicates them in the form, simultaneously calculating the cost of the order. At the same time, the analysis configuration selects all the materials necessary in repair, according to the specified breakdown, lists all the operations required to eliminate it, and calculates the cost of the order while the acceptance certificate is being formed. So, the price can be immediately agreed upon with the customer before being sent to the shop. If the appropriate ‘checkmarks’ are put in special cells, the system generates an invoice to the order or does not include the cost of materials and work in the acceptance certificate. If the repair is carried out under warranty, although the materials, of course, are written off from the warehouse according to the ordering specification. Then the number and date of the order appear at each stage of work with it, which allows taking into account everyone related to service.

It should be noted that the automatic analysis of all types of activities in this price segment is offered only by the USU Software, other developers have this function significantly increasing the cost of the program. When providing analysis of the current indicators, the system visualizes the participation of everyone in the formation of profit, which makes it possible to objectively assess his contribution to its receipt. For example, the program generates a personnel efficiency rating, considering all employees in terms of productivity at their workplace and taking into account, as an estimate, the volume of work performed and the time spent on them, the profit made, which is automatically calculated for each order submitted, taking into account consumables and other costs.

The distribution of costs by financial items and centers of their occurrence is also automatic and error-free. Since the human factor is excluded from the accounting and calculation procedures, which allows operating only with facts and documents that confirm them. The program provides an analysis of all expenses incurred during the period and identifies overhead costs, as well as evaluates some items in terms of their appropriateness, suggesting some to reduce. Analysis of consumables allows determining the demand according to each item during the period and making a purchase promptly, taking into account the established level, to ensure an uninterrupted operation in the next period. Analysis of the work makes it possible to find out what operations are carried out most often, how much their cost corresponds to the demand, which contributes to the revision of pricing.

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When starting the program, you can select the language.

You can download the demo version for free. And work in the program for two weeks. Some information has already been included there for clarity.

Who is the translator?

Regular quality analysis of service activities raises the level of management accounting since it makes it possible to timely adjust processes and respond to emergencies. Analysis of funds allows optimizing financial accounting. In addition to this, the program promptly notifies you of the current balances in cash offices and bank accounts. Analysis of stocks allows finding illiquid and substandard products, ensuring proper storage, taking into account the shelf life of materials, and reducing the overstocking of the warehouse.

The system carries out statistical accounting, which provides effective planning and accurate forecast for the duration of the period of uninterrupted operation with the available balances

Statistical accounting allows calculating the number of stocks, taking into account the turnover for the period, which admits the repair company not to spend more on purchases than necessary. Warehouse accounting at the current time promptly responds to a request for inventory balances and promptly informs about the completion of individual items, draws up orders to suppliers.

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Also you can order custom software development

If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!

Quality analysis of service