Operating system: Windows, Android, macOS
Group of programs: Business automation
Work with complaints and suggestions
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If you want to get acquainted with the program, the fastest way is to first watch the full video, and then download the free demo version and work with it yourself. If necessary, request a presentation from technical support or read the instructions.
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A screenshot is a photo of the software running. From it you can immediately understand what a CRM system looks like. We have implemented a window interface with support for UX/UI design. This means that the user interface is based on years of user experience. Each action is located exactly where it is most convenient to perform it. Thanks to such a competent approach, your work productivity will be maximum. Click on the small image to open the screenshot in full size.
If you buy a USU CRM system with a configuration of at least “Standard”, you will have a choice of designs from more than fifty templates. Each user of the software will have the opportunity to choose the design of the program to suit their taste. Every day of work should bring joy!
Working with complaints and suggestions of customers at any company has to be a developed automated process that is performed by a specialized computer application designed to improve the quality of customer service, and increases the degree of productivity of interaction with customers, and also optimize accounting for the receipt of visitors and orders. Thanks to the work with complaints and suggestions, you’ll be able to quickly control the timing of clients' requests, whether it be complaints, work with applications, and any other suggestions of visitors.
In the application, with the help of which the work with the book of complaints and suggestions is carried out, all information on complaints and suggestions of customers is recorded, which, in turn, provides full and timely control over the entire algorithm of work on requests from visitors.
Who is the developer?
Akulov Nikolay
Expert and chief programmer who participated in the design and development of this software.
2024-11-23
Video of work with complaints and suggestions
The automated program that regulates the work with complaints and suggestions is a full-fledged system for servicing and supporting customers, which implies checking all stages of cooperation with visitors.
Using a book with complaints and suggestions in your work, you’ll not only see the complete picture of the complaints of those who applied, but you’ll also be able to identify and correct mistakes made in time, as well as to conduct an analysis of the productivity of such actions in order to increase the welfare of your company. The technology of working with the book of complaints and suggestions takes into account the most frequently received complaints and also provides an opportunity to develop a system of appropriate measures when making operational decisions in the process of their consideration.
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When starting the program, you can select the language.
You can download the demo version for free. And work in the program for two weeks. Some information has already been included there for clarity.
Who is the translator?
Khoilo Roman
Chief programmer who took part in the translation of this software into different languages.
By using in your company a software application related to working with the book of complaints and suggestions, you thereby protect the rights of your customers, helping them understand the terms of cooperation with you, the necessary actions in cases of unethical behavior on the part of company employees and other emerging problems.
The software provides you not only with a mechanism for working with appeals set out in the book of complaints, but also preliminary answers to customer questions so that they do not subsequently turn into a problem. In order to prevent the emergence of dissatisfaction from consumers, the program provides you with the opportunity to bring to buyers only complete and reliable information about the products that they will use so that they can be sure of their usefulness and safety. The software application helps you convince customers of their right as consumers to ask the questions that have arisen, to be heard, and, without fail, to bring to their attention all clarifications on all existing misunderstandings and controversial issues.
Order a work with complaints and suggestions
To buy the program, just call or write to us. Our specialists will agree with you on the appropriate software configuration, prepare a contract and an invoice for payment.
How to buy the program?
Send details for the contract
We enter into an agreement with each client. The contract is your guarantee that you will receive exactly what you require. Therefore, first you need to send us the details of a legal entity or individual. This usually takes no more than 5 minutes
Make an advance payment
After sending you scanned copies of the contract and invoice for payment, an advance payment is required. Please note that before installing the CRM system, it is enough to pay not the full amount, but only a part. Various payment methods are supported. Approximately 15 minutes
The program will be installed
After this, a specific installation date and time will be agreed upon with you. This usually happens on the same or the next day after the paperwork is completed. Immediately after installing the CRM system, you can ask for training for your employee. If the program is purchased for 1 user, it will take no more than 1 hour
Enjoy the result
Enjoy the result endlessly :) What is especially pleasing is not only the quality with which the software has been developed to automate everyday work, but also the lack of dependency in the form of a monthly subscription fee. After all, you will only pay once for the program.
Buy a ready-made program
Also you can order custom software development
If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!
Work with complaints and suggestions
The automated system will assist in the development of a mechanism for working with the book of complaints and suggestions in order to increase the level of customer loyalty and prevent the creation of a bad reputation for your organization due to customer dissatisfaction. Computer support not only helps in developing a long-term plan for the resources required for the handling mechanism but also indicates the necessary improvements to implement it. The developed program allows you to revise the professional training of your employees and their interaction with consumers, as well as indicate the technical capabilities when using data on requests, in order to increase the level of professionalism and competence of your company when accepting orders for goods and services. Let’s see what other features our program provides.
Maintaining a database, history of calls, and cooperation with clients. Automated control over the timing of consideration and execution of work related to the processing of the book of complaints and suggestions of visitors. Providing developers with a trial version of the program for working with the book of customer complaints. An ability to work on archiving all data in the database and integrating them into other electronic formats. The ability to differentiate between company employees the right to access the database and edit it. Automatic work recording of the number of reviewed complaints and suggestions for each employee of the company. Highlighting the book of hits with a color gamut and managing any user requests. The program provides a whole range of management reports on the analysis of the company's activities.
Flexible system of settings and changing the configuration of the system according to the needs of consumers. Automated handling of applications with full control and management over the entire process of their consideration. Ensuring a high degree of program security due to complex password and system coding. Ability to work with automated sorting of requests according to various approved criteria. Automatic selection and determination of all stages for working out the book of complaints and suggestions. Search and filtering functions for any amount of information data. Work on the preparation of analytical reports based on the data collected in the system on customer requests. Automated control of the terms included in the program and allocated to work with appeals. Automatic identification of the employee responsible for full-fledged processing of controversial issues according to the client's complaints book. Identification by the work program of the employees of the organization with the highest labor productivity in the consideration of applications for their reward. Development and implementation of a loyalty system in the program, which helps to attract visitors and improve the activities of the organization. Providing developers with the ability to make changes and additions to the application at the request of the purchasers of the program, and many other features waiting for you in the USU Software!