Rating: 4.9. Number of organizations: 583

Countries: All
Operating system: Windows, Android, macOS
Group of programs: Business automation

Software USU

CRM for dry cleaning

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The success of the business of each enterprise in the service sector directly depends on the quality and thoroughness of work with customers, and dry cleaning is no exception. Therefore, running CRM processes in dry cleaning is of particular importance. Developing customer relationships is a time-consuming task, the effectiveness of which ensures high profitability of the company. The basis for the effective development of customer relations and the active promotion of services on the market is the systematization and processing of data. The more quickly and accurately this process is carried out, the more effective the maintenance of the customer database will be. The tasks of the CRM system include many different aspects: registering customer contacts, a well-established system of informing them, developing unique offers and special programs, special discounts, etc. For each of these areas to be carried out with maximum efficiency, it is necessary to use modern business automation technologies.

The USU-Soft system provides its users with ample opportunities of CRM processes, the implementation of which will be organized in the most convenient way in the company. Our developers have foreseen the fact that work in different dry cleaners enterprises is carried out in different ways, so our software has flexible computer settings. The CRM program’s configurations are presented in different versions to suit the specificity and requirements of each dry cleaner enterprise. This makes the work in the CRM dry cleaning system as simple and efficient as possible, so customer service will always be of high speed and quality. The main advantage of USU-Soft system is the multifunctionality of the CRM dry cleaning program, thanks to which you organize all work processes in a single information and management resource and optimize the use of working time.

Who is the developer?

Since dry cleaner organizations need full-fledged development of relationships with customers for more active sales and increased profits, the functions of our CRM dry cleaning system are not limited to maintaining a client database. You use the tools of this module to plan work and control its implementation: the CRM dry cleaning program displays all the planned and completed tasks in the context of each client. This will ensure that orders are delivered on time and will have a positive impact on the level of customer loyalty. The provision of services becomes more efficient, since filling out each contract takes a minimum of working time. The CRM dry cleaning program supports the automatic filling of contracts using a predefined standard template. When forming a contract for the provision of services and processing order data, you choose prices from various price lists, of which there may be an unlimited number.

A special advantage of our CRM dry cleaning system is the ability to inform customers without the use of additional applications. Your employees will be able to send SMS messages and send emails without leaving the CRM dry cleaning program. You send notifications about the readiness of the order, congratulations on the holidays, as well as inform about promotions and discounts carried out in the dry cleaning enterprise. One of the main tasks of the CRM direction is the formation of special and attractive offers to regular customers of the company in order to increase the level of customer loyalty. To accomplish this task, our software allows you to generate reports, which provide information about which of the consumers most often uses dry cleaning services. The data can be used to develop various discount systems and promotions. The well-thought-out analytical functionality of the software also contributes to the success of the CRM application: with the help of a specialized section, you conduct detailed financial analytics to identify the most profitable and popular services and determine which services need further development and promotion.

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When starting the program, you can select the language.

Who is the translator?

This allows you to meet the specifics of the current market demand and strengthen your market position. In addition, our proposed CRM system of dry cleaning management will provide complete information about the effectiveness of each marketing campaign conducted to assess the return on advertising costs. With the wide capabilities of software, you can strengthen your competitive advantages and be the first on the market! The pleasant advantages of the dry CRM cleaning program are a convenient, laconic structure and an intuitive interface, so the use of the software functions will be understandable to users with any level of computer literacy. You do not need a lot of working time to train employees to work in software, while you will always be sure of the correctness of the operations performed. Each user is assigned separate access rights appropriate for his or her position, while operators and supervisors are assigned specific privileges. In the CRM dry cleaning system, you can exercise control over all branches of a dry cleaning company, assess their workload and monitor the implementation of work plans.

You will also have access to a full-fledged database of suppliers and other counterparties to control relationships and settlements with them. Among the capabilities of the software is also inventory control, thanks to which you can ensure an uninterrupted supply of branches. You can keep records of purchases, movements and write-offs of each item of goods for their timely purchase from suppliers. To assess the availability of cleaning and detergents in warehouses, you can view the current information on the availability of residues. Systematization of warehouse activities provides each department with all the necessary means to ensure that orders are completed on time. The reporting of your company is always drawn up in a single corporate form, since you can form it on a letterhead indicating the details and logo.

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Buy a ready-made program

Also you can order custom software development

If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!

CRM for dry cleaning