Operating system: Windows, Android, macOS
Group of programs: Business automation
Service desk automation
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Who is the developer?
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Recently, service desk automation looks like a very promising area of the IT sphere, where it is much easier for service companies to communicate with customers, provide a wide range of services, improve innovative service parameters, grow and develop. In automation, it is impossible to miss any service desk process, it is elementary to forget about the application, not to prepare accompanying documents, not to set specific repairmen tasks. Each action is subject to total configuration control.
Who is the developer?
2024-04-19
Video of service desk automation
The USU Software system (usu.kz) has studied the standards and norms of the IT direction of the service desk well enough not to suffer from automation, to simplify certain levels of management, to effectively solve organizational issues, to control the employment of personnel. It is no secret the priority of the automation program is operational accounting, when it is necessary to quickly accept and process an application, determine the type of malfunction, send a task to specific specialists, control its execution, prepare a report and at the same time not lose contact with the customer. To all the apparent complexity of the service desk processes, they can be broken down into separate stages to increase the quality of control in an elementary way. Automation assumes such an option. The automation project stores complete information on clients in registers, where it is easy to raise key information, some statistical summaries, the history of requests, documentation packages, find a free wizard to specific client tasks. Service desk workflows are displayed in real-time. This is an excellent characteristic of automation, when specialists can instantly react to changes, switch between tasks, simultaneously conduct several projects at once, communicate with customers and personnel. Without automation, the service desk structure is imperfect. There is no order in the maintenance of documentation and reporting. There is no clearly structured development strategy. There is no comprehensive archive showing all within walking distance operations and applications.
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A separate advantage of the service desk platform is that its capabilities can be easily adapted to specific realities. Strengthen certain aspects. Get paid tools. Change the settings to each user. Build a long-term development company strategy. Automation is considered the best solution for a reason. There are many products on the market that are not as functional as their detailed description says. This is easy to verify. Start with a demo to make the right decision and get a unique product.
Order a service desk automation
To buy the program, just call or write to us. Our specialists will agree with you on the appropriate software configuration, prepare a contract and an invoice for payment.
How to buy the program?
The program will be installed
If the program is purchased for 1 user, it will take no more than 1 hour
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Also you can order custom software development
If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!
Service desk automation
The service desk platform specializes in technical and informational support, monitors current and planned requests, regulates the quality of work and deadlines. With automation, the registration time is reduced. Comprehensive arrays of information, text, and graphic data are collected for each order. A separate directory is kept for clients. The tasks of the planner include tracking current requests, adjusting the level of the workload of staff. If for certain projects additional parts, spare parts, and materials are required, then the electronic assistant checks their availability or quickly purchases the missing items. The service desk configuration appeals to all users, regardless of the level of computer literacy, experience, and skills. The settings can be changed at your discretion. When conducting orders automation, it is customary to divide into a certain number of stages to totally control the execution of each stage. It is not excluded the possibility of promptly informing the customer in the course of work, reporting on the volume, cost, SMS-mailing, advertising, and promoting the organization"s service. It is not difficult for users to exchange important information, regulatory documents and photographs, analytical reports, find free specialists for a specific order, etc. It is easy to display production indicators on the monitors, both general values and specific specialist"s detailed results.
The service desk platform regulates the long-term plans and goals of the organization. If there are deviations on some points, then users will be the first to know about it.
By default, the automation program is equipped with a notification module to receive timely summaries of current processes and operations, to prepare in advance everything necessary according to new orders. The option of integrating with advanced services and services is not excluded to increase productivity indicators several times. The program is ideal for computer service centers, technical support, various services, and organizations specializing in the provision of IT services. Not all options fell within the basic functional range. Some tools have remained available exclusively for a fee. We recommend you familiarize yourself with the corresponding additions. Only a trial version of the product helps you determine the package bundle, highlight the strengths and advantages, evaluate the high quality and comfort of use. The effective service rules, developed by world practice, are as follows: the service must be promised to the buyer. The text describing the content of the service provided by the company should be communicated to the buyers of this market segment. First, you should study what level of service buyers in this segment consider excellent. The guarantees of the service and its quality should be more extensive than the purchaser expects. They evoke positive emotions and the desire to continue contact. Even fleeting contacts with the customer should reinforce the customer"s positive assessment of the company"s service department.