Urutonde: 4.9. Umubare w'amashyirahamwe: 608

Ibihugu: Byose
Sisitemu y'imikorere: Windows, Android, macOS
Itsinda rya gahunda: Gutangiza ubucuruzi

Porogaramu USU

Sisitemu ya CRM muri logistique

Inzibacyuho yihuse.
Urashaka gukora iki ubu?

Niba ushaka kumenyera gahunda, inzira yihuse nukubanza kureba videwo yuzuye, hanyuma ugakuramo verisiyo yubuntu hanyuma ugakorana nawe wenyine. Nibiba ngombwa, saba ikiganiro giturutse kubufasha bwa tekiniki cyangwa usome amabwiriza.

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  Twandikire hano
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  Nigute wagura gahunda?
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  Reba amashusho ya porogaramu
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  Reba videwo ivuga kuri gahunda
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  Kuramo verisiyo yerekana
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  Igitabo gikubiyemo amabwiriza
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  Gereranya iboneza rya porogaramu
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  Kubara ikiguzi cya software
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  Kubara ikiguzi cyigicu niba ukeneye seriveri
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  Ninde uteza imbere?

Ishusho ya porogaramu

Sisitemu ya CRM muri logistique na software ya USU ikora imirimo myinshi yingirakamaro kumpande zombi, harimo ibikoresho byo gutwara abantu ubwabyo hamwe nabakiriya ba sosiyete itwara abantu. Sisitemu ya CRM ituma bishoboka gutegura akazi hamwe na buri mukiriya, gushushanya gahunda iboneye hamwe nurutonde rwibikorwa, aho ibyifuzo rusange byabakiriya nibikenewe muri iki gihe. Ibikoresho byo gutwara abantu bikubiyemo gushyiraho inzira nziza yo kugendana ibicuruzwa byateganijwe nabakiriya, byujuje igihe ntarengwa nigiciro. Ibyibanze hagati yibi bintu byombi, niba bihari, birashobora kugaragazwa nuwambaye.

Ibaruramari ryibikoresho byo gutwara abantu ukoresheje sisitemu ya CRM nuburyo bwiza bwo kubara imikoranire nabakiriya kuva ikemura ibibazo byinshi kumitunganyirize yimirimo iriho, harimo na gahunda yo gutegura. Kurugero, kubera sisitemu ya CRM, birashoboka kuzigama amateka yose yimibanire nabakiriya nabatanga serivisi zitwara abantu, nabo bahagarariwe muri CRM. Muri 'dossier' ya buri mukiriya harimo kwerekana itariki nigihe cyigihe cyibikorwa byakozwe hamwe ninsanganyamatsiko yubujurire, butuma ikusanya umubare wose wibyifuzo nibikorwa byakozwe bijyanye numukiriya mugihe runaka, kandi gusuzuma neza ibikorwa byumuyobozi - uburyo yarihuse kandi akora neza.

Byongeye kandi, igihe kirangiye, gishingiye ku makuru nk'aya, sisitemu ya CRM mu bikoresho izatanga raporo isuzuma ibikorwa by'abayobozi kandi yibanda ku bikorwa byabo byo gukurura abakiriya bashya, gutunganya ibyo basabye, umubare w'ibyibutsa byoherejwe ku bakiriya kubyerekeye an icyifuzo kitujujwe, amabwiriza yarangiye kandi yakiriwe. Raporo imwe izahita ikorwa na sisitemu ya CRM mubikoresho byo gutwara abantu kuri buri mukiriya, bizadufasha gusesengura ibikorwa bye nubushobozi bwo gutanga amabwiriza, kandi ntabwo twohereza ibyifuzo byo kubara ibiciro byabo. Rero, ukurikije raporo, birashoboka gusuzuma byihuse imikorere yabakozi, inshingano zabo zirimo kuvugurura amakuru mugihe muri sisitemu nyuma yuko buri gikorwa cyakozwe kubakiriya.

Kugirango ukomeze igihe, CRM ihita igena ingano yibikorwa byakozwe na buri mukozi nyuma yigihe runaka. Porogaramu ya USU ibara yigenga ibara umushahara muto, urebye ibindi bipimo nkamasezerano yakazi hamwe nibiciro. Ariko, ikintu kigena ni umubare wimirimo yanditswe muri sisitemu ya CRM muri logistique. Niba hari akazi kakozwe, ariko CRM ntiyemewe kubaruramari, ibihembo ntibizishyurwa. Iyi miterere ya CRM ishishikariza abakozi kugira uruhare muri sisitemu y’ibaruramari yikora, ifasha gusa isosiyete ikora ibikoresho byo gutwara abantu kuva yakiriye raporo irambuye uko ibintu byifashe mu gihe cyo kubisaba.

Ninde uteza imbere?

Byongeye kandi, sisitemu ya CRM muri logistique isaba amasezerano na bagenzi babo, birangira muburyo bwemewe, bityo birashobora gushingwa cyangwa kuramba mu buryo bwikora kuva gahunda yo gutangiza ibyigenga itanga ibyangombwa byose bijyanye nibikoresho, harimo inyandiko zerekana imari, gusaba gutwara ibicuruzwa, raporo ku itangwa ryabo n'abandi. Isosiyete yakira ibyangombwa byose biriho muburyo bwiteguye kubaruramari.

Sisitemu ya CRM muri logistique irashobora kugira uruhare runini mugutezimbere serivisi zumushinga. Mugutegura amakuru no kohereza ubutumwa kuri mugenzi wawe mugihe gikwiye. Kugirango umenyeshe bidatinze inzira n'itangwa ry'ibicuruzwa, inyandiko zamamaza zishobora koherezwa hakoreshejwe e-imeri, SMS, Viber, cyangwa n'ubutumwa bw'ijwi, mugihe CRM yigenga yigenga nimero yabiyandikishije igasoma itangazo ryerekanwe. Muri icyo gihe, porogaramu ireba gusa abafatabuguzi batanze uburenganzira bwabo bwo kwakira amakuru nkaya. Ikimenyetso kijyanye nibi kiboneka muri sisitemu ya CRM kurwanya buri mukiriya. Urutonde rwabafatabuguzi rwikora mu buryo bwikora, urebye ibipimo byashyizweho numuyobozi mugihe uhisemo itsinda ryakira uzakira ubu butumwa. Muri sisitemu ya CRM yo gutwara ibikoresho, hashyizweho urutonde rwinyandiko zirimo ibintu bitandukanye hagamijwe gutanga amakuru mubihe bitandukanye no kwihutisha inzira yo gukora urutonde.

Igihe cyo gutanga raporo kirangiye, sisitemu ya CRM itegura raporo yo kwamamaza ku bwiza bw’ibitekerezo hamwe na bagenzi babo nyuma yo gukoresha ibikoresho byo kwamamaza, aho isuzuma imikorere yabyo, urebye inyungu yakiriwe muri buri gikoresho - itandukaniro riri hagati y’ibiciro n’amafaranga ava. abashyitsi bashya batanzwe naya makuru yamakuru kandi agaragazwa na mugenzi we mugihe cyo kwiyandikisha.

Ishirwaho ryinyandiko zose nizikora, ukoresheje amakuru yazo hamwe no guhitamo ifishi ijyanye nintego uhereye kumurongo winyandiko.

Kuramo verisiyo yerekana

Mugihe utangiye gahunda, urashobora guhitamo ururimi.

Ninde musemuzi?

Abakoresha bafite ama logi yi banga hamwe nijambobanga kugirango binjire muri porogaramu, basangiye uburenganzira bwo kubona amakuru ya serivisi mu rwego rwububasha nubuyobozi. Buri umwe muribo afite umwanya wamakuru wihariye, uburyo bwa elegitoronike butandukanye butagerwaho nabakozi bakorana, ariko burakinguye kubuyobozi bwo kugenzura. Ubuyobozi bugenzura imirimo yarangiye hakurikijwe gahunda kandi ikongeramo umubumbe mushya, igenzura igihe nubwiza bwimikorere ukurikije impapuro zabugenewe.

Porogaramu ikubiyemo urutonde rwibiciro byisosiyete kugirango itange serivisi. Buri mukiriya ashobora kugira urutonde rwibiciro bye, ukurikije ibikubiye mu masezerano yasinywe n’ababuranyi. Iyo ubaze ikiguzi cyurutonde, gahunda yo gutangiza itandukanya urutonde rwibiciro ukoresheje urutonde rw '' dossier 'yumukiriya, niba nta kimenyetso' nyamukuru '.

Igihe kirangiye, raporo zihita zitangwa hifashishijwe isesengura ryibikorwa byisosiyete hamwe nisuzuma ryibintu bigira ingaruka, bikazamura ireme ryimicungire yikigo cyose.

Raporo yo gusuzuma abakozi igufasha kumenya abakozi bakora neza kandi badatanga umusaruro, kugereranya akazi kabo n'ibipimo bitandukanye, no gukurikirana ibikorwa mugihe kinini.

Tegeka sisitemu ya crm muri logistique

Gura gahunda yiteguye

Urashobora kandi gutumiza iterambere rya software

Niba ufite software idasanzwe isabwa, tegeka iterambere ryigenga. Noneho ntuzakenera kumenyera gahunda, ariko gahunda izahindurwa mubikorwa byubucuruzi!

Sisitemu ya CRM muri logistique