Urutonde: 4.9. Umubare w'amashyirahamwe: 910

Ibihugu: Byose
Sisitemu y'imikorere: Windows, Android, macOS
Itsinda rya gahunda: Gutangiza ubucuruzi

Porogaramu USU

CRM yo gucapa amazu

Inzibacyuho yihuse.
Urashaka gukora iki ubu?

Niba ushaka kumenyera gahunda, inzira yihuse nukubanza kureba videwo yuzuye, hanyuma ugakuramo verisiyo yubuntu hanyuma ugakorana nawe wenyine. Nibiba ngombwa, saba ikiganiro giturutse kubufasha bwa tekiniki cyangwa usome amabwiriza.

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  Twandikire hano
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  Nigute wagura gahunda?
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  Reba amashusho ya porogaramu
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  Reba videwo ivuga kuri gahunda
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  Kuramo verisiyo yerekana
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  Gereranya iboneza rya porogaramu
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  Kubara ikiguzi cya software
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  Kubara ikiguzi cyigicu niba ukeneye seriveri
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  Ninde uteza imbere?

Ishusho ya porogaramu

Mu nzu zicapiro zigezweho, CRM kubicapiro ningirakamaro cyane, ituma hashyirwaho umubano utanga umusaruro nabakiriya, gukora ibikorwa byamamaza byambere, kohereza SMS, no gukora cyane kugirango uteze imbere serivisi kumasoko yandika. Amazu yo gucapa afite ibyerekezo byinshi. Intego ya sisitemu ni ukumenya ko ari ngombwa guhuza urwego rwubuyobozi, harimo guhuza abakiriya cyangwa CRM. Icyangombwa kimwe ni gahunda zabakozi, ishyirahamwe rikomeye, hamwe no kubazwa.

Kurubuga rwa sisitemu ya software ya USU, CRM kumazu yo gucapura irashobora gukururwa mumasegonda make kugirango ihindure byihuse amahame shingiro yo gucunga amazu yo gucapa no guhuza ubucuruzi, kugenzura imirimo, gutegura raporo ninyandiko zigenga. Umushinga ntabwo ufatwa nkigoye. Inzu zicapiro zizashobora gukoresha ibikoresho byibanze bya porogaramu mu rwego rwo kumenya gusa icyerekezo cya CRM, ariko no kubungabunga ububiko bwa digitale, ububiko bwamakuru, kugenzura ibyifuzo byacapwe mugihe nyacyo, no gukusanya amakuru mashya yisesengura.

Mu myitozo, amazu yo gucapa sisitemu ya CRM ihinduka nkidasimburwa mugihe abakoresha bakeneye gutegura gahunda irambuye yakazi, guhitamo ababikora, kwerekana neza amategeko agenga itegeko, hanyuma bagahita buzuza impapuro zabugenewe. Niba amashami menshi yisosiyete akora imirimo yo gucapa icyarimwe, noneho gahunda ishyiraho umuyoboro wogutumanaho hagati yabo. Iboneza bikora nkikigo kimwe cyamakuru, aho abakoresha bafite uburyo bwo gukurikirana, kuyobora, CRM, nibindi bikoresho.

Ninde uteza imbere?

CRM yo gusohora amazu ni kamwe mu turere twizewe cyane mu iterambere ry’ubucuruzi, aho buri nzu icapura izashobora kuvugana n’abakiriya bacapura, gukoresha ubutumwa bugufi, ubutumwa bugamije kuzamura ireme rya serivisi. Muri icyo gihe, sisitemu nayo ikora ibindi bikorwa: kugenzura ibyifuzo byubu, igenamigambi, gutanga raporo ihuriweho kubakiriya hamwe nisesengura kubisabwa, gusuzuma imikorere rusange yimiterere, hamwe namakuru yihariye kubakozi b'inzobere.

Ntiwibagirwe ko icapiro ryujuje ubuziranenge ahanini riterwa no gutanga neza, mugihe amazu yo gucapa agomba gutangwa bidatinze gusa nibisabwa ahubwo nibikoresho byo kubisohoza. Kubwibyo, sisitemu ifite ibikoresho byuzuye mububiko bwububiko. Binyuze muri porogaramu ya CRM, abakoresha basanzwe barashobora gukurikirana iyakirwa ryibikoresho mugihe nyacyo, bagategura kugura imodoka kubintu byabuze, gusesengura cyane ikiguzi cyibicuruzwa runaka, kumenya icyifuzo cyibicuruzwa no gusuzuma ibyifuzo.

Ntakintu gitangaje kuba benshi bahagarariye inganda zicapiro zigezweho baharanira gukoresha ibikoresho bya CRM kugirango barusheho gukorana neza nabakiriya, kugenzura ubuziranenge bwibicuruzwa byacapwe, gukora ejo hazaza, no kunoza serivisi. Abashinzwe porogaramu bagerageje kuzirikana ibintu byoroheje byo guhuza urwego rwimicungire nubuyobozi bwikigo cyandika. Porogaramu ntaho ihuriye, haba muburyo bukoreshwa muburyo bworoshye kandi bworoshye cyangwa ihumure ryimikoreshereze ya buri munsi. Turasaba gushiraho verisiyo ya demo. Umufasha wa digitale yibanze ku guhuza urwego rwubucuruzi nuburyo bwo gucunga uruganda rucapa, harimo kugenzura umutungo ninkunga yinyandiko.

Kuramo verisiyo yerekana

Mugihe utangiye gahunda, urashobora guhitamo ururimi.

Ninde musemuzi?

Ibipimo byimikorere ya sisitemu ya CRM hamwe nabakiriya shingiro birashobora kubakwa byigenga kugirango bishoboke gukora neza ubutumwa bwoherejwe, gukurikirana ibipimo byibikorwa byabakiriya, no kumenya ibyo bakunda.

Igitabo cya CRM kiroroshye bihagije kugirango udahura nibibazo bito mubikorwa bya buri munsi.

Ntabwo bizagora kubakoresha bisanzwe gushiraho kubara serivisi zingenzi zamazu yo gucapa kugirango bahite babara ikiguzi cyibicuruzwa no kumenya neza ikiguzi cyo kugishyira mubikorwa. Porogaramu ya CRM ifite ibikoresho bya autocomplete muburyo budasanzwe kugirango idatakaza umwanya mugutanga impapuro zabugenewe. Inyandikorugero zose zikenewe hamwe na forme zitangwa mubitabo byabigenewe. Inzu zicapiro zizashobora kugenzura neza ibintu bitangwa kandi bigure imodoka kugura ibintu byabuze. Muri offset yo gucapa, porogaramu yo gucapa yigenga igabanya akazi kumanuka, kubara inyungu yibicuruzwa runaka, no kuzamura imibare yubwishyu mugihe runaka. Sisitemu ntishaka gusuzuma gusa imikorere rusange yimiterere yo gucapa ahubwo inasesengura byimazeyo urwego rwakazi rwa buri nzobere muri sosiyete.

Tegeka crm yo gucapa amazu

Gura gahunda yiteguye

Urashobora kandi gutumiza iterambere rya software

Niba ufite software idasanzwe isabwa, tegeka iterambere ryigenga. Noneho ntuzakenera kumenyera gahunda, ariko gahunda izahindurwa mubikorwa byubucuruzi!

CRM yo gucapa amazu