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Rating: 4.9. Number of organizations: 696
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Countries: All
Operating system: Windows, Android
Group of programs: USU software
Purpose: Business automation

Control of help desk

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Control of help desk
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Compare configurations of the program

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Multi-user operation mode when purchasing more than one license Watch the video arrow down exists exists exists
Support for different languages Watch the video arrow down exists exists exists
Support of hardware: barcode scanners, receipt printers, label printers Watch the video arrow down exists exists exists
Using modern methods of mailing: Email, SMS, Viber, voice automatic dialing Watch the video arrow down exists exists exists
Ability to configure automatic filling of documents in Microsoft Word format Watch the video arrow down exists exists exists
Possibility to customize toast notifications Watch the video arrow down exists exists exists
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Ability to customize data import into tables Watch the video arrow down exists exists
Copying of the current row Watch the video arrow down exists exists
Filtering data in a table Watch the video arrow down exists exists
Support for grouping mode of rows Watch the video arrow down exists exists
Assigning images for more visual presentation of information Watch the video arrow down exists exists
Augmented reality for even more visibility Watch the video arrow down exists exists
Temporarily hiding certain columns by each user for himself Watch the video arrow down exists exists
Permanently hiding specific columns or tables for all users of a specific role Watch the video arrow down exists
Setting rights for roles to be able to add, edit and delete information Watch the video arrow down exists
Selecting fields to search for Watch the video arrow down exists
Configuring for different roles the availability of reports and actions Watch the video arrow down exists
Export data from tables or reports to various formats Watch the video arrow down exists
Possibility to use the Data Collection Terminal Watch the video arrow down exists
Possibility to customize a professional backup your database Watch the video arrow down exists
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Order a control of help desk


In recent years, it has been customary to automate Help Desk control to properly track current work processes and requests, regulate resources, form a staffing structure, and automatically prepare reports and regulatory documents. Automatic control allows simultaneously monitoring all Help Desk operations, timely replenish material resources, look for free specialists or purchase some parts and spare parts, establish promising and mutually beneficial relationships with customers.

For quite a long time, the USU Software system (usu.kz) has been developing software solutions in the Help Desk format that allow you to effectively control the requests of users and companies, service and technical support in various areas of the IT-sphere. It is no secret the position of control is largely determined by the human factor. The program relieves the organization of this dependence, reduces day-to-day costs, and reduces risks. No operation goes unnoticed. By default, a special information alert module is installed. Help Desk registers contain detailed summaries of requests and customers, regulations, and analytical samples. Control over the activities of the structure implies active monitoring of current operations when you can quickly respond to the slightest problems. Direct control is carried out in real-time. If some orders may require additional resources (parts, spare parts, specialists), the program quickly notifies you of this. Users have to correctly put the puzzle, order operation, and choose the right time.

Through the Help Desk platform, it is quite easy to exchange information, graphical and textual, files, management reports, statistical and analytical calculations. Every aspect of the organization"s management is under control. The Help Desk also monitors the issues of communication with clients, which automatically improves the quality of control. You can use the SMS messaging module, effectively promote the company"s services, send out advertising information, enter into a dialogue with customers.

Don"t forget about the responsiveness of the Help Desk. It focuses on infrastructure features, personal preferences, technical support standards, long-term goals, and objectives that the company sets for itself here and now, as well as in the short term. Automatic control will be the best solution. Never before has control been so reliable and comfortable, taking into account all the subtleties and nuances of the operating environment. We suggest you first master the demo version of the product, practice, and decide on the functional equipment.

The Help Desk program monitors the current processes of service and technical support, carries out automatic control over the execution of the order, both the quality of work and its timing. The electronic assistant is not used to wasting time, including on the registration of a new appeal, the formation of regulatory documentation, and reporting. Through the scheduler, it is much easier to control all stages of the execution of the next request, to freely switch between tasks. If the execution of a certain order may require additional resources, then the software notifies about this.

The Help Desk configuration appeal to all users with almost no exceptions. It is fast, efficient, and has a friendly and intuitive interface. Each production stage is subject to control, which in turn allows reacting to problems with lightning speed, carefully selecting performers, and monitoring the position of the material fund. It is not prohibited to keep in touch with customers through the built-in messaging module. Users can quickly exchange information, graphic and text files, management reports. The Help Desk system monitors and evaluates the performance of staff, adjusts the overall workload, and tries to maintain an optimal level of employment. With the help of automatic control, you can track both current tasks and work processes, and long-term goals, the organization"s development strategy, promoting and advertising services mechanisms. The notification module is installed by default. There is no easier way to keep your finger on the pulse of events all the time. You should consider the ability to integrate with advanced accommodations and services. The software is ideal for service centers, technical support services, IT companies, regardless of size and specialization. Not all tools found a place in the basic configuration of the product. Some of them are presented separately. Take a look at the list of paid add-ons. You should start as soon as possible to become familiar with the project and determine the benefits. The demo version is available for free. When the operating conditions of the organization change, the system of business processes adopted in it may become ineffective, which requires some purposeful change in this system, or optimization of business processes. Optimization is a fundamental rethinking of a company"s business processes to achieve fundamental improvements in the main relevant indicators of their activities: cost, quality, services, and pace. Actions accompanying optimization and leading to an increase in the efficiency of the enterprise: several working procedures are combined into one. The process is compressed horizontally. If it is not possible to bring all the steps of the process to one work, then a team is created that is responsible for this process, which inevitably leads to some delays and errors that arise when transferring work between team members. All this can lead to certain consequences, but not our USU Software team, where you will find a program suitable for your most stringent requirements.