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Rating: 4.9. Number of organizations: 54
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Operating system: Windows, Android
Group of programs: USU software
Purpose: Business automation

Automation of processing requests to the technical support service

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Automation of processing requests to the technical support service
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Multi-user operation mode when purchasing more than one license Watch the video exists exists exists
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Support of hardware: barcode scanners, receipt printers, label printers Watch the video exists exists exists
Using modern methods of mailing: Email, SMS, Viber, voice automatic dialing Watch the video exists exists exists
Ability to configure automatic filling of documents in Microsoft Word format Watch the video exists exists exists
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Ability to customize data import into tables Watch the video exists exists
Copying of the current row Watch the video exists exists
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Assigning images for more visual presentation of information Watch the video exists exists
Augmented reality for even more visibility Watch the video exists exists
Temporarily hiding certain columns by each user for himself Watch the video exists exists
Permanently hiding specific columns or tables for all users of a specific role Watch the video exists
Setting rights for roles to be able to add, edit and delete information Watch the video exists
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Configuring for different roles the availability of reports and actions Watch the video exists
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Automation of processing requests is a great way to improve technical support service efficiency. However, it is worthwhile to carefully approach the choice of tools - this is one of the most important aspects. The automation of the processing requests program from the USU Software system simplifies your service task as much as possible and frees up more time for rest and development. Here you can register calls not only for the service providing technical support. The installation is ideal for service centers, the automation information service, public and private enterprises. Hundreds of people are able to work in it at the same time, and all this - without losing speed and productivity. Each of them undergoes mandatory registration and receives their own password-protected login. It makes your requests automation more efficient and guarantees requests" security. The processing of information on requests is much faster, and its results are recorded in a common database. Here you may find the desired record at any time, edit or delete it at your discretion. Do you think that not all technical documents should be in the public domain? Then set up the user"s delimitation. So the employee is given a limited amount of information directly related to his work. With a thoughtful approach, technical support is expert and distraction-free. The technical manager and those close to him see the full picture of what is happening and work in all supply technical modules. Before starting work in the system, you need to enter the introductory information into the application memory once. It enables further automation of various technical operations. For example, you enter a list of employees and provide service, and when generating a document, the automation program itself substitutes data in the appropriate sections. In addition, the vast majority of office formats are supported here. When creating a new application, you can immediately specify its category. This makes it possible to sort tasks according to the degree of relevance, processing the most important ones first. You can track the dynamics of the actions of each person by distributing the workload between specialists. The automation application creates a common database that gradually accumulates the documentation of the enterprise. To quickly find the processing file you need here and not waste extra time, enable the contextual search function. This is an important step in requests automation to your technical service. It is enough to enter a couple of letters or application numbers to display the found matches in the database. After preliminary support configuration, the backup storage comes into play. It is possible to find copies of any automation records from the main database, even if they are accidentally damaged or deleted. If necessary, the functionality of the software is subject to changes to order. So you can get the modern executive"s personal Bible - a pocket executive guide in the business world. With an instant quality assessment, you can investigate the preferences of the consumer market requests, as well as correct possible mistakes. Choose the best ways to simplify organizational activities - choose the supply of the USU Software!

By the processing of requests to the technical support service automation, you significantly facilitate the work of the enterprise. An extensive database coordinates the activities of employees at any distance. Fast registration procedure with the assignment of a personal username and password. Sophisticated security measures protect you from unnecessary risks and protect your data more securely than safes. Fast processing of requests helps to gain a reputation as a reliable company and strengthen its position in the market. Easy customization tailors the automation system to your needs. The user independently regulates many aspects of working with the software. When using mass or individual mailing, communication with consumers does not present the slightest difficulty. The most simplified interface that even a child can handle. The main thing is to apply quite a bit of diligence and get acquainted with the instructions from the USU Software specialists. The processing of claims to the technical support maintenance program makes it possible to operate in a variety of formats. Plan your business ahead of time. Here you can make a plan for each person and track the stages of their implementation. The application automatically generates many manager reports based on fair analysis. You don"t have to wait long to install this software!

The procedure is carried out at a distance, immediately after the conclusion of the contract and payment. The technical assistance software is supplemented with various custom-made functions like the ability to operate in any language of the world. Improve your supply by integrating with telephone exchanges or the official website of the company. Ideal for working with the public in public and private organizations. In this case, any number of active users is allowed. Even more advantages of supply are presented in the demo version absolutely free!

The optimization steps of any business processing requests are performed in a natural, not linear, order. This permits processing to be parallelized wherever possible. The processing activity has various execution automation options. It should have different versions of execution, depending on the specific situation, and each automation option should be simple and understandable. Work is done where appropriate. At the same time, work is distributed between the boundaries of departments, and unnecessary integration is eliminated. The number of checks and control automation actions is reduced. They need to run smoothly, which will reduce the time and cost of the support service processes.