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The best way to check the quality of the services provided is to ask the clients themselves about this through an SMS survey. It is the people who pay the money in your organization who are waiting for their needs to be fully met. If something was not done well enough, buyers will definitely tell about it. Moreover, after the first visit, most customers will no longer use your services if the level of service is really bad. SMS assessment of the service sector is very important, because these are huge losses that the head of the company will bear if the work is of poor quality. Therefore, it is the manager who should think about quality control of the services provided. It is for this purpose that evaluation of work through a survey via SMS is necessary.
Quality control is best done anonymously. SMS assessment is the best and modern solution to this issue. The buyer may be hesitant to tell the other person in the face that everything is very bad. But with the help of SMS messages, which you just need to send from your phone, many will complain with pleasure. Evaluating work by SMS is both easy and does not require much courage on the part of the client. SMS surveys are different. Most often, clients are asked to rate the quality of work on a five-point scale: from '1' to '5'. This is how SMS is assessed in most SMS surveys. Where '5' is the maximum-good score through the SMS survey. People sometimes ask: 'would you recommend our organization to others?' Where '5' - would definitely recommend, and '1' - would not recommend in any case. Which essentially means the same thing.
SMS service evaluation will be sent to your phone number. Then, SMS from clients with a performance evaluation automatically go straight to the ' USU ' program. They can be stored in a specific table. For example, if it is important for you to see from which particular client an SMS with an assessment of your employee's work was received, the data will be stored in the ' Clients ' module.
Moreover, the assessment by SMS will not be visible to those whose work is evaluated by clients. Access rights can be configured so that only the head of the organization can see the SMS score and analytics for the scores. This is the so-called ' hidden voting ' via sms polls.
The ' USU ' program is a system for assessing the quality of service using sms surveys. In the future, in this program, the ratings sent by the buyers are analyzed, and an SMS rating is compiled. SMS rating based on the results of quality control is compiled primarily for employees. After all, it is the staff that provides the very services, the quality of which is appreciated by customers. And the quality largely depends on the professionalism of the worker. If such an SMS survey is not carried out, then dissatisfied customers will simply disappear silently after the first visit to your organization. And the company itself will suffer big financial losses.
Also, the SMS rating is compiled by the accounting system and for the services provided, this is how the sms rating of the service is obtained. The work carried out may depend not only on the employee of the company, but also on the general organization of the work of the enterprise. For example, old and inaccurate equipment is used to provide them. Or the firm can't provide pre-booking and customers simply get exhausted in the long wait. There are many reasons for poor service. It is the survey via SMS that helps to identify such reasons and get a reliable SMS assessment of the service from the first persons - from the recipients of the services themselves.
' USU ' intelligent system is a professional customer service evaluation system. It has the ability to produce even more detailed analytical reports. SMS assessment of the quality of service can be obtained both in the context of employees and in the context of the services they provide at the same time. Then it will be possible to conduct a deeper analysis of the work of the enterprise and each specialist. SMS ratings can reveal, for example, that a certain service rates poorly for all employees of the company. Or which specialist does everything well, and absolutely all clients are dissatisfied with some specific work of his. SMS rating will show many other options. It is SMS surveys that shed light on the quality of service in the organization and help to get an assessment of the feelings of the buyers.
Service performance measurement is required primarily for customer retention. Typically, firms spend a lot of money to attract first-time buyers. And these buyers should definitely linger. Then the company will earn much more on repeat sales to the same people. Moreover, it is not necessary to sell them the same thing that they were buyers before. The main thing is that they stay. And if they leave, then a customer service assessment delivered via SMS will help to identify the reasons for such a negative trend. SMS quality assessment is an affordable way to improve your service.
There is a more modern method - 
survey via whatsapp .
See below for other helpful topics:
Universal Accounting System
2010 - 2024
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