Customer base control

Date this page was reviewed:
2024-05-18

Video of customer base control

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Customer base control is a program created by the developers of the USU Software system to improve the management mechanisms of relationships with a customer, as well as improve and bring to a new level the processes of selling goods or providing services to the customer. With the help of monitoring the customer base system, at the initial stage, you register your organization, then create the customer base of the enterprise according to the standard structure proposed by the program and able to edit it as needed. It is well known that often entrepreneurs incur losses due to haphazard and disorganized work with the customer base at their enterprise, which is expressed in the late dispatch of important documents to the customer or a missed meeting. That is why all the processes of direct interaction with consumers and contacts with them should be reflected in a single software system. First of all, to control the effectiveness of sales and services, as well as to find them at the required level. Providing the customer base of the enterprise control allow you not only to systematize contacts with consumers at all levels of implementation, from the sales process to accounting documentation but also provide economic leverage on the customer, whether it be SMS alerts or e-mails. The monitoring of the customer base at the enterprise software contains complete information data on any customer, namely, all financial transactions with him, status data when considering commercial proposals, and the last activity of the customer. Thanks to the control of the customer base at the enterprise, you able not only to be able to analyze each group of a clearly segmented customer base but also to exercise control over the production activity of the working personnel in relation to visitors. In the customer base control program, consumers who stopped coming or visited only certain employees, as well as those who ordered only certain services or brought your company the greatest profit, automatically recorded. The monitoring of the consumer base software application has all the information on contact persons and data, relationship histories, and responsible managers, as well as an archive of documents on payment accounts, contracts concluded and shipments made. The automated process of monitoring the base for the customer at the enterprise program contains not only a convenient list of open tasks and viewing tasks for subordinates but also a convenient system for setting such reminders and setting notifications about all new changes and planned goals. The software for the base for consumer control admits not only personnel management, namely, setting tasks and monitoring the work of enterprise managers, but also making effective, efficient, and practical management of the customer database. This is a unique software business management system that permits you not only to talk about all-round control over all production processes in the field of sales and the provision of various services but also help to significantly increase the speed of customer service, which undoubtedly have a beneficial effect on the image of your company and the level its profitability. Creation of an automated customer base for a comprehensive accounting of buyers, including their purchase history and determining their average check. Automatic reminder to the customer about products and ongoing promotions, using calls, telephony, SMS, and e-mail newsletters. The ability to use automatic document templates, as well as work with a barcode scanner. Preparation of statistical reports on sales funnels and analytical reports with an assessment of the effectiveness of advertising. The ability to connect corporate mail with the inclusion of the most frequently asked questions in the knowledge base. Loading the logo of your company into the system, with its automatic affixing in the templates of documents. Automatic drawing up of diagrams, graphs, and tabular reports on the required period of time sales processes. The application contains all the inventory control and material resources management tools. Software developers offer the necessary program test period with the possibility of making changes and additions at the request of the buyer. Control over the maintenance of the client base with the provision of the ability to send any mailings and notifications from the software application, as well as access to the history of contacts with any consumer. The function of adding explanations, various definitions, and files in the program with the right to access any types of standard documents for any group of purchasers. The customer information system for the enterprise is updated automatically with the storage of complete customer visit histories. Differentiation by the system of access rights to the system for employees of the organization, depending on the scope of their official powers. Providing information on customer cards, the complete history of visits, loyalty cards, and analytics of preferences. The built-in function of providing discounts to the loyal customer and notifying them about it, as well as the function of monitoring their validity period and warning about their expiration. The ability to transfer data to the system from any text file and match field values. The control software application itself creates a contract and sets a task for an employee of the enterprise directly from the client's card.