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  5. Program for technical support service
Rating: 4.9. Number of organizations: 551
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Countries: All
Operating system: Windows, Android, macOS
Group of programs: USU Software
Purpose: Business automation

Program for technical support service

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Program for technical support service - Program screenshot

Recently, the technical support service profile program has become quite widespread, due to the high quality of the project, a wide functional range, performance, and productivity. Not a single aspect of management gets out of control. It is not easy to effectively manage customer service. Users need to simultaneously work with several technical tasks at once, switch between them, prepare technical documents and technical reports, keep in touch with clients and staff. The program provides these capabilities.

In the field of technical support, the USU Software system (usu.kz) has earned a certain reputation. A relevant program and applications were released, development is actively underway, each service is being substantively studied, its daily needs and strategic future goals. The program not only closes gaps in the organization and technical management, which can easily be done through the human factor but fundamentally changes the mechanisms of the structure. Each action is subject to total control, resources, applications, documents, financial reports, analytics, etc.

Software support is focused on operational accounting. The program processes incoming information, accepts and registers orders, automatically selects specialists to complete certain tasks, meet deadlines and guarantee the quality of work. If the technical service is experiencing any problems, then users are the first to know about it. It is easy to be proactive and use the functionality of the program to purchase material items on time, form the optimal staffing table, and contact directly with customers. There are many misconceptions associated with service support. The daily workload on the service personnel is so palpable that it sometimes resembles organized chaos, technical documents are lost, order delivery deadlines are violated, and there is no proper communication with staff members. The program is designed to correct these shortcomings. It is very important the support service can operate with up-to-date information. Workflows are displayed online. In other words, the program helps to form an objective picture of the business, to identify strengths and weaknesses, to develop organically, and improve the service. Each supported service is unique. A separate advantage of the program is its adaptability when the settings are determined for specific realities, current and long-term objectives of the company. This can be the best solution to take into account all the subtleties and features of the organization"s infrastructure. Not a superfluous moment is the opportunity to conduct a test operation session, simply get acquainted with the program solution, study the functional spectrum, and deal with built-in modules and tools. Some options are available on a paid basis only.

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Program for technical support service

The program monitors the work processes of the support service, tracks current and planned requests, automatically prepares reports and regulatory documents. Order information is processed in a matter of seconds. Users do not need to waste time when registering a new request. With the help of the planner, it is much easier to monitor the work of the structure, organically adjust the level of workload and employment. If additional resources may be required for certain tasks, the platform quickly notifies you of this. The program does not impose any conditions on the part of computer literacy. There is no need to urgently retrain support staff, or radically change the principles of organization and management. With the help of the program, it is easy to detect problems at the initial stage, which determines the speed of reaction to certain shortcomings, it is possible to quickly fix them. Reporting items are closed by the assistant software. Analytics are prepared automatically. It is not difficult for users to exchange important information, both graphic and textual. Help Desk metrics are dynamically updated. The data is presented visually to make adjustments in a timely manner, check against plans and schedules, and clearly regulate the deadlines. The range of objectives of the program includes the long-term goals of the organization. Artificial intelligence monitors the performance of the structure as a whole, and separately the results of the service work of each technical support specialist. The notification module is included in the basic configuration. There is no easier way to keep track of multiple orders at the same time. The program is widely demanded by modern IT companies, computer and service centers, government agencies specializing in public services. Do not ignore the possibility of integrating the project with advanced services and platforms, which several times increase the productivity of the structure, make operation easier and more comfortable. Not all tools were included as standard. Separately, we suggest examining add-ons and offered on a paid basis functional modules. We recommend you try the demo version of the product. It is distributed completely free of charge. Improving support service can enable an industrial or commercial enterprise to increase, sometimes to a large extent, the attractiveness of the products it offers to the market. An insufficient level of service, regardless of whether it is provided by the manufacturer or someone else, facilitates the penetration of new competitors, in evaluating the products of which not only prices and appearance of the goods are taken into account, but also the quality and volume of after-sales service.