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Types of clients

Customer categories

A huge number of clients usually pass through various organizations. To better understand what kind of client you are working with at the moment, it is better to divide all people into different categories. Create different types of customers to classify customers. To do this, go to a separate guide "Categories of patients" .

Client classification

You can create an unlimited number of different groups of people.

Ordinary clients
Ordinary , unremarkable, average customers.
VIP clients
Critical customers who need more attention. Usually because of their high solvency. When dealing with such clients, even more courtesy and even more patience are required. It is impossible that they do not like something. Otherwise, the company may lose part of its income. Therefore, even if the VIP client has a bad temper, employees have to smile and endure. Such is the work with VIP-clients.
Problem clients
Problematic clients , with whom you always need to keep an eye out. Problem situations of the client are different. First of all, a problem client for a company is one that may not pay. For the financial question is always the most important. It is better to work with such customers only on full prepayment.
What other client is problematic for the company? The one who likes to get on his nerves or swear. Dealing with problem clients should be carried out as carefully as possible so as not to cause negative emotions.
What other client can become problematic for the company? The one who will be badly rendered a favor. Therefore, each organization must, without fail, carefully check its personnel for professional suitability.
And even in the future, do not neglect to conduct quality control. There are different methods for this. For example, performance appraisal SMS survey .
Employees
Employees can also act as customers. They can also be placed in a separate category. Most often, special prices are made for employees so that they can use the services or goods of the company on preferential terms.