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Program for clinic
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These features must be ordered separately.
Telephony for calling customers can be built into our program. ' Universal Accounting System ' is a professional software. It allows you to fully automate your activities. Including there is an opportunity to cover the ' Marketing Department ' or ' Call Center '. Sometimes such a department for advertising and selling the organization's services through telephone calls is called ' Telemarketing '.
The main point in automating a call center is the transparency of its activities. And this, in turn, will allow this department to be better controlled. The better the control, the more visible the mistakes made by the operators. By working on fixing the bugs of the call center and marketing department, the manager provides his enterprise with higher productivity and higher revenues.
For example, in a medical center, you often have to both receive and make phone calls to patients. If you answer the patient's question incorrectly or don't remind you about the doctor's appointment, the clinic will lose money because of the service not provided. And at once, many mistakes made threaten any institution with serious losses. To avoid losses and lost profits, you can order the connection of the program with telephony (the connection of the program with an automatic telephone exchange).
To connect the program with telephony, the organization must use the ' Automatic telephone exchange ', abbreviated as ' PBX '. Automatic telephone exchanges for enterprises are divided into three large groups.
' Software telephone exchanges ' is optional software. The complexity of such automatic telephone exchanges lies in the need to be able to program it.
' Office or hardware PBX ' is a separate piece of equipment with its own driver for interacting with other programs. The main disadvantage of such automatic telephone exchanges is the high price. Moreover, manufacturers are forced to buy not only additional microcircuit boards, but even access to the settings. This access may need to be purchased every short period of time.
' Cloud telephone exchanges ' are specialized sites that are accessible from anywhere in the world. This option is the most convenient if you have a network of branches or some employees work remotely. Here is an example of a virtual telephone exchange .
Each of these groups includes a huge number of types of automatic telephone exchanges. That is why the topic of IP-telephony is very complicated. In addition, not all types of telephony support communication with the software. Many provide only a minimal feature that allows a calling prospect to hear from the answering machine the name of the company they called.
But, even if you come across IP telephony that communicates with a computer and other programs, this does not mean that you will receive the full range of functions of a modern automatic telephone exchange. Lest you be mistaken, we will guide you through the complex path of IP telephony and explain everything!
First of all, you need to see the history of incoming and outgoing calls for any period of time.
And also the history of calls for any client is available.
The program can record the conversation and later on listen to it to control the quality of the work of operators and managers.
Our professional software will show which client is calling during the call. And when you call, it will display all the important information in the client's pop-up card.
Secure a Loyalty Improvement Program for yourself.
You can make a call to the client directly from the program .
Get the maximum performance boost .
You will even have the opportunity to automatically analyze telephone conversations between employees and customers .
There is another way to receive requests from customers - this is to put 
chat window on the site .
For even better control of your phone calls, you can order information board of the head , which will display the most important analytical information. On it, among other things, it will be possible to show information about the current call, a list of all calls made or received.
See below for other helpful topics:
Interactive dashboard Chat with a client on the site
Universal Accounting System
2010 - 2024
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