Rating: 4.9. Number of organizations: 235

Countries: All
Operating system: Windows, Android, macOS
Group of programs: Business automation

Software USU

Work with claims and customer complaints

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  Who is the developer?

Program screenshot

Working with claims and complaints from customers is an automated program that is a ready-made solution for prompt registration, consideration, and satisfaction of complaints and claims from consumers. The program helps to develop the correct line of management in the company and adhere to such a principle that claims and complaints not only give an idea of the real state of affairs in the organization but also help to identify the weakest points in the work.

The software application for working with claims and customer complaints teaches you not to be afraid of the very fact of receiving claims or complaints but to understand that they significantly improve the quality of the service provided by the company. In order to reduce the number of complaints received from clients, the software allows you to build a clear document flow in the company, as a result of which, in the end, you’ll always have timely documents and all payments are made promptly.

Automation of work with claims and complaints will lead to the fact that they’ll be processed automatically and in case of violations by the company, the system itself will form a claim and charge the company with a fine stipulated in the contract, which is immediately transferred to customers.

Who is the developer?

The automated system allows you to understand the responsibility that the company bears to consumers, even if the violation was committed by its counter-parties, and that in any case, the specialists of your company will interact with the applicants and fulfill the term for payment of compensation, without waiting for the payment of penalties from their contractors.

Applying for the work with claims and customer complaints, you will create in your company tools and settings for the act of management of incoming requests, as well as develop flexible forms for collecting all data on them. Of course, consideration of appeals is additional work, but with a professional approach, in the end, such work leads to the constant growth of the enterprise, an increase in the level of quality of services provided to them, and contributes to the expansion of the range of its products.

Working in the program, you will learn to treat complaints as a normal phenomenon in the work of any company, and active and timely response to them and a sincere manifestation of concern for consumers only improves the work of the organization and will certainly be noted and appreciated by the applicants themselves.

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When starting the program, you can select the language.

Who is the translator?

The developed software application allows you to provide an extremely client-oriented service, designed to pay attention not only at the stage of receiving orders and sales but also at each subsequent stage of interaction with customers, including consideration and satisfaction of all their complaints and complaints. This automated program helps you build a feedback system with customers, which contributes to the competent and successful management of the complaint handling process, as well as be of great importance for creating strong and trusting relationships with customers. The created software not only expands the circle of your customers and correctly organizes the work with incoming claims, but will also contribute to the achievement of progress in your company by increasing the level of loyalty of the target audience with stable growth of income.

Automation of the management of customer interaction processes, including the management of customer complaints and claims. Stimulates all departments of the organization to work efficiently and smoothly in registration, processing, and consideration of all appeals. Identifying and analyzing the most frequent customer calls, as well as defining a solution and an action plan to respond to them.

Transparency of all software production work and actions during registration and processing of all customer applications. The opportunity not to miss a single appeal from consumers and to clearly define the time frame for their consideration and resolution.

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Buy a ready-made program

Also you can order custom software development

If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!

Work with claims and customer complaints