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Iqembu lezinhlelo: Ukuzenzakalelayo kwebhizinisi
Izinhlelo ze-CRM
- I-copyright ivikela izindlela ezihlukile zokuzenzakalela kwebhizinisi ezisetshenziswa ezinhlelweni zethu.
I-copyright - Singabashicileli besofthiwe abaqinisekisiwe. Lokhu kuboniswa ohlelweni lokusebenza uma usebenzisa izinhlelo zethu nezinguqulo zedemo.
Umshicileli oqinisekisiwe - Sisebenza nezinhlangano emhlabeni wonke kusukela kwamabhizinisi amancane kuya kwamakhulu. Inkampani yethu ifakiwe kurejista yamazwe ngamazwe yezinkampani futhi inophawu lwe-electronic trust.
Uphawu lokuthembela
Ushintsho olusheshayo.
Yini ofuna ukuyenza manje?
Uma ufuna ukujwayelana nohlelo, indlela eshesha kakhulu ukuqala ukubuka ividiyo egcwele, bese ulanda inguqulo yedemo yamahhala bese usebenza nayo ngokwakho. Uma kunesidingo, cela isethulo kwabesekela lobuchwepheshe noma ufunde imiyalelo.
Xhumana nathi lapha
Phakathi namahora ebhizinisi ngokuvamile siphendula phakathi kweminithi elingu-1
Ungaluthenga kanjani uhlelo?
Buka isithombe-skrini sohlelo
Buka ividiyo mayelana nohlelo
Landa uhlelo ngokuqeqeshwa okusebenzisanayo
Iziqondiso ezisebenzayo zohlelo kanye nenguqulo yedemo
Qhathanisa ukucushwa kohlelo
Bala izindleko zesofthiwe
Bala izindleko zefu uma udinga iseva yefu
Ubani umthuthukisi?
Isithombe-skrini sohlelo
Isithombe-skrini isithombe sesofthiwe esebenzayo. Kusuka kuyo ungakwazi ukuqonda ngokushesha ukuthi uhlelo lwe-CRM lubukeka kanjani. Senze isixhumi esibonakalayo sewindi esisekelwa idizayini ye-UX/UI. Lokhu kusho ukuthi ukusebenzelana komsebenzisi kusekelwe eminyakeni yolwazi lomsebenzisi. Isenzo ngasinye sitholakala lapho kulunge khona kakhulu ukusenza. Ngenxa yale ndlela enekhono, ukukhiqiza kwakho kuzoba okuphezulu. Chofoza esithombeni esincane ukuze uvule isithombe-skrini ngosayizi ogcwele.
Uma uthenga isistimu ye-USU CRM ngokucushwa okungenani kokuthi "Okujwayelekile", uzoba nokukhetha kwemiklamo evela kuzifanekiso ezingaphezu kwamashumi amahlanu. Umsebenzisi ngamunye wesoftware uzoba nethuba lokukhetha ukwakheka kohlelo ukuze kuhambisane nokuthanda kwabo. Zonke izinsuku zomsebenzi kufanele zilethe injabulo!
Ukuze kuphathwe ngempumelelo amabhizinisi, kusetshenziswa izinhlelo ze-CRM. Umsebenzi oyinhloko wohlelo lwe-CRM uhloselwe inqubomgomo yokusebenza namakhasimende, ukuhlinzeka ngokubhaliswa okusheshayo kwabalingani kumajenali ahlukene, ukuhlinzeka ngokunemba nokuvuselela, ukwengeza idatha yolwazi. Kungenzeka futhi ukugcina amathebula emikhiqizweni, ukugcina amarekhodi anembayo amanani kanye nekhwalithi yombuso wangempela kanye nesidingo sokutholwa ukuze kuqinisekiswe ukusebenza kahle kwebhizinisi lonke. Uhlelo lwe-CRM luhlanganisa ukulawula izinsizakalo zenhlangano, ukuhlela imisebenzi yabasebenzi kanye nemithwalo yemfanelo yomsebenzi, ukuklama amashejuli omsebenzi kanye nokusabalalisa izicelo phakathi kwabasebenzi, ukufaka imisebenzi ehleliwe kumhleli, ukuthola imibiko mayelana nesikhathi nesimo sokuqaliswa kwemigomo. Lapho ulawula ukuthengiswa kwemikhiqizo, kucatshangelwa zonke izici, kufaka phakathi izingozi nezindleko, ukuhlaziya ukulawulwa kokuthengiselana, kusukela esiphethweni sesivumelwano kuya ekulethweni kwezimpahla kumakhasimende. Izinqubo zezinhlelo ze-CRM zibandakanya ukuphatha imisebenzi namakhasimende angaba khona ukuze ahehe abasebenzisi abaningi ngokuzenzakalelayo ukukhiqizwa kwemibiko nokuhlaziywa kwemibiko ehlukahlukene. Ukukhiqiza ngokuzenzakalelayo amadokhumenti, ukubika, kusiza ekungephulini izimfuneko ezimisiwe kanye nezinsuku zokugcina zokuhambisa imibiko, kokubili kuziphathimandla zentela, abalingani, kanye nomphathi. Uhlelo luhlinzeka ngokulungiswa kwe-CRM, lunikeza ikhono lokufaka ulwazi ngokuzenzakalelayo ngokugcwalisa imibhalo, imibiko kanye namajenali. Ukubala kwenziwa ungaxhunyiwe ku-inthanethi, kusetshenziswa ulwazi olusohlwini lwamanani, kusetshenziswa noma iyiphi imali yangaphandle lapho ukhokha. Lapho kwenziwa amadokhumenti, izifanekiso zemibhalo zingasetshenziswa, kusetshenziswa noma yimaphi amafomethi e-MS Office emsebenzini.
Uhlelo lwe-CRM luhlinzekela ukugcinwa kwesistimu yokuphatha yesikhathi esisodwa kubo bonke abasebenzi bebhizinisi, ukunikeza ukufinyelela komuntu siqu ngokungena ngemvume nephasiwedi, amalungelo anqunyelwe kanye namathuba okusebenza. Futhi, uhlelo lusekela imiyalezo eminingi noma yomuntu siqu, luhlinzeka ngokuhlaziywa okuhlukaniswe ngemibandela yezindleko, ukuphatha amashejuli omsebenzi wabasebenzi.
Ungenza ngendlela oyifisayo izici ezifanele nokusebenza kohlelo ngokwakho usebenzisa amamojula anikeziwe, izifanekiso, izilungiselelo namathuluzi. Ukuze ideskithophu, isebenze ngaphansi kwezimo ezinethezekile, abathuthukisi benze izingqikithi. Ukuze kuhlangatshezwane nezindawo eziningi futhi kusingathwe amakhasimende akwamanye amazwe, kusetshenziswa izinhlobo ezahlukene zezilimi zomhlaba. Umsizi we-elekthronikhi, unikeza usizo oluqhubekayo, ukuzenzekelayo komsebenzi.
Uhlelo lwe-multi-tasking oluhlinzeka hhayi kuphela ngomsebenzi namakhasimende, kodwa futhi luhlinzeka ngokulawula njalo kwabangaphansi, ukuhlinzeka ngokuphatha ngezinto zevidiyo ezivela kumakhamera okuphepha atholwe ngesikhathi sangempela. Ukufunda nokulawula kude kuyenzeka uma usebenzisana namadivayisi eselula.
Ochwepheshe bethu bazocubungula umsebenzi webhizinisi lakho, bacabangele konke ubuqili kanye nesidingo sohlelo, banikeze iphakethe elidingekayo lamathuluzi namakhono, amamojula namathuluzi. Uma kunesidingo, ngokwesicelo, amamojula angathuthukiswa ngokwakho. Futhi, ungakwazi ukuhlola ukusebenza kohlelo, ngokusebenzisa inguqulo yokuhlola etholakala kumodi yamahhala.
Uhlelo lwe-CRM yendawo yonke oluvela enkampanini ye-USU, olwakhiwe ngochwepheshe abaqeqeshwe kakhulu, ukuze basebenze, besezingeni eliphezulu, imisebenzi ephumelelayo, nokwenza kahle izinsiza zokusebenza.
Lapho kusetshenziswa uhlelo lwe-CRM oluzenzakalelayo, izifanekiso namasampula emibhalo angasetshenziswa, ukugcwalisa ngokushesha nokulondoloza, ngendlela efanele.
Ukujwayelekile kwesipele, kunikeza ukulondolozwa okuzenzakalelayo kokuhamba komsebenzi kuseva.
Ubani umthuthukisi?
Akulov Nikolay
Uchwepheshe kanye nomklami omkhulu obambe iqhaza ekwakhiweni nasekuthuthukisweni kwale software.
2025-02-22
Ividiyo yezinhlelo ze-cRM
Le vidiyo ingesiNgisi. Kodwa ungazama ukuvula imibhalo engezansi ngolimi lwakho lwendabuko.
Uma usebenzisa uhlelo lwe-CRM, abasebenzisi nganoma yisiphi isikhathi bangathola izinto ezidingekayo ezigcinwe kusizinda solwazi esisodwa.
Ukuphathwa kokusesha ngokomongo ohlelweni lwe-CRM, ukuhlinzekwa ngokushesha kwedatha edingekayo kuqinisekiswa.
Isixhumi esibonakalayo se-CRM esingasindi futhi esinemisebenzi eminingi, enziwa ngezifiso kuwo wonke umuntu, sihlinzeka ngemisebenzi ehlukahlukene yomsebenzi.
Abasebenzi, ngokomuntu ngamunye, bangakhetha izifanekiso ezidingekayo, imibhalo yesampula, bazenzele ngokwabo noma bawafake ku-inthanethi.
Ukuvimba idatha lapho omunye umsebenzi esebenza nale phakheji yamadokhumenti.
Ukungena kunikezwa kuphela amalungelo okusebenzisa komuntu siqu.
Ukuqashelwa kobunikazi obuzenzakalelayo, ukukhiya nokuvikela idatha yomuntu siqu.
Ukuhlukaniswa kwamalungelo okusetshenziswa kwenziwa ngesisekelo sesikhundla esiphethwe.
Landa inguqulo yedemo
Lapho uqala uhlelo, ungakhetha ulimi.
Ungalanda inguqulo yedemo mahhala. Futhi usebenze ohlelweni amasonto amabili. Olunye ulwazi seluvele lufakiwe lapho ukuze lucaciselwe.
Ubani umhumushi?
Incwadi yeziqondiso
Ukuze usebenze nabo bonke abasebenzi ngemodi eyodwa, kusetshenziswa uhlelo lwe-CRM olunabasebenzisi abaningi.
Ukuhlanganiswa kweminyango namagatsha, ukuze kusetshenziswe izimali kanye nokulawulwa kwe-CRM.
Ukufakwa kwedatha okuzenzakalelayo, kuthuthukisa isikhathi sokusebenza sabasebenzi.
Ukudalwa kwanoma yikuphi ukubika kanye nemibhalo.
Lapho usebenza ne-CRM, noma yimaphi amafomethi (i-MS Word ne-Excel) asetshenziswa.
Uhlelo lokukhokha luhlinzekela ukukhokhelwa nganoma iyiphi imali yangaphandle.
Lapho usebenza namakhasimende, zonke izinqubo zilawulwa, zibika kumajenali we-elekthronikhi.
Ukusetshenziswa kwamathuba engqikithi yokusesha ku-inthanethi kuthuthukisa isikhathi sokusebenza sabasebenzi.
Oda izinhlelo ze-cRM
Ukuthenga uhlelo, vele usishayele noma usibhalele. Ochwepheshe bethu bazovumelana nawe ekucushweni kwesofthiwe efanele, balungise inkontileka kanye ne-invoyisi ukuze ukhokhe.
Ungaluthenga kanjani uhlelo?
Thumela imininingwane yenkontileka
Senza isivumelwano neklayenti ngalinye. Inkontileka iyisiqinisekiso sakho sokuthi uzothola lokho kanye okudingayo. Ngakho-ke, okokuqala udinga ukusithumelela imininingwane yebhizinisi elisemthethweni noma umuntu. Lokhu ngokuvamile akuthathi imizuzu engaphezu kwemi-5
Yenza inkokhelo kusengaphambili
Ngemva kokukuthumelela amakhophi askeniwe enkontileka kanye ne-invoyisi ukuze ukhokhe, kudingeka ukukhokha kusengaphambili. Sicela uqaphele ukuthi ngaphambi kokufaka uhlelo lwe-CRM, kwanele ukukhokha inani eliphelele, kodwa ingxenye kuphela. Izindlela zokukhokha ezahlukahlukene ziyasekelwa. Cishe imizuzu engu-15
Uhlelo luzofakwa
Ngemva kwalokhu, usuku oluthile lokufakwa kanye nesikhathi kuzovunyelwana ngakho nawe. Lokhu kuvame ukwenzeka ngosuku olufanayo noma ngakusasa ngemva kokuqedwa kwamaphepha. Ngokushesha ngemva kokufaka uhlelo lwe-CRM, ungacela ukuqeqeshwa komsebenzi wakho. Uma uhlelo luthengelwa umsebenzisi ongu-1, ngeke kuthathe isikhathi esingaphezu kwehora elingu-1
Jabulela umphumela
Jabulela umphumela ngokungapheli :) Okujabulisa kakhulu akuyona nje ikhwalithi isofthiwe eye yathuthukiswa ngayo ukuze isebenze ngokuzenzakalelayo umsebenzi wansuku zonke, kodwa futhi nokuntuleka kokuncika ngendlela yemali yokubhalisa yanyanga zonke. Phela, uzokhokha kanye kuphela ngohlelo.
Thenga uhlelo eselenziwe ngomumo
Futhi unga-oda ukuthuthukiswa kwesoftware yangokwezifiso
Uma unezidingo ezikhethekile zesofthiwe, oda ukuthuthukiswa ngokwezifiso. Khona-ke ngeke kudingeke uvumelane nohlelo, kodwa uhlelo luzolungiselelwa izinqubo zebhizinisi lakho!
Izinhlelo ze-CRM
Uma ihlanganiswe namakhamera evidiyo, umphathi uzokwazi ukuba nokulawula okugcwele kwevidiyo phezu kwemicimbi eyenzeka ebhizinisini.
Ukudalwa nokuphathwa kwesizindalwazi esivamile sozakwethu, kuqinisekisa ukunemba kwedatha yokuxhumana ku-CRM.
Ukufinyelela okukude kuhlelo lwe-CRM, olwenziwa ngenethiwekhi yendawo noma uxhumano lwe-inthanethi, ukuze kusetshenziswe imisebenzi egcwele namakhasimende.
Ungabona imiphumela emihle nesebenzayo ezinsukwini ezimbalwa.
Kungenzeka ukuthumela i-SMS, i-MMS, i-imeyili kanye nemiyalezo ye-Viber, ngokunamathiselwe kwezinto zokwakha kanye nemibhalo.
Ukuthumela i-imeyili kungaba okukodwa kubo bonke abasebenzisi noma kukhethwe, kusetshenziswa okokuhlunga.
Ku-glider, idatha egcwele yemisebenzi ehleliwe ingashayelwa ngaphakathi.
Ukwenza kahle nokufunda ukusebenza ohlelweni lwe-CRM ngeke kuthathe isikhathi esiningi, uma kubhekwa ukutholakala komsebenzi ngamunye.
Faka inguqulo yedemo, etholakala kuwebhusayithi yethu, ngemodi yamahhala.