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The highest activity of clients

Analysis of the time of the greatest activity of customers

To always be ready for the upcoming volume of work, you need to know exactly the time of the greatest activity of clients. The greatest activity of customers is the time when there are the most buyers. Such peak hours and days of the week of maximum load can be viewed in a special report "Peak" .

This report will show the number of customer requests broken down by time and day of the week.

With the help of this analytics, you will be able to have enough staff to cope with the upcoming workloads. And at the same time, you will not hire extra labor in case of low client activity.

If you want to compare loads in different periods - just generate a report for the time intervals you need and analyze them among themselves.

So, by evaluating the past year in different seasons, you can decide when and how many visits you can have this year.

Analysis of the number of services rendered

If you need to evaluate the workload for a period for certain employees or departments, for example, if you need analytics for the services provided by an employee, then use the Volume report.

See below for other helpful topics:

• To the begining
• Accounting for clients

• Download the program with interactive training