Operating system: Windows, Android, macOS
Group of programs: Business automation
Accounting of calls to clients
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If you want to get acquainted with the program, the fastest way is to first watch the full video, and then download the free demo version and work with it yourself. If necessary, request a presentation from technical support or read the instructions.
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How to buy the program?
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Who is the developer?
Program screenshot
A screenshot is a photo of the software running. From it you can immediately understand what a CRM system looks like. We have implemented a window interface with support for UX/UI design. This means that the user interface is based on years of user experience. Each action is located exactly where it is most convenient to perform it. Thanks to such a competent approach, your work productivity will be maximum. Click on the small image to open the screenshot in full size.
If you buy a USU CRM system with a configuration of at least “Standard”, you will have a choice of designs from more than fifty templates. Each user of the software will have the opportunity to choose the design of the program to suit their taste. Every day of work should bring joy!
Working with clients is one of the most important areas of activity for any organization. The prosperity of the company will depend on their number. Most companies do their best to get ahead of the competition and offer the consumer what the enemy cannot offer.
It is the struggle for the market for products, services or goods and the methods of this struggle that often determine the success and stability of a company in the market. Call accounting is becoming more and more necessary.
Telephony and call accounting are a great help in working with consumers. Telephony shortens distances and allows you to communicate with a person located anywhere in the world.
However, manual calls to all contractors who need to send the necessary information can often take a lot of time for the organization's employees. In addition, it is almost impossible to keep a high-quality record of calls manually.
To save your time, our company has created a unique product - a program that allows you to keep track of calls to customers and to control the quality of services, the Universal Accounting System (USU), which allows you to forget about the distance and will not allow you to miss any of them. With its help, the automation of calls to customers and quality control of services will become a reality, and employees will have time to solve other problems, and the manager will not have questions like "Why don't customers who have contacted us call?" or "How can you control the quality of the employee's work by making a call to the client?"
Due to its many advantages, the software for automation and quality control of USU services has begun to be applied in many cities of Kazakhstan, CIS countries and beyond.
On our website you can find a convenient demo version of the program for automation and quality control of services, after downloading which you will clearly see most of the capabilities of the USU.
Accounting for PBX allows you to determine with which cities and countries the company's employees communicate.
Communication with a mini automatic telephone exchange allows you to reduce communication costs and control the quality of communications.
The program for accounting calls can keep a record of incoming and outgoing calls.
The billing program can generate reporting information for a period or according to other criteria.
Who is the developer?
Akulov Nikolay
Expert and chief programmer who participated in the design and development of this software.
2024-11-22
Video of accounting of calls to clients
On the site there is an opportunity to download a program for calls and a presentation to it.
In the program, communication with the PBX is made not only with physical series, but also with virtual ones.
Call tracking software can provide analytics for incoming and outgoing calls.
The program for calls is able to make calls from the system and store information about them.
The program of incoming calls can identify the client from the database by the number who contacted you.
Incoming calls are recorded automatically in the Universal Accounting System.
The program for calls from a computer allows you to analyze calls by time, duration and other parameters.
The call accounting program can be customized according to the specifics of the company.
The program for calls from computer to phone will make it easier and faster to work with clients.
The program for calls and sms has the ability to send messages via sms center.
The phone call program contains information about clients and work on them.
Download demo version
When starting the program, you can select the language.
You can download the demo version for free. And work in the program for two weeks. Some information has already been included there for clarity.
Who is the translator?
Khoilo Roman
Chief programmer who took part in the translation of this software into different languages.
Instruction manual
Calls through the program can be made by pressing one button.
Call accounting makes the work of managers easier.
Calls from the program are made faster than manual calls, which saves time for other calls.
The PBX software generates reminders for employees who have tasks to complete.
A simple interface makes the automation program for accounting calls to customers and monitoring the quality of USU services available for any person to master.
Despite the simplicity of the system for automating customer calls and controlling the quality of the USU, it is distinguished by its reliability, which allows you to save all your information in any circumstances.
The program for automating the accounting of calls to customers and monitoring the quality of USU services has an affordable cost, and besides, it does not imply a subscription fee.
Automation program Universal Accounting System allows you to save all your information from unwanted access using a password and role. The latter allows you to control the access rights of employees.
We provide 2 hours of free technical support as a gift for each license of the system for accounting calls to customers and monitoring the quality of USU services.
Technical support of the software for accounting of calls to USU clients is provided by our team of qualified programmers.
The system for automating the accounting of calls to customers and quality control of the USU will allow you to maintain a convenient customer base with comprehensive information about it. Including all his phone numbers.
Order an accounting of calls to clients
To buy the program, just call or write to us. Our specialists will agree with you on the appropriate software configuration, prepare a contract and an invoice for payment.
How to buy the program?
Send details for the contract
We enter into an agreement with each client. The contract is your guarantee that you will receive exactly what you require. Therefore, first you need to send us the details of a legal entity or individual. This usually takes no more than 5 minutes
Make an advance payment
After sending you scanned copies of the contract and invoice for payment, an advance payment is required. Please note that before installing the CRM system, it is enough to pay not the full amount, but only a part. Various payment methods are supported. Approximately 15 minutes
The program will be installed
After this, a specific installation date and time will be agreed upon with you. This usually happens on the same or the next day after the paperwork is completed. Immediately after installing the CRM system, you can ask for training for your employee. If the program is purchased for 1 user, it will take no more than 1 hour
Enjoy the result
Enjoy the result endlessly :) What is especially pleasing is not only the quality with which the software has been developed to automate everyday work, but also the lack of dependency in the form of a monthly subscription fee. After all, you will only pay once for the program.
Buy a ready-made program
Also you can order custom software development
If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!
Accounting of calls to clients
Each counterparty can be assigned a status in the customer call accounting and service quality control program. For example, depending on its reliability.
You can attach a photo of the counterparty to the card of the counterparty in the program for recording calls to customers and monitoring the quality of service.
With the help of pop-up windows in the program for accounting for calls to customers and monitoring the quality of services, you can receive information about any incoming call: the name of the counterparty, his phone number, status (potential client or current, whether this counterparty has a discount, etc.).
Thanks to the call accounting system, you can always refer to the counterparty by name when an incoming call is received, which will undoubtedly put him in your favor.
In a pop-up window, the call accounting program will show the status of the counterparty's debt.
The name of the manager who worked with him will be indicated in the outgoing window of the call accounting system.
The pop-up system in the call accounting software will allow all employees of your enterprise to send notifications and reminders to each other, as well as monitor the execution of orders.
If the current counterparty calls from a new number, then it can be copied to the accounting system automatically. If it is new, then enter its data into the database.
The system of accounting for calls to customers and control of the quality of services allows you to call any counterparty directly from the base to mobile and landline phones.
In the "Call history" menu section of the program for customer call accounting and service quality control, you can see absolutely all information about incoming calls in order to call back the consumer of services or products if during the call you could not answer him. This will allow you not to miss out on an important potential partner.
The program for accounting of calls to customers and their quality control allows, if necessary, to send partners individual or group distribution of voice messages (from a pre-recorded file).
After the call, you can send a notification to consumers to record calls and control their quality, so that they indicate the degree of their satisfaction by giving the employee a rating.
In the "Management" module, the director will be able to see all the statistics of work with clients and the effectiveness of using the call recording and quality control program. The most promising of them, as well as the most diligent employees, on whose account there are more potential customers who have become active.