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  5. Automation of processing requests to the technical support service
Rating: 4.9. Number of organizations: 54
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Countries: All
Operating system: Windows, Android, macOS
Group of programs: USU software
Purpose: Business automation

Automation of processing requests to the technical support service

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  • We are a verified software publisher. This is displayed in the operating system when running our programs and demo-versions.
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  • We work with organizations around the world from small businesses to large ones. Our company is included in the international register of companies and has an electronic trust mark.
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Automation of processing requests to the technical support service
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Premium-class program at an affordable price

1. Compare Configurations

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2. Choose a currency

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3. Calculate the cost of the program

4. If necessary, order a virtual server rental

In order for all your employees to work in the same database, you need a local network between computers (wired or Wi-Fi). But you can also order the installation of the program in the cloud if:

  • You have more than one user, but there is no local network between computers.
    No local area network

    No local area network
  • Some employees are required to work from home.
    Work from home

    Work from home
  • You have several branches.
    There are branches

    There are branches
  • You want to be in control of your business even while on vacation.
    Control from vacation

    Control from vacation
  • It is necessary to work in the program at any time of the day.
    Work at any time

    Work at any time
  • You want a powerful server without the big expense.
    Powerful server

    Powerful server


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You pay only once for the program itself. And for the cloud payment is made every month.

5. Sign contract

Send the details of the organization or just your passport to conclude an agreement. The contract is your guarantee that you will get what you need. Contract

The signed contract will need to be sent to us as a scanned copy or as a photograph. We send the original contract only to those who need a paper version.

6. Pay with a card or other method

Your card may be in a currency that is no in the list. It's not a problem. You can calculate the cost of the program in US dollars and pay in your native currency at the current rate. To pay by card, use the website or mobile application of your bank.

Possible payment methods

  • Bank transfer
    Bank

    Bank transfer
  • Payment by card
    Card

    Payment by card
  • Pay via PayPal
    PayPal

    Pay via PayPal
  • International transfer Western Union or any other
    Western Union

    Western Union
  • Automation from our organization is a complete investment for your business!
  • These prices are valid for the first purchase only
  • We use only advanced foreign technologies, and our prices are available to everyone

Compare configurations of the program

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Rent of a virtual server. Price

When do you need a cloud server?

Rent of a virtual server is available both for buyers of "Universal Accounting System" as an additional option, and as a separate service. The price does not change. You can order a cloud server rental if:

  • You have more than one user, but there is no local network between computers.
  • Some employees are required to work from home.
  • You have several branches.
  • You want to be in control of your business even while on vacation.
  • It is necessary to work in the program at any time of the day.
  • You want a powerful server without the big expense.

If you are hardware savvy

If you are hardware savvy, then you can select the required specifications for the hardware. You will immediately be calculated the price for renting a virtual server of the specified configuration.

If you don't know anything about hardware

If you are not technically savvy, then just below:

  • In paragraph number 1, indicate the number of people who will work in your cloud server.
  • Next decide what is more important to you:
    • If it's more important to rent the cheapest cloud server, then don't change anything else. Scroll down this page, there you will see the calculated cost for renting a server in the cloud.
    • If the cost is very affordable for your organization, then you can improve performance. In step #4, change the server performance to high.

Hardware configuration

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Order an automation of processing requests to the technical support service


Automation of processing requests is a great way to improve technical support service efficiency. However, it is worthwhile to carefully approach the choice of tools - this is one of the most important aspects. The automation of the processing requests program from the USU Software system simplifies your service task as much as possible and frees up more time for rest and development. Here you can register calls not only for the service providing technical support. The installation is ideal for service centers, the automation information service, public and private enterprises. Hundreds of people are able to work in it at the same time, and all this - without losing speed and productivity. Each of them undergoes mandatory registration and receives their own password-protected login. It makes your requests automation more efficient and guarantees requests" security. The processing of information on requests is much faster, and its results are recorded in a common database. Here you may find the desired record at any time, edit or delete it at your discretion. Do you think that not all technical documents should be in the public domain? Then set up the user"s delimitation. So the employee is given a limited amount of information directly related to his work. With a thoughtful approach, technical support is expert and distraction-free. The technical manager and those close to him see the full picture of what is happening and work in all supply technical modules. Before starting work in the system, you need to enter the introductory information into the application memory once. It enables further automation of various technical operations. For example, you enter a list of employees and provide service, and when generating a document, the automation program itself substitutes data in the appropriate sections. In addition, the vast majority of office formats are supported here. When creating a new application, you can immediately specify its category. This makes it possible to sort tasks according to the degree of relevance, processing the most important ones first. You can track the dynamics of the actions of each person by distributing the workload between specialists. The automation application creates a common database that gradually accumulates the documentation of the enterprise. To quickly find the processing file you need here and not waste extra time, enable the contextual search function. This is an important step in requests automation to your technical service. It is enough to enter a couple of letters or application numbers to display the found matches in the database. After preliminary support configuration, the backup storage comes into play. It is possible to find copies of any automation records from the main database, even if they are accidentally damaged or deleted. If necessary, the functionality of the software is subject to changes to order. So you can get the modern executive"s personal Bible - a pocket executive guide in the business world. With an instant quality assessment, you can investigate the preferences of the consumer market requests, as well as correct possible mistakes. Choose the best ways to simplify organizational activities - choose the supply of the USU Software!

By the processing of requests to the technical support service automation, you significantly facilitate the work of the enterprise. An extensive database coordinates the activities of employees at any distance. Fast registration procedure with the assignment of a personal username and password. Sophisticated security measures protect you from unnecessary risks and protect your data more securely than safes. Fast processing of requests helps to gain a reputation as a reliable company and strengthen its position in the market. Easy customization tailors the automation system to your needs. The user independently regulates many aspects of working with the software. When using mass or individual mailing, communication with consumers does not present the slightest difficulty. The most simplified interface that even a child can handle. The main thing is to apply quite a bit of diligence and get acquainted with the instructions from the USU Software specialists. The processing of claims to the technical support maintenance program makes it possible to operate in a variety of formats. Plan your business ahead of time. Here you can make a plan for each person and track the stages of their implementation. The application automatically generates many manager reports based on fair analysis. You don"t have to wait long to install this software!

The procedure is carried out at a distance, immediately after the conclusion of the contract and payment. The technical assistance software is supplemented with various custom-made functions like the ability to operate in any language of the world. Improve your supply by integrating with telephone exchanges or the official website of the company. Ideal for working with the public in public and private organizations. In this case, any number of active users is allowed. Even more advantages of supply are presented in the demo version absolutely free!

The optimization steps of any business processing requests are performed in a natural, not linear, order. This permits processing to be parallelized wherever possible. The processing activity has various execution automation options. It should have different versions of execution, depending on the specific situation, and each automation option should be simple and understandable. Work is done where appropriate. At the same time, work is distributed between the boundaries of departments, and unnecessary integration is eliminated. The number of checks and control automation actions is reduced. They need to run smoothly, which will reduce the time and cost of the support service processes.