Urutonde: 4.9. Umubare w'amashyirahamwe: 257

Ibihugu: Byose
Sisitemu y'imikorere: Windows, Android, macOS
Itsinda rya gahunda: Gutangiza ubucuruzi

Porogaramu USU

Imikorere ya CRM

Inzibacyuho yihuse.
Urashaka gukora iki ubu?

Niba ushaka kumenyera gahunda, inzira yihuse nukubanza kureba videwo yuzuye, hanyuma ugakuramo verisiyo yubuntu hanyuma ugakorana nawe wenyine. Nibiba ngombwa, saba ikiganiro giturutse kubufasha bwa tekiniki cyangwa usome amabwiriza.

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  Twandikire hano
  Mugihe cyamasaha yakazi dusubiza muminota 1
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  Nigute wagura gahunda?
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  Reba amashusho ya porogaramu
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  Reba videwo ivuga kuri gahunda
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  Kuramo porogaramu hamwe namahugurwa yoguhuza
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  Amabwiriza yimikorere ya porogaramu no kuri verisiyo yerekana
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  Gereranya iboneza rya porogaramu
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  Kubara ikiguzi cya software
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  Kubara ikiguzi cyigicu niba ukeneye seriveri
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  Ninde uteza imbere?

Ishusho ya porogaramu

Ishusho ni ifoto ya software ikora. Kuva aho, ushobora guhita wumva uburyo sisitemu ya CRM isa. Twashyize mubikorwa idirishya ryimbere hamwe ninkunga ya UX / UI igishushanyo. Ibi bivuze ko ukoresha interineti ishingiye kumyaka yuburambe bwabakoresha. Buri gikorwa giherereye neza aho byoroshye kubikora. Turabikesha uburyo bushoboye, umusaruro wawe wakazi uzaba mwinshi. Kanda kumashusho ntoya kugirango ufungure amashusho mubunini bwuzuye.

Niba uguze sisitemu ya USU CRM ifite iboneza byibura "Bisanzwe", uzagira amahitamo y'ibishushanyo biva hejuru ya mirongo itanu. Buri mukoresha wa software azagira amahirwe yo guhitamo igishushanyo cya porogaramu ijyanye nuburyohe bwabo. Buri munsi w'akazi ugomba kuzana umunezero!

Ibigo bifite uburambe cyangwa byafunguwe muburyo ubwo aribwo bwose bihura nikibazo cyo gukurura abakiriya no gukomeza inyungu zabo kubicuruzwa, serivisi, kuko isoko ryapiganwa ntirishobora guhitamo, hakenewe gukoresha ibikoresho byinyongera, nka gahunda zihariye zagaragaje imikorere yazo Ikoranabuhanga rya CRM muri bo. Amagambo ahinnye CRM aboneka hafi ya hose aho bigeze mugutezimbere ibikorwa byubucuruzi, kongera ibicuruzwa, ntabwo rero arikintu gishya, ahubwo ntabwo byunvikana nabenshi. Byahinduwe mubyukuri bivuye mucyongereza, ibi bivuze gucunga imikoranire yabakiriya, mubyukuri ni urutonde rwibikoresho byo gukora ibidukikije byiza aho abayobozi bashobora gukoresha tekinike zitandukanye zo gusesengura no gukorana. Ubu buryo bwo gukorana nabakiriya bwatangiriye mu Burengerazuba hashize imyaka myinshi, cyangwa se, bwahindutse analogue yumvikana, yahinduwe muburyo busa ariko butajyanye n'igihe cyo gukurura abakiriya muri sosiyete. Mu bigo by’amahanga, gukoresha porogaramu hamwe n’ikoranabuhanga rya CRM byatumye ubukungu bwiyongera, bitewe n’imikorere ya algorithms ikoreshwa, icyifuzo cy’abacuruzi cyo gufungura ubushobozi bw’imiryango yabo. Kandi mu myaka yashize gusa, ba nyir'ubucuruzi baho batangiye gusobanukirwa nuburyo bwubatswe bwubushobozi bwakazi kubikorwa byabayobozi no gukusanya amakuru kuri bagenzi babo mububiko rusange, hamwe nisesengura ryakurikiyeho. Ariko, niba urimo usoma iyi ngingo, umaze kugera ku mwanzuro ko udashyizeho uburyo bugezweho, ibisubizo bikwiye ntibishobora kugerwaho. Hasigaye gusa guhitamo progaramu yashoboye gukemura imirimo yashinzwe, idateye ibibazo byinyongera mugihe cyiterambere. Hano haribikorwa rusange-bigamije, kandi hariho nibibanda ku nganda runaka, niba ubucuruzi bufitanye isano ninzobere ntoya, noneho inzira ya kabiri irahitamo. Ariko uburyo bunoze ni sisitemu ya software ishobora kuzana gahunda ntabwo imikoranire yabaguzi gusa, ahubwo inatezimbere umubano hagati yabakozi, gukora igenzura ryikora kubindi bice byubuyobozi.

Nkuburyo bukwiye kubikorwa nkibi, turashaka kukumenyekanisha kumajyambere yacu - Sisitemu Yumucungamari. Yakozwe ninzobere zo murwego rwohejuru zifite uburambe bunini mugushyira mubikorwa ikoranabuhanga ryamakuru mubikorwa bitandukanye, mubigo mubihugu byinshi byisi. Ubunararibonye bunini, ubumenyi no gushyira mubikorwa iterambere rigezweho bidufasha gushyira mubikorwa uburyo bwihariye kubakiriya, gukora imishinga izahaza ibyifuzo bitandukanye nibikenewe. Ntabwo dutanga igisubizo cyateguwe, ariko turagushizeho kubwawe, hamwe nisesengura ryibanze ryimiterere yimbere yimikorere no gutoranya ibikoresho bikwiye byafasha gukemura ibibazo mugihe gito gishoboka. Imikorere yiterambere ryacu iterwa no koroshya iterambere nibikorwa bya buri munsi, tubikesha kuba hari intera yatekerejweho kugeza ku tuntu duto, aho hari module eshatu gusa zifite imiterere isa. Sisitemu yujuje ubuziranenge mpuzamahanga, harimo tekinoroji ya CRM, itanga icyizere mubwiza no kwizerwa bya software. Ibitekerezo byiza biva kubakoresha nyabyo, biri kurubuga rwa USU.kz, bizafasha gusuzuma uko imirimo y'abakozi izahinduka, amafaranga yiyongera nyuma yo gusaba gushyirwa mubikorwa. Gutangira, porogaramu ikora amakuru amwe hamwe nurutonde rwabakiriya, abafatanyabikorwa, abakozi, ibikoresho, ibikoresho bya tekiniki, bizakoreshwa mugurisha, kwamamaza ndetse nandi mashami ajyanye no kugurisha, harimo ububiko, ibaruramari. Buri karita ya mugenzi we ntabwo ikubiyemo amakuru asanzwe gusa, ahubwo ikubiyemo amateka yimikoranire, amasezerano, ibicuruzwa byarangiye, inyemezabuguzi, ibintu byose bishobora gufasha gutera inkunga ubufatanye. Gukoresha ububikoshingiro bumwe bizongera imikorere yo guhamagara kandi bifashe kubaka izindi ngamba, gukora ibicuruzwa byiza byubucuruzi.

Urashobora kugenzura imikorere yibikoresho bya CRM muburyo bwa software ya USU na mbere yo kuyigura, ukoresheje verisiyo yikigereranyo, yatanzwe kubuntu. Turashimira ubushakashatsi bufatika bwubushobozi bwa software, bizashoboka guhitamo kumikorere ushaka kubona muri verisiyo ya porogaramu. Icy'ingenzi kandi ni uko umuyobozi ubwe agena akarere kagaragara kuri buri mukozi, akibanda ku mwanya afite, bityo umuyobozi usanzwe ntazashobora gukoresha amakuru y'ibanga. Ntabwo bizakora kugirango winjire muri porogaramu utinjije umuntu ku giti cye n'ijambobanga, bivuze ko iboneza rya CRM ririnzwe neza ku bantu batabifitiye uburenganzira. Automation yimikorere yisosiyete nayo izafasha kugera kubikorwa byiza, mugihe igice kinini cyinyandiko kizakorwa kandi cyuzuzwe hakoreshejwe software algorithms hamwe na templates yihariye. Umuyobozi w'ishami rishinzwe kugurisha azashobora kubaka yigenga uburyo bwifashishwa bwo gukorana n’abakiriya, abayobozi bazabikurikiza, kandi niba hari icyo, sisitemu izakwibutsa ko ari ngombwa gukora igikorwa gikurikira, hamagara umukiriya. Kugirango usuzume umusaruro wamashami, amashami cyangwa inzobere zihariye, imikorere yubugenzuzi iratangwa, aho ushobora guhitamo ibipimo bisabwa hanyuma ukabona raporo mukanda muke. Kunoza imikorere yimikoranire nabaguzi, hariho kandi inzira nyinshi zitumanaho no kohereza ubutumwa binyuze mubwinshi, kohereza abantu kugiti cyabo. Urashobora kohereza amakuru atari kuri e-imeri gusa, ariko kandi unyuze kuri SMS, cyangwa ubutumwa bukunzwe kuri terefone ya terefone. Ukoresheje ubu buryo, urashobora gushiraho kumenyesha byikora kumiterere ya porogaramu, gukomeza itumanaho rihoraho, urashobora kongera urwego rwubudahemuka.

Imikoreshereze ya platform ya CRM mubikorwa bya buri munsi byumuryango bizagaragarira vuba mukwiyongera kwinjiza, kwagura abakiriya. Turabikesha uburyo bwa buri muntu mugutezimbere gahunda ya USU, urashobora kwizera neza ko imirimo yose izakoreshwa mukazi, bivuze ko utazishyura ibikoresho byinyongera. Nka software ikoreshwa, birashoboka kuvugana nabahanga kugirango bagure amahitamo cyangwa bahuze nurubuga, terefone. Ihinduka ryikoranabuhanga rishya rizafasha gushiraho umubano mwiza wo hejuru na bagenzi babo, kongera ibicuruzwa no guhangana.

Gahunda ya USU izafasha mu gutangiza abakiriya no kuyicunga, hamwe nibisobanuro birambuye kuri buri mwanya wo gushakisha no gukora.

Ninde uteza imbere?

Guhuza kwose nabakiriya byerekanwe mububiko kandi bibitswe mumateka yimikoranire nabo, fungura ikarita ya elegitoronike kugirango urebe amakuru.

Bizoroha cyane gutunganya inzira yo gukwirakwiza igihe cyakazi nimirimo hagati yabakozi, ihita igena akazi.

Porogaramu algorithms igufasha gutangiza byihuse ibikorwa byubucuruzi mukorana nabandi, ibikorwa byumushinga no kuzamura ireme rya serivisi.

Ukoresheje imikorere ya porogaramu, biroroshye gukorana nibisabwa, gukurikirana igihe nubwiza bwibitekerezo, no gukurikirana amakuru yibikubiyemo.

Imikorere yo kwamamaza yamamaza iziyongera, kuko izaba ishingiye ku isesengura ryibanze ryinzira zose zitumanaho zishoboka.

Kuramo verisiyo yerekana

Mugihe utangiye gahunda, urashobora guhitamo ururimi.

Urashobora gukuramo verisiyo ya demo kubuntu. Kandi ukore muri gahunda ibyumweru bibiri. Amakuru amwe yamaze gushyirwamo hariya kugirango byumvikane.

Ninde musemuzi?

Na none, ubushobozi bwa software ya USU burimo gushyiraho uburyo bwo gutanga amasoko no gukomeza urwego rukenewe rwimigabane mububiko kugirango isosiyete igire ibicuruzwa bigurishwa mubunini bukwiye.

Iyo bihujwe na terefone, umuhamagaro wa mugenzi we azerekanwa kuri ecran hamwe namakarita ye, bizafasha umuyobozi gusuzuma ingingo zingenzi no gukora inama zibishoboye mbere yo gutangira ikiganiro.

Raporo module ikubiyemo urutonde rwibikoresho byo gukora isesengura ryibintu byinshi byo kugurisha, gusuzuma uko ibintu byifashe mumuryango mugihe runaka.

Ubuyobozi buzashobora gusuzuma ireme ryimishinga yarangiye mugice gitandukanye, ishami cyangwa nabahanga bakoresheje ibikoresho byubugenzuzi.

Ihuriro rya CRM rishingiye kuri USU rifite interineti yoroshye, yumvikana kuri buri wese, kuko kubwibyo abitezimbere bagerageje kugabanya amagambo yumwuga no gushyira mu gaciro buri cyiciro.

Tegeka imikorere ya cRM

Gura gahunda yiteguye

Urashobora kandi gutumiza iterambere rya software

Niba ufite software idasanzwe isabwa, tegeka iterambere ryigenga. Noneho ntuzakenera kumenyera gahunda, ariko gahunda izahindurwa mubikorwa byubucuruzi!

Imikorere ya CRM