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Rating: 4.9. Number of organizations: 873
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Operating system: Windows, Android, macOS
Group of programs: USU Software
Purpose: Business automation

System for technical support

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System for technical support - Program screenshot

In recent years, leading IT enterprises often use a specialized technical support system, which monitors directly the current requests, resources, and positions of the material fund control production processes. Often, the system has only one single task - to streamline the activities of the technical support structure, introduce innovative organizational mechanisms, relieve staff from unnecessary daily workload, and rationally use the available opportunities.

Features of the IT industry USU Software system (usu.kz) knows perfectly, understands the requirements of the operating environment, standards, some subtleties, and nuances that technical support faces. It is not easy to create a product that can prove its worth in practice. Sometimes the system is fixated on non-obvious management parameters that can put documents in order, create a staffing table, or prepare analytics packages. All this does not make sense without comprehensive control over requests, direct work processes. If a company can effectively engage in technical support using a specialized system, then the quality of management automatically increases, communication with both customers and partners, and the staff of the structure becomes better. All these possibilities are included in the basic spectrum. The system carefully stores information on current requests and customers. Users do not have a problem picking up archives, look at electronic cards, study accompanying documents, evaluate the quality of work, terms, the level of relationships with a particular client.

Technical support operations are monitored in real-time. The system dynamically updates information on current operations, which allows making any adjustments in time, quickly detecting shortcomings, and fixing problems. Not a single aspect is left unattended. If earlier the quality of technical support was largely based on the human factor, then with the advent of a specialized system such dependence has become noticeably lower, which eliminates operational accounting errors, inaccuracies, and shortcomings. Resources are used rationally. The documents are prepared in a timely manner.

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System for technical support

Do not lose focus on the adaptability of the system. Each technical support has its own goals and characteristics, sets both current priority tasks and long-term ones. This factor was taken into account during the development of the project to provide companies with a comprehensive control element. You can change the settings at your own discretion, put emphasis on the organization of management, monitor every event that the technical support encounters, evaluate staff performance, attract new customers, correlate profit margins with costs, etc. It doesn"t take a lot of time. If additional resources may be required to complete a specific request, users will be immediately notified.

The system appeals to all users without exception. At the same time, the technical support structure is not obliged to make additional investments, urgently retrain personnel, and purchase new computers. Subject work with requests allows dividing processes into several stages to strengthen the position of control. It is not a problem for users to quickly report back to customers or managers via SMS. The system opens up the opportunity to freely exchange data, documents, and reports, graphic information, statistical, financial, and analytical summaries. The technical support performance is displayed visually. Problematic positions can be detected in seconds: make adjustments in a moment, correct inaccuracies and shortcomings of the organization. The notification module is installed by default. There is no more reliable way to keep track of current events. The option of integrating with advanced services and services is not excluded to increase the productivity of the structure. The configuration can be easily used by computer and maintenance centers, IT companies of a wide profile, government organizations, and private individuals.

Not all options were included as standard. Some tools are offered for a fee. The corresponding list is published on the site. With the help of the demo version, you can get acquainted with the product in advance, study the strengths and advantages, and practice a little before buying. Progressive forms and methods of favor are designed to bring the favor closer to the consumer, make it more accessible, thereby reducing the time to receive it and creating maximum convenience for him. The favor forms of service include service to consumers in stationary conditions, amenity using exchange funds of goods, self-service, consumer service with a visit to the house, express repair amenity, contactless amenity at the place of residence, subscription service, taking orders at the place of work, by phone or by mail, urgent execution of the order in the presence of the client. With all the variety of services provided, there are three main methods of providing services. The production line method was pioneered by McDonald"s. The main goal of the work is to provide prompt handling with a uniform high-quality assortment of ready-made meals in an atmosphere of constant cleanliness, order, and courtesy of the staff. The self-service method is the exact opposite of the production line method and involves an increase in the role of the client in the handling process. This type of handling belongs to the technology of the service environment. Typically, the advantage of this method is the cost-benefit. The individual approach method is to establish a close relationship between the seller and the client.