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Rating: 4.9. Number of organizations: 692
Countries: All
Operating system: Windows, Android, macOS
Group of programs: USU software
Purpose: Business automation

automation of help desk

  • Copyright protects the unique methods of business automation that are used in our programs.

  • We are a verified software publisher. This is displayed in the operating system when running our programs and demo-versions.
    Verified publisher

    Verified publisher
  • We work with organizations around the world from small businesses to large ones. Our company is included in the international register of companies and has an electronic trust mark.
    Sign of trust

    Sign of trust

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automation of help desk

Premium-class program at an affordable price

1. Compare Configurations

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2. Choose a currency

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3. Calculate the cost of the program

4. If necessary, order a virtual server rental

In order for all your employees to work in the same database, you need a local network between computers (wired or Wi-Fi). But you can also order the installation of the program in the cloud if:

  • You have more than one user, but there is no local network between computers.
    No local area network

    No local area network
  • Some employees are required to work from home.
    Work from home

    Work from home
  • You have several branches.
    There are branches

    There are branches
  • You want to be in control of your business even while on vacation.
    Control from vacation

    Control from vacation
  • It is necessary to work in the program at any time of the day.
    Work at any time

    Work at any time
  • You want a powerful server without the big expense.
    Powerful server

    Powerful server

Calculate the cost of a virtual server arrow

You pay only once for the program itself. And for the cloud payment is made every month.

5. Sign contract

Send the details of the organization or just your passport to conclude an agreement. The contract is your guarantee that you will get what you need. Contract

The signed contract will need to be sent to us as a scanned copy or as a photograph. We send the original contract only to those who need a paper version.

6. Pay with a card or other method

Your card may be in a currency that is no in the list. It's not a problem. You can calculate the cost of the program in US dollars and pay in your native currency at the current rate. To pay by card, use the website or mobile application of your bank.

Possible payment methods

  • Bank transfer

    Bank transfer
  • Payment by card

    Payment by card
  • Pay via PayPal

    Pay via PayPal
  • International transfer Western Union or any other
    Western Union

    Western Union
  • Automation from our organization is a complete investment for your business!
  • These prices are valid for the first purchase only
  • We use only advanced foreign technologies, and our prices are available to everyone

Compare configurations of the program

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Multi-user operation mode when purchasing more than one license Watch the video arrow down exists exists exists
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Using modern methods of mailing: Email, SMS, Viber, voice automatic dialing Watch the video arrow down exists exists exists
Ability to configure automatic filling of documents in Microsoft Word format Watch the video arrow down exists exists exists
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Temporarily hiding certain columns by each user for himself Watch the video arrow down exists exists
Permanently hiding specific columns or tables for all users of a specific role Watch the video arrow down exists
Setting rights for roles to be able to add, edit and delete information Watch the video arrow down exists
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Configuring for different roles the availability of reports and actions Watch the video arrow down exists
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Possibility to use the Data Collection Terminal Watch the video arrow down exists
Possibility to customize a professional backup your database Watch the video arrow down exists
Audit of user actions Watch the video arrow down exists

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Rent of a virtual server. Price

When do you need a cloud server?

Rent of a virtual server is available both for buyers of "Universal Accounting System" as an additional option, and as a separate service. The price does not change. You can order a cloud server rental if:

  • You have more than one user, but there is no local network between computers.
  • Some employees are required to work from home.
  • You have several branches.
  • You want to be in control of your business even while on vacation.
  • It is necessary to work in the program at any time of the day.
  • You want a powerful server without the big expense.

If you are hardware savvy

If you are hardware savvy, then you can select the required specifications for the hardware. You will immediately be calculated the price for renting a virtual server of the specified configuration.

If you don't know anything about hardware

If you are not technically savvy, then just below:

  • In paragraph number 1, indicate the number of people who will work in your cloud server.
  • Next decide what is more important to you:
    • If it's more important to rent the cheapest cloud server, then don't change anything else. Scroll down this page, there you will see the calculated cost for renting a server in the cloud.
    • If the cost is very affordable for your organization, then you can improve performance. In step #4, change the server performance to high.

Hardware configuration

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In recent years, Help Desk automation has been in significant demand, which admits specialized services to instantly improve the quality of communication with users, streamline reporting and regulatory documents, accept and process applications, and respond to problems with lightning speed. In case of automation, you do not have to worry that some Help Desk process remains incomplete, the manager not respond to the request, not able to prepare the necessary forms on time, transfer information to the repair specialists, and switch to performing a completely new task.

The USU Software development ( has been operating in the area of Help Desk users support for quite a long period of time, which determines the high quality of automation, a wide range of IT products, and a versatile and varied functional range. It is no secret, not all problems can be hidden by automation, some structural errors and managerial deficiencies can be solved. The Help Desk registers provide detailed information on clients. Users do not have a problem looking at the history of requests, to find a free master for certain characteristics of the application. In event of automation, it is difficult to miss a nuance that can later be decisive. If specialists require additional parts and materials, special equipment, spare parts, then information is included in the report, which is prepared by the automation program upon completion of the repair. The Help Desk platform allows freely exchanging data, text, and graphic files, organically distributing the workload on the staff of the organization, strictly monitoring the observance of repair deadlines. Without automation, it is difficult to effectively communicate with customers, engage in advertising SMS distribution, and simply inform the customer that the task has been completed. If there are no problems with one or two orders, then when there are dozens of them, certain difficulties arise. A separate advantage of the Help Desk platform is the ability to adapt specific operating settings conditions, which is of fundamental importance in automation. Each company defines its own tasks: financial activities, communication with customers, working relationships, etc. Help Desk programs have become widespread in many industries and areas of activity, including ordinary service centers, medical organizations, user support services, and government agencies specializing in communication with the population. Automation looks like the best solution. It is difficult to find a better quality functional project that radically changes management in a matter of minutes. The Help Desk platform is engaged in service and users information support, monitors current and planned tasks, prepares regulations and reports. With automation, the registering an application time is significantly reduced. Users do not need to take unnecessary actions. The registration process takes a few seconds. The planner makes sure all work repairs are completed on time. If certain tasks require additional materials, parts, and spare parts, then artificial intelligence quickly checks their availability or helps to quickly organize purchases.

The Help Desk configuration is ideal for all users, regardless of computer skills and experience. With automation, repairs are monitored at every stage and every stage. The information is presented in a visual form. It is not forbidden to inform customers about repair measures by means of SMS-mailing, to report the cost of service, to advertise the company"s services, etc. Users do not have a problem exchanging operational data on current orders, text, and graphic files, to find a free specialist for a specific task. It is easy to display performance metrics on screens for a meaningful insight into the performance of each staff member. Help Desk configuration not only tracks current and planned actions, but also automatically prepares reports, records performance, and determines the cost of services.

By default, the automation project is equipped with an alert module to keep our hands on the pulse, to buy the necessary parts on time, not to miss an important meeting, not to forget about the completion of work deadlines, etc. Integration with advanced services and systems is not excluded to significantly increase the productivity of the service. The program can be easily used by any service center, computer support department, and government organization. Not all options were included in the basic configuration of the product. Some features are available for a fee. We recommend you study the corresponding list. The choice of a suitable configuration should start with the demo version to get to know, practice, study the functional range in an elementary way. The business process is characterized by: the existing technology for the implementation of the business process, the existing structure of the business system, automation tools, equipment, mechanisms, etc., ensuring the implementation of the process. The main indicators for assessing the effectiveness of business processes are the number of products of a given quality, paid for a certain time interval, the number of consumers of products, the number of typical operations that must be performed in the production of products for a specific time interval, the cost of production costs, the duration of typical operations, capital investments in production, as well as a competent assistant as an automation Help Desk.