Organization of the information service work

Video of organization of the information service work

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The organization of the information system at the enterprise is extremely important for any company, be it a trading company or, an agency, or a company operating in the service sector. For any organization, communications and consulting clients are important, and the kind of attitude a potential consumer will face, what volume and quality of reference advice he will receive, will largely depend on whether he makes an order in this company or goes in search of a more reliable company.The help desk is provided with information. If the employees of the department have access to the operational flow of information, if they have all the reference information, then they’ll be able to advise the client accurately and quickly. There is nothing sadder than a consumer's call to an organization, whose help desk employee babbles in embarrassment that they will clarify the cost, find out if the product is in stock, and will certainly call you back.A service that is ready to immediately give answers to all customer questions, including the characteristics of the product they are looking for, is the dream of every organization. How to organize the work according to this principle? The service must be able to handle customer requests through multiple channels. It is convenient for some to make a request to the organization by phone, while for others it is more pleasant to receive reference information on the Internet. It is worth taking care of the possibility of working with the maximum number of information channels, so as not to lose or miss a single call.Modern services automate the answers to common requests, for this you can set up an auto-informer, leaving operator services for those customers whose question differs from the typical one. This allows the organization to significantly save money, not expand the staff of the help desk, and not incur the associated costs.Employees should have at hand all the necessary background information — about the working hours, about goods, services, prices, discounts, methods of payment, product availability, delivery times, and even about what the characteristics of the goods are. It is not necessary to force the service to memorize all this by heart. They should be helped by instant search of the necessary data by reference query in the databases of the organization. And for this, the company must automate its business processes, implement a program capable of maintaining operational records, and providing data on any groups of requests — for a product, for a group of similar goods, for cost, time, availability, or absence in stock and other issues.With the use of the software, it’ll be easy to integrate with modern communications so that the organization can make the most of all communication opportunities. The software helps to control the work of each department, including the help desk service. The program guarantees quick access to any information — promotions, prices, discounts, special conditions. A client should be able to sign up for a personal visit to the organization, as well as place an order directly by phone or via the Internet.If the questions are extremely complex, requiring an individual solution, the organization should be able to quickly raise the history of this client's calls, the description of work with him, and already at the level of the operator of the reference customer will be able to receive qualified answers. If the service works in this way, it’ll have the best effect on the image of the organization and even positively affect the growth of sales.One of the best programs for reference services was developed by USU Software. With its help, any organization can easily create its own referral department without spending money on outsourcing referral fees. The work of the consulting service will be based on continuous online access to current information. USU Software comprehensively optimizes the activities of the organization, covering all areas of its work with accounting and control. Data from the client department, from the accounting department, the marketing department, from the warehouses, will flow in real-time into a common space, which can be accessed by a specialist in the help desk. A big plus is the high performance of the USU Software, thanks to which the necessary information from the organization's databases can be obtained literally in seconds, without making the person who contacted the help desk languish while waiting in the line, listening to monotonous melodies.USU Software registers each request, carries out work on the analysis of the subject of the appeals, according to the most common reference queries. With the help of the system, the preparation of documents and reports is automated, which increases the speed of work of the organization's personnel. With the help of software, fast work with large amounts of information is possible. You can integrate the software with the website, record and save audio recordings of calls to the organization's advisory service.The system is an indispensable assistant for a variety of specialists — in the warehouse and in the supply department, in logistics and marketing, in the client department of the organization, in production. USU Software provides tools useful for the work of each specialist. This is called general optimization, the benefits of which even skeptical leaders usually feel in the shortest possible time.The system has a powerful analytical potential that will be useful to the organization, planning tools, monitoring the implementation of the planned. Thanks to this, the work is more efficient, the level of costs will be reduced. USU Software imposes an easy interface to make it easy for each employee of the organization to start working in the system, even without a rich user experience.The developers provide an opportunity to receive a remote presentation, download a free demo version, which will help an organization evaluate the capabilities of the software personally. Working in the licensed version does not require a monthly fee, which, alas, most programs for business optimization cannot boast of.The program consolidates various departments, branches, and divisions of the organization into one information network, in which consultants can easily find information both for a specific store and for all branches in a region, city, country. In their work, help specialists should be able to use the ability to access any information groups by the quick contextual query. The service provides accurate and correct advice on the assortment, availability, timing and payment, conditions, promotions. If the client's question requires a professional answer, the specialists of the advisory department of the organization can easily connect him with a specialized specialist or contact him themselves using a software dialog box for quick communication. The integration of the software with the company's website assists to cover the maximum number of customers. It’ll become easy and accessible to work with reference calls and applications on the Internet, as well as in a multichannel mode by phone.Service employees easily answer complex technical questions, since all this information should be entered into software directories, and a card with technical characteristics will be available for each product.The system forms a detailed database of the organization's clients. It’ll also include those who asked for advice. Analysis of the history of communication and transactions with each customer assists the company find the right individual approach to each, build work with a focus on the needs and interests of customers. Setting up tasks with notification won’t allow you to forget about any important task, reference consulting, providing an invoice to a client, about a personal meeting, and other assignments.Each service of the company receives only that amount of information from the system, which is due to it. This distinction protects trade secrets and the personal data of customers from leakage and misuse.USU Software development team implements fully electronic document management, which aids to save a lot of time on routine, and also makes work with clients more efficient and error-free. The company should be able to carry out reference mailings, informational and advertising notifications directly from the accounting program, sending notifications to customers via SMS, automatic voice notifications, as well as letters by e-mail. The activities of all services of the organization and each employee, in particular, will be available for detailed analysis by the head. This program will collect statistics on the activities of each, show the best, and automatically calculate the payment for the work performed. Using the built-in scheduler, it’ll be easy to distribute tasks and goals, regulate the issues of effective use of working time. Programmatic control will be established in the warehouse and in the organization's finances. The manager should receive detailed reports on cash receipts, expenses, debts, stocks, and the help desk will be able to quickly see the availability of goods and current price lists. The manager receives automatic up-to-date reports both for individual services and for the work and indicators of the entire company. An organization should be able to carry out work on the reference information of regular customers additionally using specially developed mobile applications.