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Mulingo: 4.9. Chiwerengero cha mabungwe: 639
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Mayiko: Zonse
Opareting'i sisitimu: Windows, Android, macOS
Gulu la mapulogalamu: USU Software
Cholinga: Zodzichitira zokha

Service desk automation

  • Copyright amateteza njira zapadera zamabizinesi zomwe zimagwiritsidwa ntchito pamapulogalamu athu.
    Ufulu

    Ufulu
  • Ndife osindikiza mapulogalamu otsimikizika. Izi zimawonetsedwa pamakina ogwiritsira ntchito mukamagwiritsa ntchito mapulogalamu athu ndi ma demo-version.
    Wosindikiza wotsimikizika

    Wosindikiza wotsimikizika
  • Timagwira ntchito ndi mabungwe padziko lonse lapansi kuyambira mabizinesi ang'onoang'ono mpaka akulu. Kampani yathu ikuphatikizidwa mu kaundula wapadziko lonse wamakampani ndipo ili ndi chizindikiro chodalirika chamagetsi.
    Chizindikiro cha kukhulupirirana

    Chizindikiro cha kukhulupirirana


Kusintha mwachangu.
Kodi tsopano mukufuna kuchita chiyani?



Service desk automation - Chiwonetsero cha pulogalamu

Posachedwapa, ntchito ya desk automation ikuwoneka ngati malo odalirika kwambiri a IT sphere, kumene kumakhala kosavuta kuti makampani ogwira ntchito azilankhulana ndi makasitomala, kupereka mautumiki osiyanasiyana, kupititsa patsogolo magawo a ntchito zatsopano, kukula ndi chitukuko. Muzochita zokha, ndizosatheka kuphonya ntchito iliyonse ya desiki, ndikofunikira kuyiwala za pulogalamuyo, osati kukonzekera zikalata zotsagana, osayika ntchito zokonza. Chochita chilichonse chimakhala ndi chiwongolero chonse cha kasinthidwe.

Dongosolo la USU Software (usu.kz) laphunzira milingo ndi mayendedwe a IT pa desiki yautumiki bwino kuti asavutike ndi makina, kuchepetsa magawo ena a kasamalidwe, kuthetsa mavuto a bungwe, kuwongolera ntchito za ogwira ntchito. . Si chinsinsi chofunika kwambiri cha pulogalamu yodzichitira okha ndi ntchito yowerengera ndalama, pamene kuli kofunikira kuvomereza mwamsanga ndikukonzekera ntchito, kudziwa mtundu wa kusagwira ntchito, kutumiza ntchito kwa akatswiri enieni, kuyang'anira kachitidwe kake, kukonzekera lipoti ndi nthawi yomweyo. nthawi osataya kukhudzana ndi kasitomala. Pazovuta zonse zowoneka bwino zamadongosolo a desiki lautumiki, amatha kugawidwa m'magawo osiyanasiyana kuti awonjezere kuwongolera mwanjira yoyambira. Automation imatengera njira yotere. Pulojekiti yodzipangira yokha imasunga zidziwitso zonse za makasitomala m'mabuku, komwe kumakhala kosavuta kukweza mfundo zazikulu, ziwerengero zina, mbiri ya zopempha, zolemba zolemba, kupeza wizard yaulere ku ntchito zinazake za kasitomala. Mayendedwe a ntchito pa desiki lantchito amawonetsedwa munthawi yeniyeni. Ichi ndi khalidwe labwino kwambiri la automation, pamene akatswiri amatha kusintha nthawi yomweyo, kusinthana pakati pa ntchito, nthawi imodzi kuchita ntchito zingapo nthawi imodzi, kulankhulana ndi makasitomala ndi ogwira ntchito. Popanda automation, dongosolo la desiki lautumiki ndilopanda ungwiro. Palibe dongosolo pakukonza zolembedwa ndi malipoti. Palibe njira yachitukuko yokonzedwa bwino. Palibe zolemba zonse zomwe zikuwonetsa zonse zomwe zili mkati mwa mtunda woyenda ndi ntchito.

Ubwino wosiyana wa nsanja ya desiki yautumiki ndikuti kuthekera kwake kumatha kusinthidwa mosavuta ku zenizeni zenizeni. Limbikitsani mbali zina. Pezani zida zolipirira. Sinthani makonda kwa aliyense wogwiritsa ntchito. Pangani njira yachitukuko chanthawi yayitali yamakampani. Automation imatengedwa kuti ndiyo njira yabwino kwambiri pazifukwa. Pali zinthu zambiri pamsika zomwe sizigwira ntchito monga momwe amafotokozera mwatsatanetsatane. Izi ndizosavuta kutsimikizira. Yambani ndi chiwonetsero kuti mupange chisankho choyenera ndikupeza chinthu chapadera.

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Service desk automation

Pulatifomu ya desiki yautumiki imagwira ntchito mwaukadaulo ndi chidziwitso, imayang'anira zopempha zamakono ndi zomwe zakonzedwa, imayendetsa ntchito yabwino komanso nthawi yomaliza. Ndi automation, nthawi yolembetsa imachepetsedwa. Zambiri zambiri, zolemba, ndi zithunzi zimasonkhanitsidwa pa dongosolo lililonse. Chikwatu chapadera chimasungidwa kwa makasitomala. Ntchito za wokonzekera zikuphatikizapo kufufuza zopempha zamakono, kusintha mlingo wa ntchito ya ogwira ntchito. Ngati pama projekiti ena zida zowonjezera, zida zosinthira, ndi zida zimafunikira, ndiye wothandizira zamagetsi amayang'ana kupezeka kwawo kapena kugula zinthu zomwe zikusowa. Kukonzekera kwa desiki lantchito kumakopa ogwiritsa ntchito onse, mosasamala kanthu za luso la makompyuta, luso, ndi luso. Zokonda zitha kusinthidwa mwakufuna kwanu. Popanga ma orders automation, ndi chizolowezi kugawa magawo angapo kuti athe kuwongolera magwiridwe antchito a gawo lililonse. Sichikuphatikizidwa mwayi wodziwitsa kasitomala nthawi yomweyo ntchito, kupereka lipoti la voliyumu, mtengo, kutumiza ma SMS, kutsatsa, ndi kulimbikitsa ntchito zamabungwe. Sikovuta kwa ogwiritsa ntchito kusinthanitsa zidziwitso zofunika, zikalata zowongolera ndi zithunzi, malipoti osanthula, kupeza akatswiri aulere pa dongosolo linalake, etc. N'zosavuta kuwonetsa zizindikiro zopanga pa oyang'anira, zonse zomwe zimayendera komanso akatswiri enieni mwatsatanetsatane zotsatira.

Pulatifomu ya desiki yautumiki imayang'anira mapulani anthawi yayitali ndi zolinga za bungwe. Ngati pali zopotoka pazinthu zina, ndiye kuti ogwiritsa ntchito adzakhala oyamba kudziwa za izo.

Mwachikhazikitso, pulogalamu yodzichitira yokha imakhala ndi gawo lazidziwitso kuti ilandire chidule cha nthawi yake yazomwe zikuchitika komanso magwiridwe antchito, kukonzekera pasadakhale chilichonse chofunikira molingana ndi malamulo atsopano. Chosankha chophatikizira ndi mautumiki apamwamba ndi mautumiki sichimachotsedwa kuonjezera zizindikiro zokolola kangapo. Pulogalamuyi ndi yabwino kwa malo opangira makompyuta, chithandizo chaukadaulo, mautumiki osiyanasiyana, ndi mabungwe okhazikika pakupereka ntchito za IT. Sikuti zosankha zonse zidagwera mkati mwazofunikira zogwirira ntchito. Zida zina zakhala zikupezekabe polipira. Tikukulimbikitsani kuti mudziwe zambiri zomwe zikugwirizana nazo. Mayesero okhawo a mankhwalawa amakuthandizani kudziwa mtolo wa phukusi, kuwunikira mphamvu ndi zabwino zake, kuyesa mawonekedwe apamwamba komanso chitonthozo chakugwiritsa ntchito. Malamulo ogwira ntchito ogwira ntchito, opangidwa ndi machitidwe a dziko lapansi, ndi awa: ntchitoyo iyenera kulonjezedwa kwa wogula. Mawu ofotokoza zomwe zili muutumiki woperekedwa ndi kampani uyenera kuperekedwa kwa ogula gawo ili la msika. Choyamba, muyenera kuphunzira kuchuluka kwa ogula ntchito mugawo lino akuwona kuti ndiabwino kwambiri. Zitsimikizo zautumiki ndi khalidwe lake ziyenera kukhala zambiri kuposa momwe wogula amayembekezera. Amadzutsa malingaliro abwino ndi chikhumbo chofuna kupitiriza kukhudzana. Ngakhale kulumikizana kwakanthawi kochepa ndi kasitomala kuyenera kulimbikitsa makasitomala kuwunika kwabwino kwa dipatimenti yamakampani.