Rating: 4.9. Number of organizations: 673

Countries: All
Operating system: Windows, Android, macOS
Group of programs: Business automation

Software USU

Optimization of services of translation

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  Who is the developer?

Program screenshot

Optimizing translation services gives the translation agency the opportunity to save financial resources and channel money towards more important things to improve the company. Any order is accompanied by certain requirements from the customers. When accepting the text for work, the service provider agrees on parameters such as the lead time and the amount of payment. At the same time, there is a clear relationship between the volume of the text, its complexity, and the time required to complete it. The larger and more complex the material, the more time it takes to complete the translation.

The manager is constantly faced with the problem of optimization, that is, the distribution of available resources between existing and potential orders in the most profitable way. In order to increase profits, the volume of work must be larger, but the number of performers is limited. It is possible to hire people overtime, but they’ll need to pay more and the profit may be lower. Making a competent decision is possible on the basis of complete and up-to-date data on the number of tasks completed by each employee, the speed of execution, their salary, and payment received for each application. Using this information, the manager or owner can perform optimization translation services.

Who is the developer?

Consider a situation where a small translation agency employs three translators. At the same time, employee X knows English and French, employee Y knows English and German, and employee Z knows only English, but also spoken and legal and technical languages. All three translators are loaded. But X and Y will presumably finish the translations they have in the next two days, and Z will be busy for another week escorting clients around the city. Two new customers applied to the company. One person needs a written translation of legal documents into English, the other needs support in German during business negotiations. In addition, in two days, the agency should receive voluminous technical documentation in English from a regular client within the framework of a previously concluded contract. The manager needs to decide how to perform optimization the resources at his disposal to provide the required services.

If a given organization uses standard office programs, then information about which of the translators has what competencies and what tasks are occupied are in different places, in different spreadsheets, sometimes even on different computers. Therefore, before starting optimization of the functions of the executors, the manager will need to bring all the data together with a lot of effort. And the actual optimization, that is, in this case, the distribution of tasks, will take a lot of time, since each option will need to be calculated manually.

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When starting the program, you can select the language.

Who is the translator?

If the organization has a specialized program adapted specifically for translation services, the optimization of resources is greatly facilitated. First, all data is already consolidated in one place. Secondly, different options can be calculated automatically. In this example, you can transfer to employee X the tasks of worker Z for accompanying clients, for example, if only spoken English is needed, and Z itself, translate first into contracts, and then technical documentation. A common database is created, where all the necessary contacts and other important parameters are entered. All employees have the up-to-date information necessary to perform their functions. The time for unproductive actions to search and transfer the necessary documents is reduced entirely. The efficiency of the functional performance by each person increases.

Tasks are counted automatically. When accepting orders, the operator just needs to put the appropriate mark and save the data. Optimization of task distribution activities is carried out. In order for a single information space to emerge, each workplace must be provided with a program. In this case, the work on the exchange of materials between employees is subject to optimization, and the speed of order fulfillment increases. The number of clients that can be registered is not limited, and therefore are not subject to extra optimization. Maintaining data statistics and saving all the necessary information is included in the basic functionality of the system. Information is stored for a practically limitless time. You can see which of the translators worked for which client and form permanent performers who are in the subject for each valuable customer. There is a function to quickly search for the desired client and filter data by various criteria. When making claims or re-appealing, an employee of the organization always has up-to-date information and should be able to conduct negotiations as efficiently as possible.

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Optimization of services of translation