Rating: 4.9. Number of organizations: 500

Countries: All
Operating system: Windows, Android, macOS
Group of programs: Business automation

Software USU

CRM for tariffs

Quick transition.
What do you want to do now?

If you want to get acquainted with the program, the fastest way is to first watch the full video, and then download the free demo version and work with it yourself. If necessary, request a presentation from technical support or read the instructions.

• 
  Contact us here
  During business hours we usually respond within 1 minute
• 
  How to buy the program?
• 
  View a screenshot of the program
• 
  Watch a video about the program
• 
  Download the program with interactive training
• 
  Interactive instructions for the program and for the demo version
• 
  Compare configurations of the program
• 
  Calculate the cost of software
• 
  Calculate the cost of the cloud if you need a cloud server
• 
  Who is the developer?

Program screenshot

A screenshot is a photo of the software running. From it you can immediately understand what a CRM system looks like. We have implemented a window interface with support for UX/UI design. This means that the user interface is based on years of user experience. Each action is located exactly where it is most convenient to perform it. Thanks to such a competent approach, your work productivity will be maximum. Click on the small image to open the screenshot in full size.

If you buy a USU CRM system with a configuration of at least “Standard”, you will have a choice of designs from more than fifty templates. Each user of the software will have the opportunity to choose the design of the program to suit their taste. Every day of work should bring joy!

The modern housing sector is moving away from the format used in the Soviet era, becoming a full-fledged operator for the provision of services with quality control, acceptance of payments and the establishment of a fixed amount for a certain amount of resource consumed, while the volume of work is growing and it is becoming more and more difficult to do without CRM for tariffs. Errors in receipts as a result of the influence of the human factor, the banal inattention of employees, untimely recalculations and the lack of prompt response to incoming complaints lead to an increase in the level of dissatisfaction among residents. Also, many subscribers do not agree with the billed tariffs and the validity of their calculations, which can lead to a refusal to service the management company. Those firms that seek to stay on the housing and communal services market and gain the trust of a larger number of subscribers seek to systematize some operations, level existing problems. The option of using CRM technologies for housing and communal services becomes the best solution for many, as it allows you to automate the provision of services, payments and communications with consumers. This software platform makes it possible to work with the client base within the framework of a common information zone, where access is regulated depending on the duties performed. All process participants, including operators and foremen, will be able to perform tasks based on up-to-date information on applications and complaints. The CRM format software is able to organize effective and efficient collection of information, its processing and competent storage according to the base catalogs, creating an electronic card index for subscribers, keeping all the history of payments, delays, changes. The capabilities of specialized software will be very useful both for a single payment collection center and for enterprises that provide separate resources, such as water supply, gas, or maintenance of elevator property in apartment buildings. When choosing a suitable accounting system, one should pay attention to the possibility of restructuring the interface to the nuances of the activities being implemented, since each utility sector has certain features of doing business.

Who is the developer?

Orientation to subscribers is becoming the main direction of those management companies that seek to maintain high competitive advantages and are aimed at expanding the client base. The presence of a specialized platform will make it possible to systematize incoming information, determine the rules for the actions of all specialists, the feedback period when receiving applications. The CRM format also contributes to a rational calculation of tariffs, since you can set up formulas of varying complexity, reflect the smallest nuances of pricing, so that consumers do not have questions about price changes in receipts. With the help of an electronic assistant, specialists will be able to rationally interact with contractors, conduct analytics and evaluate the real possibilities of the company in terms of renovation. Finding a professional application for housing and communal services is not easy, as they often have a narrow specialization, for example, in calculations or maintaining electronic databases. We propose not to exchange for many different programs, but to use the "Universal Accounting System", which will provide an integrated approach to the automation of managing organizations. The configuration is based on a unique, flexible interface that allows you to change its content based on customer requests, reflecting actual needs. Our specialists will study the nuances of the business in detail in order to ultimately offer an application that satisfies in all respects. Prepared software can be implemented with the personal presence of developers or in a remote format using an Internet connection. Remarkably, employees do not need to undergo lengthy training to start using the software. From the very beginning, the system was aimed at understanding users of any level of training, therefore a short training course lasting several hours is enough to move on to practical familiarization and transfer of working documentation. Through the use of CRM mechanisms, the interaction between the staff will reach a new, efficient level, data exchange can be carried out using the internal communication module.

Download demo version

When starting the program, you can select the language.

You can download the demo version for free. And work in the program for two weeks. Some information has already been included there for clarity.

Who is the translator?

At the heart of the basic functionality of the CRM platform for the utility tariff, certain options are included that will simplify the receipt of complaints and applications by means of their registration when calling, or through the electronic cabinet of the official website. The control algorithms configured in the database will help in the performance of repair, maintenance work, with monitoring the response time and following plans and schedules. For new tariffs or other news, the mailing option will help, both in the form of emails, and via SMS or viber. The operator will be able to select a specific category of subscribers or perform mass mailing, which will speed up notification. Upon completion of the application, a separate report is generated, an entry is made in the journal, only now these procedures will take much less time for employees, since the templates are already partially filled out. The system is able to automatically distribute applications among the masters, taking into account the direction of activity, the current workload and the already built route. In the personal accounts of specialists, you can organize calendar maintenance by adding tasks there and determining the deadlines for their completion, simplifying management for management, team leaders. The possibilities of software configuration and CRM mechanisms also extend to payroll, depending on the applied payment schemes and hours worked. The regulation of tariffs for the services provided will take place within the framework of the current regulations and contracts concluded with consumers, but if it is necessary to make changes to interest rates or other parameters of the formulas, then users with certain rights will cope with this, without the need to contact the developers. The USU program will take care of the workflow, using prepared samples, which means eliminating errors or lack of up-to-date information. For any operations, departments, directions, you can create a report, with subsequent analyzes of the obtained indicators, comparison with previous periods. Comprehensive control over the activities of the management company and partial automation of processes will help increase subscriber confidence and maintain high competitive positions.

Order a cRM for tariffs

Buy a ready-made program

Also you can order custom software development

If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!

CRM for tariffs