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Rating: 4.9. Number of organizations: 852
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Countries: All
Operating system: Windows, Android
Group of programs: USU software
Purpose: Business automation

app for help desk

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app for help desk
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Multi-user operation mode when purchasing more than one license Watch the video exists exists exists
Support for different languages Watch the video exists exists exists
Support of hardware: barcode scanners, receipt printers, label printers Watch the video exists exists exists
Using modern methods of mailing: Email, SMS, Viber, voice automatic dialing Watch the video exists exists exists
Ability to configure automatic filling of documents in Microsoft Word format Watch the video exists exists exists
Possibility to customize toast notifications Watch the video exists exists exists
Choosing a program design Watch the video exists exists
Ability to customize data import into tables Watch the video exists exists
Copying of the current row Watch the video exists exists
Filtering data in a table Watch the video exists exists
Support for grouping mode of rows Watch the video exists exists
Assigning images for more visual presentation of information Watch the video exists exists
Augmented reality for even more visibility Watch the video exists exists
Temporarily hiding certain columns by each user for himself Watch the video exists exists
Permanently hiding specific columns or tables for all users of a specific role Watch the video exists
Setting rights for roles to be able to add, edit and delete information Watch the video exists
Selecting fields to search for Watch the video exists
Configuring for different roles the availability of reports and actions Watch the video exists
Export data from tables or reports to various formats Watch the video exists
Possibility to use the Data Collection Terminal Watch the video exists
Possibility to customize a professional backup your database Watch the video exists
Audit of user actions Watch the video exists

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In recent years, the Help Desk app has become quite popular to revise the principles of managing the structure of technical or service support, introduce innovative organizational mechanisms, improve the service and develop the business organically. The effectiveness of the app has been repeatedly confirmed in practice. Control over the Help Desk parameters becomes total, all the necessary tools appear that allow you to track current work and requests, automatically prepare regulations and reports, and regulate resources and costs.

The USU Software system (usu.kz) has been dealing with the issues of high-quality technical support for quite a long time, which makes it possible to precisely set the boundaries of the Help Desk, to release the most effective app that quickly proves its worth. If you are just getting acquainted with the app, we recommend you evaluate the friendly and intuitive interface. There is nothing superfluous here. Developers often fail to strike a balance between the performance and visual appeal of a project. One property overwhelms the other. The Help Desk registers contain detailed information on current operations and customers. Users do not have a problem raising the app archives to view completed orders, refer to archival documents, reports, and study the level of interaction with customers. Workflows are directly displayed by the app in real-time. This makes it easier to respond to problems, monitor the position of the material fund and labor resources, control the timing of the order, quickly contact customers to clarify some details.

By means of Help Desk it is easy to exchange information, graphic files, text, management reports, keep track of the staffing table through the built-in app scheduler. If the order is stalled, then users have no difficulty in determining delay reasons. It is not excluded the option of using the app to promote Help Desk services, engage in advertising SMS mailing, communicate with customers. A separate module has been implemented for these tasks. Many companies make CRM capabilities one of the top automation projects requirements.

At the moment, Help Desk programs are used in many industries. The operating environment of the app is not exclusively limited to the IT-sphere. The software can also be used by government organizations focused on interaction with the population, small firms, and individual entrepreneurs. Automation would be the best solution. There is no simpler, higher quality, and more reliable way to streamline the positions of management and organization, introduce innovative mechanisms, monitor the performance of the structure and external contacts. The Help Desk app monitors the operational aspects of service and technical support, monitors the progress and deadlines of applications, and provides documentary support. There is no need to spend extra time on standard operations, including accepting requests and placing an order, the processes are fully automated. It is much easier to keep track of both current activities and planned events through the basic planner. If a certain call requires additional resources, the electronic assistant reminds you of this. The Help Desk platform is ideal for all users without any serious restrictions. The level of computer literacy is practically irrelevant.

The app breaks down production processes (directly technical support operations) into a specified number of stages to strengthen the quality of control and instantly respond to the slightest problems. The opportunity is now open to communicate directly with clients, exchange information, and send SMS. Besides, users can quickly exchange graphic and text files, analytical and financial reports.

The productivity of Help Desk specialists is clearly displayed on the screens, which allows organically adjusting the level of the current workload and set subsequent staff tasks. With the help of the app, the performance of each specialist is monitored, which helps full-time employees improve skills, determine priorities, problematic positions of the organization. The notification module is installed by default. This is the easiest way to keep your finger on the pulse of events. If necessary, you should be puzzled by the issues of integrating the platform with advanced services and services. The program is the optimal solution for completely different IT companies, technical or service support services, government agencies, or individuals.

Not all tools are included in the basic version. Some options are available for a fee. You should carefully study the corresponding list. Start choosing the right product with a demo version. The test is completely free of charge. Two hundred years ago, Adam Smith made a remarkable discovery: industrial production must be broken down into the simplest and most basic operations. He showed that the division of labor promotes productivity growth as workers focused on one task become more skilled craftsmen and do their jobs better. Throughout the 19th and 20th centuries, people organized, developed, and managed companies, guided by the principle of the division of labor by Adam Smith. However, in the modern world, it is enough to take a close look at any company - from a street stall to a transnational giant like Microsoft or Coca-Cola. It will be found that the activities of companies consist of a huge number of repetitive business processes, each of which is a sequence of actions and decisions aimed at achieving a specific goal. Acceptance of a customer"s order, delivery of goods to a customer, payment of salaries to employees - all these are business processes for which an auxiliary app is extremely necessary.