Operating system: Windows, Android, macOS
Group of programs: USU Software
Purpose: Business automation
Polyclinic automation
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In recent years, the process of automation of medical polyclinic accounting has been gaining momentum. There are many prerequisites for the emergence of this phenomenon: the automation of the polyclinic accounting avoids the so-called human factor, reduces the processing time of information and allows you to find the necessary data in the shortest possible time by performing several simple manipulations on the computer. Thanks to the automation of a medical polyclinic, the work of receptionists (especially in terms of maintaining outpatient records), a cashier, an accountant, a doctor, a dentist, a nurse, a chief physician and the head of the polyclinic is greatly facilitated, freeing up their precious time to solve more important tasks. To date, the USU-Soft is rightfully considered the best accounting program for automation of a medical polyclinic. The automation system of polyclinic management has proven itself perfectly in the market of Kazakhstan and beyond. One of the advantages of the automation software of polyclinic management is its cost, as well as convenient conditions for the provision of technical support services. Having considered the capabilities of the USU-Soft medical polyclinic accounting automation program, you will understand that our automation product is really the best in its field. It allows you to painlessly introduce automation the polyclinic's accounting, and highly qualified specialists will always help you in resolving issues related to its operation.
Video of polyclinic automation
This video can be viewed with subtitles in your own language.
It is possible to increase the level of service by introducing at least a few basic components, among which there are things that must not be neglected. The first is receiving feedback from customers. For example, our system of polyclinic automation has the ability to set up quality control, when immediately after completing a visit you can receive feedback from customers via SMS. In addition, you have the ability to analyze feedback in the online space. By analyzing customer reviews you can greatly influence the quality of service, correct mistakes and problems, and achieve greater customer loyalty. Establish job standards and document service standards for each customer and describe all customer interaction processes and ensure that your employees follow each of the standards without fail. By having a standard patient service scheme, you not only simplify internal processes, but also make a positive impression on your clients. Regularly communicate with them, pay attention to each of your clients. A perfect impression is made of little things. Send birthday and holiday greetings to your patients (our automation system of polyclinic accounting has an "automatic SMS reminders" function for this), call them regularly and communicate with them, reminding them to repeat the visit (using the "tasks for customers" function in our automation system of polyclinic accounting). Use the client card, putting all the necessary data there, and do not forget to mention these data in the conversation. It's the small things like that that affect the client's overall perception of your business.
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Instruction manual
As practice shows, the bonus system works much better than discounts. You can't surprise anyone with a 5% or 10% discount, and giving big discounts is far from being cost-effective. The bonus system is more interesting for clients in terms of psychology - they like to get bonuses and it turns into a game for them. Do not forget that there is another type of loyalty - "individual service conditions". For example, service out of turn or in "closed hours". What's the most important thing about introducing a loyalty program? To implement a loyalty program, it's very important to collect contact information and put it on the questionnaire. Of course, it is most convenient to enter such data into the automation system of polyclinic accounting and then contact the client, having all the necessary information at your fingertips. Don't forget that the main purpose of the loyalty program is to encourage the client to come back to you and make a repeat purchase. In order for this to be possible, you need to keep in touch with them at all times. It is possible to do this with the help of SMS-mailings, SMS-reminders, e-mail mailings, and regular calls.
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Polyclinic automation
The customer database of the automation application is the most important resource for introducing a loyalty program. It works with your clients’ database, your valuable asset, and allows you to work to increase loyalty. Loyal and motivated staff who are interested in keeping customers coming back again and again is the "key" without which you cannot increase clients’ loyalty. Your goal is to increase customer return rates, but if your staff is not doing their best to do so, you are wasting a huge amount of money. Your employees must be trained and motivated to retain customers and provide impeccable service. It is best done with the help of our USU-Soft program of polyclinic automation. Attracting clients is one of the most difficult tasks of business, but proper marketing works wonders. And while polyclinic owners most often use online promotion methods, offline promotion is much less common. The mentioned above promotion ideas are tried and tested and show super strong results, and also do not require a lot of money or time. The USU-Soft accounting system is a synonym to quality! To check it, try the demo version and experience all the advantages yourself!