Urutonde: 4.9. Umubare w'amashyirahamwe: 19

Ibihugu: Byose
Sisitemu y'imikorere: Windows, Android, macOS
Itsinda rya gahunda: Gutangiza ubucuruzi

Porogaramu USU

Ububiko bwa CRM

Inzibacyuho yihuse.
Urashaka gukora iki ubu?

Niba ushaka kumenyera gahunda, inzira yihuse nukubanza kureba videwo yuzuye, hanyuma ugakuramo verisiyo yubuntu hanyuma ugakorana nawe wenyine. Nibiba ngombwa, saba ikiganiro giturutse kubufasha bwa tekiniki cyangwa usome amabwiriza.

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  Twandikire hano
  Mugihe cyamasaha yakazi dusubiza muminota 1
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  Nigute wagura gahunda?
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  Reba amashusho ya porogaramu
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  Reba videwo ivuga kuri gahunda
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  Kuramo porogaramu hamwe namahugurwa yoguhuza
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  Amabwiriza yimikorere ya porogaramu no kuri verisiyo yerekana
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  Gereranya iboneza rya porogaramu
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  Kubara ikiguzi cya software
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  Kubara ikiguzi cyigicu niba ukeneye seriveri
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  Ninde uteza imbere?

Ishusho ya porogaramu

Ishusho ni ifoto ya software ikora. Kuva aho, ushobora guhita wumva uburyo sisitemu ya CRM isa. Twashyize mubikorwa idirishya ryimbere hamwe ninkunga ya UX / UI igishushanyo. Ibi bivuze ko ukoresha interineti ishingiye kumyaka yuburambe bwabakoresha. Buri gikorwa giherereye neza aho byoroshye kubikora. Turabikesha uburyo bushoboye, umusaruro wawe wakazi uzaba mwinshi. Kanda kumashusho ntoya kugirango ufungure amashusho mubunini bwuzuye.

Niba uguze sisitemu ya USU CRM ifite iboneza byibura "Bisanzwe", uzagira amahitamo y'ibishushanyo biva hejuru ya mirongo itanu. Buri mukoresha wa software azagira amahirwe yo guhitamo igishushanyo cya porogaramu ijyanye nuburyohe bwabo. Buri munsi w'akazi ugomba kuzana umunezero!

Ububiko bwa CRM nigikoresho gikenewe gikubiyemo amakuru yuzuye yo guhuza amakuru kuri mugenzi we hamwe namakuru yinyongera kumurimo, kubitanga, kugurisha ibicuruzwa hamwe nandi makuru ashobora gukoreshwa mugukora ubushakashatsi bwuzuye, hamwe nigihe gito cyakoreshejwe. Abaguzi, abakiriya, abashoramari, abashyitsi ni bagenzi babo kandi shingiro ryubucuruzi ubwo aribwo bwose butanga serivisi cyangwa ibicuruzwa. Niyo mpamvu, ni ngombwa cyane kubika inyandiko z’abo bantu, gusesengura ibipimo ngenderwaho, kugenzura ireme n’igihe gikwiye cyo gukorana nabo, kugira ngo ibikorwa bibyare umusaruro ndetse n’iterambere ry’ubufatanye, hamwe n’inyungu ziyongera. Kugirango uhindure neza ububiko bwa CRM no kugenzura ibyinjira byikora, kwandikisha abakoresha, birakenewe gushyira mubikorwa gahunda yikora ishobora gusesengura no gufata ingamba mugihe cyo gukurura abakiriya bashya no kugumana abakoresha bisanzwe. Ukurikije amakuru yavuye mububiko, inyandiko hamwe na raporo ziherekeza zuzuzwa, vuba na bwangu kwinjiza amakuru yose, kuba ashinzwe ukuri nubuziranenge bwakazi kakozwe. Iyo ukorana nububiko bwa CRM, birahagije kwerekana izina rya mugenzi wawe cyangwa izina ryisosiyete, nimero zandikirwa, amakuru yakiriwe, amateka yumubano, itangwa ryibicuruzwa, nibindi. Gukora ibyangombwa byikora birashoboka mugihe ukora transaction hamwe nabandi, kubyara pake yukuri yinyandiko, mugihe gikwiye, nta gutinda namakosa.

Iyo ucunga porogaramu yikora, kubungabunga ububiko bwa CRM, birashoboka gukomeza gahunda y'ibikorwa byateganijwe, byerekana ibikorwa byateganijwe, amagambo, amakuru yumukiriya ajyanye nibyabaye hamwe nizindi ngingo zijyanye ninama, guhamagara, kohereza ubutumwa, kohereza ibicuruzwa, kubyara inyandiko n'indi mirimo. Birashoboka gushiraho byihuse ishyirwa mubikorwa ryimirimo runaka, hamwe no kugabana inshingano zakazi.

Sisitemu yibikorwa byinshi igufasha gukora ibarwa ryikora, gutanga inyemezabuguzi no kugenzura ibikorwa byo kwishura, gukurikirana uko itangwa ryishyuwe no kwishura byakozwe mumafaranga ayo ari yo yose, byateganijwe mbere na bagenzi babo. Ububikoshingiro bumwe bwabakoresha benshi butuma kwinjira icyarimwe kubakozi bose ba rwiyemezamirimo, ukoresheje kwinjira kwijambo ryibanga hamwe nijambobanga hamwe nuburenganzira bwatanzwe bwo gukoresha mugihe winjiye. Umuyobozi arashobora kugenzura inzira zose zibyara umusaruro, gukurikirana uko akazi kameze kuri buri wese ayobora, gusesengura gahunda y'ibikorwa kubikorwa byateguwe mbere, kubika inyandiko zigihe cyakazi nu mushahara kuri buriwese, urebye amasaha yikirenga, ibitagenda neza nibindi bikorwa byakazi. Hano hari imicungire yubucungamutungo no kugenzura binyuze mumashanyarazi ya kure yimashini igendanwa ihuza umuyoboro waho hamwe nabatanga interineti.

Mugusura urubuga rwacu, urashobora kumenyera ibyifuzo byateguwe nibindi bintu byongeweho, kurugero, module hamwe nigishushanyo cyihariye, kimwe no gukuramo sisitemu ya CRM muburyo bwikigereranyo, kubusa. Kubisobanuro birambuye, nyamuneka hamagara inzobere zacu.

Automatic base, yagenewe gutangiza ibikorwa byumusaruro, ibikorwa bitandukanye no kugabanya umutungo, kugirango hamenyekane umusaruro wumusaruro wumuryango no kongera ibicuruzwa byagurishijwe hamwe nisosiyete.

Abakoresha benshi batanga uburyo rusange bwo kugera kumakuru yamakuru yinzobere zose, amashami akorana n amashami muri sisitemu imwe, gutanga ibyinjira byihuse, kwakira no guhana ibikoresho.

Abakozi bose, icyarimwe munsi yuburenganzira bwo gukoresha kugiti cyabo, kwinjira nijambobanga, barashobora kwinjira mububiko bumwe.

Ibinyamakuru rusange bifite amakuru yamakuru, bigira uruhare mugusohora amakuru kumasosiyete asabwa, ibicuruzwa, inganda, ibiciro no kubara ibicuruzwa.

Ninde uteza imbere?

Abakoresha berekanwa nindimi zitandukanye zisi, zishobora gukoreshwa murimwe icyarimwe.

CRM ishingiro irashobora gusoma yigenga uburenganzira bwabakoresha bwo gukorana ninyandiko, gutanga uburenganzira cyangwa guhagarika ibyinjira.

Automatisation yamakuru yinjira igufasha gukoresha byihuse amakuru yamakuru wohereza cyangwa kuyinjiza aturutse ahantu hatandukanye.

Sisitemu imwe hamwe nububiko rusange bwinyandiko, irashobora gukoresha imiterere ya Word na Excel.

Igenzura rya CRM shingiro, hejuru yibikorwa byabayoborwa, bigira uruhare mukubara ibyasomwe nyabyo byamasaha yakoraga, bikora akazi.

Gutegura ibirori, mu kinyamakuru cyihariye, biragufasha kutibagirwa igihe naba rwiyemezamirimo, kubitanga, amanama no gucuruza.

Urupapuro rwakazi ruzaba hejuru.

Ububiko, butanga umusanzu wo kubika-kubika ibikoresho imyaka myinshi, bisigaye bidahindutse.

Kuramo verisiyo yerekana

Mugihe utangiye gahunda, urashobora guhitamo ururimi.

Urashobora gukuramo verisiyo ya demo kubuntu. Kandi ukore muri gahunda ibyumweru bibiri. Amakuru amwe yamaze gushyirwamo hariya kugirango byumvikane.

Ninde musemuzi?

Gukorana nububiko bwa CRM, birashoboka gukoresha ibikoresho byubuhanga buhanitse.

Kwinjira kure bigufasha kwinjira muri data base uhereye impande zose zisi.

Ibikoresho bigendanwa bitanga ubushobozi bwo kugenzura kure ibikoresho bikenewe.

Gutandukanya uburenganzira bwabakoresha bigira uruhare mubyukuri no gucunga neza inyandiko.

Bisabwe nabakoresha, igenamiterere rirashobora guhinduka, ryuzuzwa nuburyo bwihariye bwabigenewe.

Bitewe no guhuza abakoresha kurubuga rwibanze, umubano ushyikirana nabakiriya nawo uriyongera.

Ibaruramari ryuzuye no gucunga ibikorwa byose bya tekiniki ninzobere muri rusange.

Kubara amasaha y'akazi, ubarwa mu buryo bwikora, ku gipimo cyagenwe.

Tegeka ububiko bwa cRM

Gura gahunda yiteguye

Urashobora kandi gutumiza iterambere rya software

Niba ufite software idasanzwe isabwa, tegeka iterambere ryigenga. Noneho ntuzakenera kumenyera gahunda, ariko gahunda izahindurwa mubikorwa byubucuruzi!

Ububiko bwa CRM