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Amazwe: Konke
Isistimu Esebenzayo: Windows, Android, macOS
Iqembu lezinhlelo: Ukuzenzakalelayo kwebhizinisi

Isoftware USU

Ukuphathwa kwedeski losizo

Ushintsho olusheshayo.
Yini ofuna ukuyenza manje?

Uma ufuna ukujwayelana nohlelo, indlela eshesha kakhulu ukuqala ukubuka ividiyo egcwele, bese ulanda inguqulo yedemo yamahhala bese usebenza nayo ngokwakho. Uma kunesidingo, cela isethulo kwabesekela lobuchwepheshe noma ufunde imiyalelo.

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  Xhumana nathi lapha
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  Ungaluthenga kanjani uhlelo?
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  Buka isithombe-skrini sohlelo
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  Buka ividiyo mayelana nohlelo
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  Landa inguqulo yedemo
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  Qhathanisa ukucushwa kohlelo
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  Bala izindleko zesofthiwe
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  Bala izindleko zefu uma udinga iseva yefu
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  Ubani umthuthukisi?

Isithombe-skrini sohlelo

Eminyakeni yamuva, izinkampani eziholayo ze-IT zincamela ukwenza ngokuzenzakalelayo ukuphathwa kweDeski Losizo ukuze kusebenze ngokukhulu ucingo ngalunye oluya kusevisi yokusekela, ukulungiselela ngokuzenzakalelayo imibiko nokuqapha izinsiza ezibonakalayo, futhi kwakhiwe ubudlelwano besikhathi eside nobukhiqizayo namakhasimende. Izinzuzo zokulawula okuzenzakalelayo azihlali zibonakala ngokushesha. Isakhiwo Sedeski Losizo sithathwa njengeyinkimbinkimbi futhi enezigaba eziningi, lapho ukunakwa okukhethekile kukhokhwa ezindabeni zokuxhumana, ezinye izici zobuchwepheshe nezokulungisa, ngokuvamile, ukusebenza okulinganiselayo kwenkampani. Isistimu yeSofthiwe ye-USU (usu.kz) ifunde okukhethekile nobunzima besiqondiso seDeski Losizo ngokwanele ukuze kungabikho iphutha lapho kukhethwa amathuluzi ayisisekelo, amakhono okusebenza ahambisana ngokungaguquguquki nokuphatha okunengqondo nokusebenza kahle. Ukugcinwa ngakunye kuhlukile. Ukuphathwa kwedijithali kuncike ngokuphelele ekubalweni kokusebenza kwekhwalithi ephezulu, lapho abasebenzi bekwazi ukucubungula izicelo ngokushesha, benze itafula labasebenzi, basabalalise ngokuhlelekile izinga lomsebenzi futhi ngesikhathi esifanayo babhekane nezindaba zokuhlinzekwa kwempahla. Amarejista eDeski Losizo aqukethe ulwazi ngezinqubo zamanje nezingcingo, amaphakheji wemibhalo ehambisanayo, noma yiluphi uhlobo lokubika lulungiswa ngokuzenzakalelayo. Ngenxa yalokho, ukuphatha kuba nzima, lapho kungekho nesisodwa isici esingalawuleki. Umsebenzi wesakhiwo uboniswa ngokuqondile ngesikhathi sangempela, esithinta ngokungaguquki ikhwalithi yokulawula. Ungathola ngokushesha izinkinga nokungalungi, wenze izinguquko, uxazulule izinkinga zenhlangano, uxhumane nabasebenzi kanye nababhalisile besizinda samakhasimende. Ideski Losizo livumela ukushintshisana ngedatha ngokukhululekile emisebenzini yamanje, amanye amadokhumenti, nemibiko, izibalo zokuhlaziya, okuthuthukisa kakhulu ukuphathwa. Asikho isidingo sokuthatha izinyathelo ezingadingekile, ukuchitha isikhathi, ukusebenzisa eziningana ezahlukene ngezinhlelo zabo zenhloso. Ukuphathwa kokuxhumana kwamakhasimende kuwela ngaphansi kolawulo lwenkundla yeDeski Losizo lapho ungakwazi ukuxhumana ngokushesha nomuntu (noma iqembu lonke) nge-SMS, ucacise imininingwane yesicelo, ukwazisa ngezigaba zomsebenzi, ukwabelana ngolwazi lokukhangisa, njll.

Ubani umthuthukisi?

Izinkundla ze-Help Desk sezisakazeke kakhulu embonini yesimanje ye-IT. Ziyakhiqiza, ziyasebenza, zikhululekile ukuzisebenzisa, zinebanga elibucayi kakhulu lokusebenza elilawula ngokuphelele ukuphathwa kwesondlo sokusekela. Akukho isici esinganakiwe. Ngesikhathi esifanayo, izixazululo ezihluke ngokuphelele zethulwa emakethe. Kubalulekile ukwenza ukukhetha okulungile, ukutadisha ngokucophelela izinketho eziyisisekelo kanye nezengezo ezikhokhelwayo, ungayeki ukusebenza kokuhlola, ngakho-ke uhlelo luba usizo ngempela. Iplathifomu Yedeski Losizo iqapha ukuphatha kanye nokusebenza kosekelo lobuchwepheshe banesibopho sokuxhumana namakhasimende, futhi ilungiselela imibiko ngokuzenzakalelayo. Ukucushwa kuhlose ukuthuthukisa ukuphathwa nokunciphisa izindleko zansuku zonke, okuhlanganisa izinqubo zokufaka izicelo, ukubhaliswa, ukuqasha ochwepheshe bezimo ezithile zomsebenzi. Ungalungisa izikhathi zomnqamulajuqu usebenzisa isihleli esakhelwe ngaphakathi, futhi usabalalise ngokuzenzakalelayo umthwalo womsebenzi kubasebenzi. Uma izinsiza ezengeziwe zingadingeka kwezinye izinhlelo zokusebenza, abasebenzisi bazokwaziswa ngokufanele.

Landa inguqulo yedemo

Ungacabangi kakhulu ngekhompyutha. I-Help Desk interface ilula futhi iyafinyeleleka. Sincoma ukuthi ujwayelane nekhithi yamathuluzi ngokuqondile ekusebenzeni. Ukuphathwa kokuhamba komsebenzi kuthathwa njengokuphelele. Ngayinye yazo ingahlukaniswa kalula ngezigaba ukuze ilawule isigaba ngasinye, isebenzise izinsiza ngokunengqondo, futhi ingathwali abasebenzi ngokweqile. Ungahlala uthintana namakhasimende ngemojula yemiyalezo ye-SMS eyakhelwe ngaphakathi. Ilula futhi ingokoqobo. Abasebenzisi bayakwazi ukushintshanisa ngokukhululekile imibhalo nemibiko, izithombe eziyingcaca, amasampula okuhlaziya. Amamethrikhi amanje eDeski Losizo aboniswa ngokubonakalayo ukuze ukwazi ukuhlonza izinkinga ngokushesha, wenze izinguquko, futhi uzuze imiphumela yokusebenza ehleliwe. Indlela yokuphathwa kwedijithali idume ngezinga layo eliphezulu lomsebenzi wokuhlaziya, lapho, ngokuqapha, kungenzeka ukuthuthukisa ukuphatha, ukwethula izindlela ezintsha zenhlangano, nokwandisa ububanzi bezinsizakalo. Ngosizo lwemojuli yezaziso, ungagcina izandla zakho zilandelana nezenzakalo, ulandelele okufika ngesikhathi kanye nokusebenza okuhleliwe. Ungabali ngaphandle ithuba lokuhlanganisa isofthiwe namasevisi namasevisi athuthukile. Uhlelo lusetshenziswa ngempumelelo izinkampani ze-IT zamaphrofayili ahlukahlukene, izikhungo zamakhompiyutha zanamuhla, abantu ngabanye, kanye nezinhlaka zikahulumeni. Izibuyekezo zinhle ngokwedlulele. Akuzona zonke izinketho ezitholakele kunguqulo eyisisekelo yesethi ephelele. Ezinye izici ziyatholakala ngenkokhelo. Siphakamisa ukutadisha uhlu oluhambisanayo. Qala ngokuhlolwa ukuze uqiniseke ukuthi iphrojekthi isezingeni eliphezulu, linganisa okuhle nokubi, futhi uzilolonge kancane. Ukugcinwa kwesevisi yabathengi bezimpahla nezinsizakalo kuyisethi yemisebenzi yokuphatha eyenziwa umnyango wesevisi wenhlangano nomkhiqizi ukuze kuqinisekiswe ukuvikelwa okusemthethweni nokwaneliseka kwezenhlalo nezomnotho zomthengi ngenxa yokusetshenziswa kwezimpahla ezithengiwe. Njengamanje, umkhakha wezinsizakalo uthuthuka ngokushesha kunokukhiqizwa kwezinto ezibonakalayo futhi uba umkhakha omkhulu wezomnotho. Kodwa-ke, indlela izinhlaka zombuso ezibheka ngayo umkhakha wezinsiza mayelana nokuthile okuphansi ibambezela inqubekelaphambili yomphakathi. Kuyadingeka ukugxila ohlelweni olusha lwezimiso zokuphatha, kanye nokwethulwa kwesoftware yokuphatha okuzenzakalelayo yekhwalithi ephezulu.

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Ukuphathwa kwedeski losizo