Maintaining a book of complaints and suggestions

Date this page was reviewed:
2024-11-23

Video of maintaining a book of complaints and suggestions

To buy the program, just call or write to us. Our specialists will agree with you on the appropriate software configuration, prepare a contract and an invoice for payment.

How to buy the program?

Approximate time required: 1 hour, 20 minutes

Maintaining a book of complaints and suggestions is a developed automated program designed to maintain a book of complaints and suggestions, which records the opinions of visitors of various kinds about the level of service and the quality of goods. The maintaining program is designed to quickly and promptly respond to incoming requests from customers, regardless of whether they are words of gratitude, complaints, or suggestions to improve the level of quality of work. Thanks to the software for maintaining a book of complaints and suggestions, users have a reporting tool in the company maintaining, which is properly numbered, laced, and certified by the signature and seal of the first manager. The software application for maintaining a book of customer complaints makes sure that they carefully understand the essence of the suggestions, take the necessary measures to eliminate the identified shortcomings and shortcomings in the work, and also take progressive customer proposals to the implementation. The automated maintaining system makes sure that only those visitor records that are confirmed by the stated facts are taken into account and checked. The program for maintaining a book of complaints and suggestions contains a function for periodically checking, by the company's management, the correctness of keeping a book of consumer appeals and preventing cases of its seizure by higher organizations for verification, making copies, and other purposes. The created software assumes consideration of issues on complaints and suggestions of customers and includes not only registration of violations and fixation of positive reviews, but also control over abuse of power and making proposals to improve the quality of service to the public, labor productivity, and working conditions. The automated system for maintaining customer complaints allows writing the text of the complaints in an arbitrary form, in an official business style, with the inadmissibility of using emotions expressed in insults or threats. The software application admits the presence of legal aspects in the complaint, indicating in the text references to legislative norms and legal acts, which, in turn, significantly simplify the consideration of the complaints and increase the chance of resolving the issue in favor of the consumer. The system reminds the company's management of their duty to carefully understand the situation and take appropriate measures to eliminate the violations indicated by the buyer when selling goods or providing services. In addition, the program records the fact that the consideration of the consumer's suggestions was carried out in the presence of the employee to whom it was submitted, together with representatives of the trade union and other team members. An automated program for maintaining a complaints book clearly controls that the book of reviews and suggestions is presented to the buyer on demand, and at the same time the buyer is not asked for a document proving his identity, and the reasons why he wants to receive it are not explained. The program for keeping a book of complaints and suggestions helps you move to more progressive modern mechanisms, through more transparent management of the company, as well as improving processes related to protecting consumer rights, as well as increasing the level of service quality and profitability of the company. Suggestions maintaining development has following features like creation of a database of all requests from visitors and written explanations of their content by company employees. Conducting a permanent check on the introduction of the necessary marks of officials in the statements of consumers to increase eliminating the deficiencies and violations time frame declared by the buyer. Automatic filling of data, starting from the name and address of the company, and ending with the initials of the director and information about the authority that controls the activities of the organization. Control over the completeness of the text of the suggestions, which should not be too short or extensive, but only reveal the essence of the problem without unnecessary information that is not relevant to the case. Automatically filling out and maintaining a complaints book, as a strict reporting document, until it is completely filled, or its extension for the next year. Control over keeping records of the head of the enterprise on the actions taken to eliminate these violations. Differentiation of access to the system for company employees, depending on the scope of their duties and powers. Entering into the book of complaints data on the evidence of the employee's guilt, disciplinary measures, and records with the opinion of the visitor who applied. Open access to information left by clients in complaints, as they are not confidential, and any employee of the organization can use them. Monitoring compliance with the terms of consideration of suggestions in the book of complaints by the management of the organization. Strict control over the design of the book of complaints and suggestions, as a form of strict reporting, in compliance with certain requirements, failure to comply with which leads to legal liability. Control over the timely reaction of the administration of the organization and reporting this to the author of the application in writing. Formation of applicant's responses in writing, indicating the measures taken concerning the facts stated in the complaints. Storage and archiving of copies of written responses to applicants with the ability to translate them into other electronic formats. Providing a high level of security to avoid leakage of system data, thanks to the use of a highly secure and complex password. Providing program developers with the ability to make additions and changes, depending on the wishes of customers.