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Rating: 4.9. Number of organizations: 696
Countries: All
Operating system: Windows, Android, macOS
Group of programs: USU software
Purpose: Business automation

Control of help desk

  • Copyright protects the unique methods of business automation that are used in our programs.

  • We are a verified software publisher. This is displayed in the operating system when running our programs and demo-versions.
    Verified publisher

    Verified publisher
  • We work with organizations around the world from small businesses to large ones. Our company is included in the international register of companies and has an electronic trust mark.
    Sign of trust

    Sign of trust

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Control of help desk

Premium-class program at an affordable price

1. Compare Configurations

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2. Choose a currency

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3. Calculate the cost of the program

4. If necessary, order a virtual server rental

In order for all your employees to work in the same database, you need a local network between computers (wired or Wi-Fi). But you can also order the installation of the program in the cloud if:

  • You have more than one user, but there is no local network between computers.
    No local area network

    No local area network
  • Some employees are required to work from home.
    Work from home

    Work from home
  • You have several branches.
    There are branches

    There are branches
  • You want to be in control of your business even while on vacation.
    Control from vacation

    Control from vacation
  • It is necessary to work in the program at any time of the day.
    Work at any time

    Work at any time
  • You want a powerful server without the big expense.
    Powerful server

    Powerful server

Calculate the cost of a virtual server arrow

You pay only once for the program itself. And for the cloud payment is made every month.

5. Sign contract

Send the details of the organization or just your passport to conclude an agreement. The contract is your guarantee that you will get what you need. Contract

The signed contract will need to be sent to us as a scanned copy or as a photograph. We send the original contract only to those who need a paper version.

6. Pay with a card or other method

Your card may be in a currency that is no in the list. It's not a problem. You can calculate the cost of the program in US dollars and pay in your native currency at the current rate. To pay by card, use the website or mobile application of your bank.

Possible payment methods

  • Bank transfer

    Bank transfer
  • Payment by card

    Payment by card
  • Pay via PayPal

    Pay via PayPal
  • International transfer Western Union or any other
    Western Union

    Western Union
  • Automation from our organization is a complete investment for your business!
  • These prices are valid for the first purchase only
  • We use only advanced foreign technologies, and our prices are available to everyone

Compare configurations of the program

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Rent of a virtual server. Price

When do you need a cloud server?

Rent of a virtual server is available both for buyers of "Universal Accounting System" as an additional option, and as a separate service. The price does not change. You can order a cloud server rental if:

  • You have more than one user, but there is no local network between computers.
  • Some employees are required to work from home.
  • You have several branches.
  • You want to be in control of your business even while on vacation.
  • It is necessary to work in the program at any time of the day.
  • You want a powerful server without the big expense.

If you are hardware savvy

If you are hardware savvy, then you can select the required specifications for the hardware. You will immediately be calculated the price for renting a virtual server of the specified configuration.

If you don't know anything about hardware

If you are not technically savvy, then just below:

  • In paragraph number 1, indicate the number of people who will work in your cloud server.
  • Next decide what is more important to you:
    • If it's more important to rent the cheapest cloud server, then don't change anything else. Scroll down this page, there you will see the calculated cost for renting a server in the cloud.
    • If the cost is very affordable for your organization, then you can improve performance. In step #4, change the server performance to high.

Hardware configuration

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In recent years, it has been customary to automate Help Desk control to properly track current work processes and requests, regulate resources, form a staffing structure, and automatically prepare reports and regulatory documents. Automatic control allows simultaneously monitoring all Help Desk operations, timely replenish material resources, look for free specialists or purchase some parts and spare parts, establish promising and mutually beneficial relationships with customers.

For quite a long time, the USU Software system ( has been developing software solutions in the Help Desk format that allow you to effectively control the requests of users and companies, service and technical support in various areas of the IT-sphere. It is no secret the position of control is largely determined by the human factor. The program relieves the organization of this dependence, reduces day-to-day costs, and reduces risks. No operation goes unnoticed. By default, a special information alert module is installed. Help Desk registers contain detailed summaries of requests and customers, regulations, and analytical samples. Control over the activities of the structure implies active monitoring of current operations when you can quickly respond to the slightest problems. Direct control is carried out in real-time. If some orders may require additional resources (parts, spare parts, specialists), the program quickly notifies you of this. Users have to correctly put the puzzle, order operation, and choose the right time.

Through the Help Desk platform, it is quite easy to exchange information, graphical and textual, files, management reports, statistical and analytical calculations. Every aspect of the organization"s management is under control. The Help Desk also monitors the issues of communication with clients, which automatically improves the quality of control. You can use the SMS messaging module, effectively promote the company"s services, send out advertising information, enter into a dialogue with customers.

Don"t forget about the responsiveness of the Help Desk. It focuses on infrastructure features, personal preferences, technical support standards, long-term goals, and objectives that the company sets for itself here and now, as well as in the short term. Automatic control will be the best solution. Never before has control been so reliable and comfortable, taking into account all the subtleties and nuances of the operating environment. We suggest you first master the demo version of the product, practice, and decide on the functional equipment.

The Help Desk program monitors the current processes of service and technical support, carries out automatic control over the execution of the order, both the quality of work and its timing. The electronic assistant is not used to wasting time, including on the registration of a new appeal, the formation of regulatory documentation, and reporting. Through the scheduler, it is much easier to control all stages of the execution of the next request, to freely switch between tasks. If the execution of a certain order may require additional resources, then the software notifies about this.

The Help Desk configuration appeal to all users with almost no exceptions. It is fast, efficient, and has a friendly and intuitive interface. Each production stage is subject to control, which in turn allows reacting to problems with lightning speed, carefully selecting performers, and monitoring the position of the material fund. It is not prohibited to keep in touch with customers through the built-in messaging module. Users can quickly exchange information, graphic and text files, management reports. The Help Desk system monitors and evaluates the performance of staff, adjusts the overall workload, and tries to maintain an optimal level of employment. With the help of automatic control, you can track both current tasks and work processes, and long-term goals, the organization"s development strategy, promoting and advertising services mechanisms. The notification module is installed by default. There is no easier way to keep your finger on the pulse of events all the time. You should consider the ability to integrate with advanced accommodations and services. The software is ideal for service centers, technical support services, IT companies, regardless of size and specialization. Not all tools found a place in the basic configuration of the product. Some of them are presented separately. Take a look at the list of paid add-ons. You should start as soon as possible to become familiar with the project and determine the benefits. The demo version is available for free. When the operating conditions of the organization change, the system of business processes adopted in it may become ineffective, which requires some purposeful change in this system, or optimization of business processes. Optimization is a fundamental rethinking of a company"s business processes to achieve fundamental improvements in the main relevant indicators of their activities: cost, quality, services, and pace. Actions accompanying optimization and leading to an increase in the efficiency of the enterprise: several working procedures are combined into one. The process is compressed horizontally. If it is not possible to bring all the steps of the process to one work, then a team is created that is responsible for this process, which inevitably leads to some delays and errors that arise when transferring work between team members. All this can lead to certain consequences, but not our USU Software team, where you will find a program suitable for your most stringent requirements.