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Increasing customer loyalty

These features must be ordered separately.

Why is customer loyalty important?

The use of modern IP-telephony allows you to increase customer loyalty. Loyalty is devotion. The better you work with customers, the more loyal they will be to you. This means that they will continue to spend their money on you. That is why so many organizations are trying to provide increased customer loyalty. To do this, it is necessary to pay enough attention to this issue and use the latest information technologies.

Increasing customer loyalty

' USU ' has previously shown how customer information appears when calling .

Now we will analyze only one line from the pop-up customer card. Notice the ' Caller Name '. This line alone is already enough to significantly increase the loyalty of your customers.

How to increase customer loyalty?

Now imagine that a client is calling you. And when your call center operator answers the call, he immediately says: ' Hello, Ivan Ivanovich! '. How nice it will be for the client to hear the address to himself by name. Especially if he used your services for a long time. Let only one single time bought something insignificant. But, after he becomes pleased with simply addressing him by name, he will not even think about any of your competitors. From now on, he will buy your products and your services only from you!

Customer loyalty management

By what means is this achieved? By making your customers feel like they're special. That there are no insignificant buyers for you. What do you remember and appreciate each customer. This is called ' customer loyalty management '. Even if your organization is just starting to work, with our program you get a unique opportunity to win customer loyalty right away. And after working for a while, you can even get ahead of competitors who are not so advanced and will not use such modern technologies.

Costs to increase customer loyalty

And, it won't cost you anything! You will not involve any advertising agencies. Your call center operators will still receive the same salary. You just need to teach them how to properly address calling customers by name. That's all! High customer loyalty will be guaranteed to you.

See below for other helpful topics:

• Calling customer information
• To the begining

• Download the program with interactive training