Operating system: Windows, Android, macOS
Group of programs: Business automation
Technical support service management
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Who is the developer?
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Technical support service management requires careful organization of all management processes and control over the execution of work management tasks, timeliness, management correctness, and management quality. The technical support service monitors the technical freeware and accepts applications through automated technical programs, the variety of which is quite wide. One of these programs is the 1C management system. 1C for support service management is developed based on the general 1C ‘Enterprise’ program, the capabilities of the 1C system product are not regulated, and have basic technical settings. For many technical services, the main criterion when choosing a technical freeware product is the ease and availability of the technical program, but in many respects, 1C is inferior in these technical criteria. Often, users note the overestimated cost of 1C products, as well as the impossibility of changing the functionality of the support service hardware. However, despite all the advantages and disadvantages, 1C is still one of the basic programs popular among enterprises. However, the development of the information technology market has provided familiarization opportunities and use of other technical applications that have nothing in common with 1C, with great opportunities and advantages. Hence, the choice of support service management hardware must be based not on the popularity of the brand, as in the case of 1C, but on the capabilities and necessary needs of the company in technical optimization. Otherwise, the use of software may be ineffective, despite the cost and popularity of the hardware, like 1C. We present to you a unique and modern system that meets all the necessary criteria for successful and effective service management.
Who is the developer?
Akulov Nikolay
Expert and chief programmer who participated in the design and development of this software.
2024-04-26
Video of technical support service management
The USU Software system is a new generation software that provides competent optimization of activities for each work process separately. The application is used in any enterprise and to regulate any workflow, thus it does not have a strictly established specialization in the hardware or division of the product. Freeware development is carried out on the basis of determining the needs and preferences of the client, taking into account the specifics of working operations, which allows adjusting the settings in the program. This feature is one of the most beneficial advantages of the USU Software due to the flexibility of the system. Thence, the application of the program becomes most effective regardless of the type and industry of the enterprise. The implementation of the management system is carried out in a short period of time without affecting the current course of work. With the help of automated hardware, you can easily carry out all the necessary work operations: technical department management, controlling user support, timeliness of receiving applications and their processing, maintaining documentation, accepting applications remotely and even online, planning, maintaining the technical database, and remotely managing customer support and much more.
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USU Software system - comprehensive support for your business!
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To buy the program, just call or write to us. Our specialists will agree with you on the appropriate software configuration, prepare a contract and an invoice for payment.
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If the program is purchased for 1 user, it will take no more than 1 hour
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If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!
Technical support service management
The automated application optimizes the complex method, which allows regulating and improving every process in the enterprise. The system menu is simple and straightforward, easy and accessible, which contributes to the quick adaptation of employees with any level of technical skills. The functionality of the freeware can be changed or supplemented depending on the needs of the company. The organization of management of the support management service allows controlling the implementation of all work operations, including monitoring the work of each employee. Formation and maintenance of a database with data. The management database in the USU Software is distinguished by the possibility of systematized storage and processing of data of any size. With the help of the system, the support staff is able to efficiently handle every request, from admission to completion. You are able to manage all operations and track all stages of consideration and implementation of each application work. A remote mode is available in the control, which allows working with the program regardless of location, the main thing is to have an Internet connection. The management system has a quick search option, which greatly facilitates the task of finding the necessary information in the program. The use of the USU Software allows quickly coping with tasks, in a timely manner and efficiently, thereby increasing the level of quality and speed of rendering support service, which significantly positively affects the image of the enterprise. Restricting each employee"s access, regulating the rights to use certain data or functions.
In the application, you can send out the mailing in an automated format and using various methods. The USU Software has a trial version that is available on the company"s website. The demo version can be downloaded and tested. Application management: control of all stages of processing each application, quality control of employees" work, receiving feedback from customers. The USU Software has a planning option that contributes to the correct and even distribution of tasks and competent optimization of activities. The USU Software team of specialists fully provides the software with the necessary services, technical and informational support, and quality service. The modern buyer makes a strict requirement to the manufacturer of the goods: the service must ensure the operability of the purchased equipment, machines, and mechanisms throughout the entire service life. The seller (manufacturer), who cares about himself and his reputation, strives to meet the expectations of the buyer. The organization of a strong service department and its effective functioning is the subject of concern for all companies that successfully operate in the foreign and domestic markets.