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  5. Work with complaints and suggestions
Rating: 4.9. Number of organizations: 514
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Countries: All
Operating system: Windows, Android, macOS
Group of programs: USU Software
Purpose: Business automation

Work with complaints and suggestions

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Work with complaints and suggestions - Program screenshot

Working with complaints and suggestions of customers at any company has to be a developed automated process that is performed by a specialized computer application designed to improve the quality of customer service, and increases the degree of productivity of interaction with customers, and also optimize accounting for the receipt of visitors and orders. Thanks to the work with complaints and suggestions, you’ll be able to quickly control the timing of clients' requests, whether it be complaints, work with applications, and any other suggestions of visitors.

In the application, with the help of which the work with the book of complaints and suggestions is carried out, all information on complaints and suggestions of customers is recorded, which, in turn, provides full and timely control over the entire algorithm of work on requests from visitors.

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The automated program that regulates the work with complaints and suggestions is a full-fledged system for servicing and supporting customers, which implies checking all stages of cooperation with visitors.

Using a book with complaints and suggestions in your work, you’ll not only see the complete picture of the complaints of those who applied, but you’ll also be able to identify and correct mistakes made in time, as well as to conduct an analysis of the productivity of such actions in order to increase the welfare of your company. The technology of working with the book of complaints and suggestions takes into account the most frequently received complaints and also provides an opportunity to develop a system of appropriate measures when making operational decisions in the process of their consideration.


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By using in your company a software application related to working with the book of complaints and suggestions, you thereby protect the rights of your customers, helping them understand the terms of cooperation with you, the necessary actions in cases of unethical behavior on the part of company employees and other emerging problems.

The software provides you not only with a mechanism for working with appeals set out in the book of complaints, but also preliminary answers to customer questions so that they do not subsequently turn into a problem. In order to prevent the emergence of dissatisfaction from consumers, the program provides you with the opportunity to bring to buyers only complete and reliable information about the products that they will use so that they can be sure of their usefulness and safety. The software application helps you convince customers of their right as consumers to ask the questions that have arisen, to be heard, and, without fail, to bring to their attention all clarifications on all existing misunderstandings and controversial issues.

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Work with complaints and suggestions

The automated system will assist in the development of a mechanism for working with the book of complaints and suggestions in order to increase the level of customer loyalty and prevent the creation of a bad reputation for your organization due to customer dissatisfaction. Computer support not only helps in developing a long-term plan for the resources required for the handling mechanism but also indicates the necessary improvements to implement it. The developed program allows you to revise the professional training of your employees and their interaction with consumers, as well as indicate the technical capabilities when using data on requests, in order to increase the level of professionalism and competence of your company when accepting orders for goods and services. Let’s see what other features our program provides.

Maintaining a database, history of calls, and cooperation with clients. Automated control over the timing of consideration and execution of work related to the processing of the book of complaints and suggestions of visitors. Providing developers with a trial version of the program for working with the book of customer complaints. An ability to work on archiving all data in the database and integrating them into other electronic formats. The ability to differentiate between company employees the right to access the database and edit it. Automatic work recording of the number of reviewed complaints and suggestions for each employee of the company. Highlighting the book of hits with a color gamut and managing any user requests. The program provides a whole range of management reports on the analysis of the company's activities.

Flexible system of settings and changing the configuration of the system according to the needs of consumers. Automated handling of applications with full control and management over the entire process of their consideration. Ensuring a high degree of program security due to complex password and system coding. Ability to work with automated sorting of requests according to various approved criteria. Automatic selection and determination of all stages for working out the book of complaints and suggestions. Search and filtering functions for any amount of information data. Work on the preparation of analytical reports based on the data collected in the system on customer requests. Automated control of the terms included in the program and allocated to work with appeals. Automatic identification of the employee responsible for full-fledged processing of controversial issues according to the client's complaints book. Identification by the work program of the employees of the organization with the highest labor productivity in the consideration of applications for their reward. Development and implementation of a loyalty system in the program, which helps to attract visitors and improve the activities of the organization. Providing developers with the ability to make changes and additions to the application at the request of the purchasers of the program, and many other features waiting for you in the USU Software!