Operating system: Windows, Android, macOS
Group of programs: Business automation
System for technical support service
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If you want to get acquainted with the program, the fastest way is to first watch the full video, and then download the free demo version and work with it yourself. If necessary, request a presentation from technical support or read the instructions.
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Who is the developer?
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In recent years, the support service profile system has been actively used by leading IT companies to timely fulfill service requests, monitor the level of staff employment, monitor resources, and automatically prepare reports on all processes and operations. At the same time, it is important to understand each service has its own capabilities, infrastructure, staff of specialists, sets completely different tasks for itself. The system tries to take these criteria into account to significantly increase the performance of the structure and optimize management.
The USU Software system (usu.kz) has been providing technical service support for several years. Our development specialists are well acquainted with the technical service, its daily needs, peculiarities, and chronic difficulties that manifest themselves in the process of operation. In this context, the task of the system is to reduce costs, minimize errors in operational accounting, relieve personnel of the most labor-intensive positions, when the organization is directly dependent on the human factor, work rhythms go astray and productivity falls. Dough users" support is intertwined with the level of communication between the IT service and the client when it is important to keep in touch with the customer, respond promptly to calls, and use resources organically. All these possibilities are implemented by the technical system. If necessary, work processes are divided into stages so the technical system monitors the execution of each stage, informs users about it in a timely manner, and automatically provides reports. Information on current operations is displayed clearly.
Who is the developer?
Akulov Nikolay
Expert and chief programmer who participated in the design and development of this software.
2024-04-25
Video of system for technical support service
The technical support service quickly responds to user requests, process applications, effectively use the system so as not to overload staff with unnecessary responsibilities, prepare reports, automatically check the schedule, and check the availability of necessary resources. Often the support service becomes too dependent on the human factor, which turns into elementary and annoying mistakes, the organization begins to suffer reputation losses. The system removes the structure from this dependence, reduces the very probability of errors and accounting inaccuracies.
Do not forget about the adaptability of the system. Each supported service is focused on the final (positive) result, but at the same time, it has some peculiarities, its own development strategy, personal preferences, and goals. All this was taken into account when developing the platform. It has an excellent reputation that has developed over the years, directly in practical operation, where it is necessary to quickly resolve issues with customers, monitor production processes, report to management, and not waste extra time and money.
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The system controls the work processes of the support service, monitors requests and technical appeals, technical maintains directories, automatically prepares technical regulations and reports. Users do not have to make extra efforts to place an application, check the schedule, check the availability of some material items, and control the execution of the order. The scheduler helps to organically allocate technical resources and, in principle, to regulate the overall load level.
If additional technical materials may be required to complete a specific task, then users will be the first to know about it.
Order a system for technical support service
To buy the program, just call or write to us. Our specialists will agree with you on the appropriate software configuration, prepare a contract and an invoice for payment.
How to buy the program?
The program will be installed
If the program is purchased for 1 user, it will take no more than 1 hour
Buy a ready-made program
Also you can order custom software development
If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!
System for technical support service
The system does not put forward special technical requirements for the computer literacy of the personnel. Each support specialist is quite capable of handling the functionality in the shortest possible time. In just a few seconds, you can get detailed calculations on production indicators, study analytical and statistical summaries, regulatory documents. Work activity information is dynamically updated. Easier to make adjustments, instantly respond to calls, and fix bugs. Users can freely exchange information, management and financial reports, regulated documentation. The support service receives development impulse, where you can use the advantages of the system to improve the service, master new types of services, and improve the qualifications of personnel. The tasks of the platform include control over the long-term goals of the structure, the ability to simply compare current indicators with planned ones, develop promoting services strategy, etc.
By default, the notification module is installed, which helps to keep track of the events of the organization promptly. The possibility of integrating the program with advanced services and platforms is not excluded. Small and large IT companies, technical and computer centers, individual entrepreneurs, and government organizations use the software without any problems. Not all tools found a place in the basic configuration of the product. Some features are offered for a fee. The list of additions is posted on the website. It is worth testing the demo configuration beforehand. The version is distributed free of charge. The effectiveness of technical support service activities depends on the forms and methods of customer support service. When using service methods, the firm must rely on service quality criteria like excellence, fineness, and high grade. Consumers perceive quality not by one parameter, but by evaluating many different factors. The practice of service is constantly multiplying these forms, which is caused not only by competition but also by the need to satisfy ever-increasing public demands.