Buy the program

You can send all your questions to: info@usu.kz
Rating: 4.9. Number of organizations: 692
rating
Countries: All
Operating system: Windows, Android
Group of programs: USU software
Purpose: Business automation

automation of help desk

Attention! You can be our representatives in your country or city!

You can view the description of our franchise in the franchise catalog: franchise
automation of help desk
This video can be viewed with subtitles in your own language.

Download demo version

Premium-class program at an affordable price

Currency:
JavaScript is off
Automation from our organization is a complete investment for your business!
We use only advanced foreign technologies, and our prices are available to everyone

Possible payment methods

  • Bank transfer
    Bank

    Bank transfer
  • Payment by card
    Card

    Payment by card
  • Pay via PayPal
    PayPal

    Pay via PayPal
  • International transfer Western Union or any other
    Western Union

    Western Union


Compare configurations of the program

Popular choice
Economical Standard Professional
Main functions of the selected program Watch the video
All videos can be viewed with subtitles in your own language
exists exists exists
Multi-user operation mode when purchasing more than one license Watch the video exists exists exists
Support for different languages Watch the video exists exists exists
Support of hardware: barcode scanners, receipt printers, label printers Watch the video exists exists exists
Using modern methods of mailing: Email, SMS, Viber, voice automatic dialing Watch the video exists exists exists
Ability to configure automatic filling of documents in Microsoft Word format Watch the video exists exists exists
Possibility to customize toast notifications Watch the video exists exists exists
Choosing a program design Watch the video exists exists
Ability to customize data import into tables Watch the video exists exists
Copying of the current row Watch the video exists exists
Filtering data in a table Watch the video exists exists
Support for grouping mode of rows Watch the video exists exists
Assigning images for more visual presentation of information Watch the video exists exists
Augmented reality for even more visibility Watch the video exists exists
Temporarily hiding certain columns by each user for himself Watch the video exists exists
Permanently hiding specific columns or tables for all users of a specific role Watch the video exists
Setting rights for roles to be able to add, edit and delete information Watch the video exists
Selecting fields to search for Watch the video exists
Configuring for different roles the availability of reports and actions Watch the video exists
Export data from tables or reports to various formats Watch the video exists
Possibility to use the Data Collection Terminal Watch the video exists
Possibility to customize a professional backup your database Watch the video exists
Audit of user actions Watch the video exists

Order an automation of help desk


In recent years, Help Desk automation has been in significant demand, which admits specialized services to instantly improve the quality of communication with users, streamline reporting and regulatory documents, accept and process applications, and respond to problems with lightning speed. In case of automation, you do not have to worry that some Help Desk process remains incomplete, the manager not respond to the request, not able to prepare the necessary forms on time, transfer information to the repair specialists, and switch to performing a completely new task.

The USU Software development (usu.kz) has been operating in the area of Help Desk users support for quite a long period of time, which determines the high quality of automation, a wide range of IT products, and a versatile and varied functional range. It is no secret, not all problems can be hidden by automation, some structural errors and managerial deficiencies can be solved. The Help Desk registers provide detailed information on clients. Users do not have a problem looking at the history of requests, to find a free master for certain characteristics of the application. In event of automation, it is difficult to miss a nuance that can later be decisive. If specialists require additional parts and materials, special equipment, spare parts, then information is included in the report, which is prepared by the automation program upon completion of the repair. The Help Desk platform allows freely exchanging data, text, and graphic files, organically distributing the workload on the staff of the organization, strictly monitoring the observance of repair deadlines. Without automation, it is difficult to effectively communicate with customers, engage in advertising SMS distribution, and simply inform the customer that the task has been completed. If there are no problems with one or two orders, then when there are dozens of them, certain difficulties arise. A separate advantage of the Help Desk platform is the ability to adapt specific operating settings conditions, which is of fundamental importance in automation. Each company defines its own tasks: financial activities, communication with customers, working relationships, etc. Help Desk programs have become widespread in many industries and areas of activity, including ordinary service centers, medical organizations, user support services, and government agencies specializing in communication with the population. Automation looks like the best solution. It is difficult to find a better quality functional project that radically changes management in a matter of minutes. The Help Desk platform is engaged in service and users information support, monitors current and planned tasks, prepares regulations and reports. With automation, the registering an application time is significantly reduced. Users do not need to take unnecessary actions. The registration process takes a few seconds. The planner makes sure all work repairs are completed on time. If certain tasks require additional materials, parts, and spare parts, then artificial intelligence quickly checks their availability or helps to quickly organize purchases.

The Help Desk configuration is ideal for all users, regardless of computer skills and experience. With automation, repairs are monitored at every stage and every stage. The information is presented in a visual form. It is not forbidden to inform customers about repair measures by means of SMS-mailing, to report the cost of service, to advertise the company"s services, etc. Users do not have a problem exchanging operational data on current orders, text, and graphic files, to find a free specialist for a specific task. It is easy to display performance metrics on screens for a meaningful insight into the performance of each staff member. Help Desk configuration not only tracks current and planned actions, but also automatically prepares reports, records performance, and determines the cost of services.

By default, the automation project is equipped with an alert module to keep our hands on the pulse, to buy the necessary parts on time, not to miss an important meeting, not to forget about the completion of work deadlines, etc. Integration with advanced services and systems is not excluded to significantly increase the productivity of the service. The program can be easily used by any service center, computer support department, and government organization. Not all options were included in the basic configuration of the product. Some features are available for a fee. We recommend you study the corresponding list. The choice of a suitable configuration should start with the demo version to get to know, practice, study the functional range in an elementary way. The business process is characterized by: the existing technology for the implementation of the business process, the existing structure of the business system, automation tools, equipment, mechanisms, etc., ensuring the implementation of the process. The main indicators for assessing the effectiveness of business processes are the number of products of a given quality, paid for a certain time interval, the number of consumers of products, the number of typical operations that must be performed in the production of products for a specific time interval, the cost of production costs, the duration of typical operations, capital investments in production, as well as a competent assistant as an automation Help Desk.