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Ukubalwa kwamakholi wekhasimende

Lezi zici kufanele zi-odwe ngokwehlukana.

Ukubalwa kwezimali kwezingcingo eziya noma ezibuya kumakhasimende

Ngaphezu kokubuka umlando wamakholi wefoni wosuku oluthile , ungabona futhi zonke izingcingo ezingenayo zeklayenti ngalinye. Noma zonke izingcingo eziphumayo eziya kunoma yiliphi iklayenti. Lokhu kubizwa ngokuthi ' i-customer call accounting '. Izingcingo zekhasimende zirekhodwa kumojula ethi ' Abathengi '.

Okulandelayo, khetha iklayenti olifunayo kusuka phezulu. Lokhu kuvamise ukwenziwa kusetshenziswa Ifomu Lokusesha Idatha noma Ukuhlunga Kwedatha .

Phansi kuzoba nethebhu ' Izingcingo Zefoni '.

Uzokwazi ukuhlaziya izingcingo eziphumayo nezitholiwe: ngezinsuku, ngezinombolo zangaphakathi zabasebenzi, ucabangela isikhathi socingo, ubude bengxoxo, njalonjalo. Ngesikhathi esifanayo, kuzokwazi ukusebenzisa ngenkuthalo izindlela zobuchwepheshe zokusebenza ngenani elikhulu lolwazi: ukuhlunga , ukuhlunga nokuqoqa idatha .

Lokhu kuzosiza ukuthola ukuthi iklayenti lishayele ngempela yini, ukuthi liyiphendulile yini, noma isicelo salo sihlala singaphendulwanga. Futhi nokuthi singakanani isikhathi isisebenzi sakho esichithe ekufakeni isikhalazo.

Irekhoda izingxoxo namaklayenti. Ungalalela kanjani ingxoxo?

Uma ukushintshaniswa kocingo kwakho okuzenzakalelayo kusekela ukurekhodwa kwezingxoxo zocingo , khona-ke noma yiluphi ucingo lungalalelwa.

Lesi isici esiwusizo kakhulu. Isibonelo, ingasetshenziswa ukuxazulula izingxabano lapho iklayenti lithi linikezwe ucezu olulodwa lolwazi, futhi isisebenzi sakho sithi sitshelwe okuthile okuhluke ngokuphelele. Kulokhu, ukulalela ucingo olulula kuzokusiza ukuthi uthole kalula ukuthi kube nephutha likabani.

Noma usanda kwamukela isisebenzi esisha futhi ufuna ukuqinisekisa isiko lenkulumo yakhe nolwazi. Ukuhlala ulalele izingxoxo zakhe ngeke kusebenze. Kodwa ukuqala ukuqopha ngesikhathi esikahle kuwe kunoma yiziphi izingcingo zakhe - kuzosiza kakhulu ukuhlola ulwazimagama nokuphelela kokunikeza impendulo yombuzo iklayenti elinawo.

Izibalo zenkulumo

Uzothola nethuba lokuhlaziya ngokuzenzakalelayo izingxoxo zocingo phakathi kwabasebenzi namakhasimende .

Bona ngezansi ukuze uthole ezinye izihloko eziwusizo:

• Uhlelo lokuqopha izingxoxo zocingo
• Ukubalwa kwezingcingo zefoni
• Izibalo zenkulumo
• Ucingo lokufonela amakhasimende
• Hlunga ithebula
• Ekuqaleni

• Landa uhlelo ngokuqeqeshwa okusebenzisanayo