Operating system: Windows, Android, macOS
Group of programs: Business automation
Work of information service
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If you want to get acquainted with the program, the fastest way is to first watch the full video, and then download the free demo version and work with it yourself. If necessary, request a presentation from technical support or read the instructions.
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Who is the developer?
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Recently, the work of the information services became increasingly regulated by specialized programs that are able to fully control the activities of the structure of the information, current orders, the course and execution of work activities, documents, financial assets. The principle of operation of the platform boils down to quickly processing incoming information flows, preparing the necessary documents in advance, tracking the stages of a particular process, and making rational use of available resources.
The rich experience of the USU Software with information projects allows you to create truly unique projects that supervise the activities of the help desk, build clear working relationships, focus exclusively on productivity, improving the quality of work. It is important to understand that the work of each specialist is monitored by artificial intelligence, notes current service indicators, working hours, deadlines for completing an order, records complaints and customer assessments, monitors payroll issues, and a lot more.
Who is the developer?
Akulov Nikolay
Expert and chief programmer who participated in the design and development of this software.
2024-04-24
Video of work of information service
This video can be viewed with subtitles in your own language.
If the help desk is experiencing any problems with resources, materials, and personnel, then users will be the first to know about it. As a result, you can quickly make adjustments, check information summaries, connect external specialists to the work, and replenish stocks. Not only relationships with customers and staff are regulated by the system, but also contacts with suppliers, freelance specialists. In order to perform certain requests, the nature of the complexity of the work is noted in order to ensure the execution of the order using additional reserves.
Control over the help desk also implies a high quality of work with documentation, where the main templates are written in registers. If necessary, you can use the option to auto-complete documents. Paid capabilities of the information system are listed in a separate list. All help information is clearly displayed on screens, information summaries, payments, up-time, and resources involved in the completion of any given service. Also on the monitors, you can display the general indicators of the structure, income, and expenses, data on productivity, payments, and deductions.
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When starting the program, you can select the language.
Who is the translator?
Khoilo Roman
Chief programmer who took part in the translation of this software into different languages.
Sometimes the work of the help desk loses quality due to an excessive focus on the human error factor, which turns into certain difficulties. The program acts as a safety rope when you don't have to worry that some event goes unnoticed. She effectively controls information flows, processes incoming requests, prepares regulatory documents and collects reports in a timely manner, monitors the finances and budget of the organization, analyzes every service, every review, and sets the priorities of the enterprise in the future.
The platform regulates the activities of the help desk, incoming applications, the course and execution of work, the preparation of regulatory documents, and the rational allocation of resources. To each position, it is easy to create an information directory, or catalog in order to be able to operate with information, monitor financial flows, sort, and group information. Any form of documentation, forms, samples, and templates can be downloaded from an external source. The built-in scheduler is responsible for the volumes of the current load, where meetings with customers and suppliers are scheduled, each stage, and each process of the service is noted. If there are any difficulties for certain applications, the work has stopped, then users are the first to know about it. Easy to set up informational notifications.
Order a work of information service
To buy the program, just call or write to us. Our specialists will agree with you on the appropriate software configuration, prepare a contract and an invoice for payment.
How to buy the program?
The program will be installed
If the program is purchased for 1 user, it will take no more than 1 hour
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Also you can order custom software development
If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!
Work of information service
Help desk activities are supervised online, which allows you to quickly respond to the slightest changes. The user should be able to raise performance statistics for each of the state's specialists in order to assess current performance, form plans for the future, and a lot more. Financial relationships with suppliers and business partners are also subject to programmatic service control. The system collects and processes analytical information. With the help of the program, you can link together information flows from all branches, departments, and divisions of the organization. If the expenses of the inquiry service go beyond the limit, then the information immediately is reflected in the registers. You can look closely at the reports and cut costs. For work with the client base, an SMS mailing module has been implemented, which allows you to quickly notify the customer about the stage of the order's readiness, inform about promotions and bonuses, and remind you of payment.
The digital organizer will simply streamline the affairs of the organization. Not a single item will be left unaccounted for. Users can assess the level of workload on staff, distribute tasks, track their progress in real-time, and instantly make adjustments. With the help of the configuration, it is easy to analyze any steps and services of the organization, promotions, and advertising campaigns, generate detailed reports and assess prospects for the future. We offer you a free trial of a demo version of this service platform in order to get a closer look at its capabilities. It can be easily found if you head to our official website. We also provide a custom service configuration for each customer that decides to purchase our application, meaning that you won’t have to pay for features and service functionality that your company might not even use. Instead, we analyze your company’s workflow and configure the program including features that you need, and ones that you want!