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Group of programs: Business automation
Accounting of help desk
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In recent years, Help Desk operational accounting has been regulated by means of a special automated program, which permits IT companies to work more substantively with requests and appeals, effectively provide assistance, improve and develop service. Not every project is set up to deal exclusively with accounting, not be distracted by some minor issues, freely switch between Help Desk processes, instantly find the optimal solution, and not overload the staff with unnecessary duties.
Advanced Help Desk technologies from the USU Software system (usu.kz) have studied well enough to understand the industry, know about the latest trends and standards, and produce worthy products that really turn out to be effective and productive in practice. It is no secret the purpose of the platform is not limited to operational accounting. It is also responsible for communication issues, monitors the positions of the material fund, forms the staffing table of the structure, automatically prepares reports and any regulations. The Help Desk registers contain basic information on requests and clients. Accounting information is easy to display on screens, exchange information with other users, and forward reports and documents. There is no need to use third-party programs. If taking into account, there are any problems, employees do not meet the deadlines, no necessary materials to fix the malfunction, then users will be the first to know about it. It is enough to activate the built-in notification module and you can safely keep your hands on the pulse of the management. Help Desk workflows are displayed in real-time. Accounting information is dynamically updated. As a result, users can react to requests with lightning speed, make adjustments, study the latest analytic reports and make management decisions. Customer communication issues are also successfully closed using the Help Desk configuration. It is much easier to exchange accounting data through the SMS messaging module, report the latest work results, report, give assignments, advertise the organization"s services. Over time, Help Desk configurations have become simply irreplaceable. They are actively used by leading IT companies to streamline the maintenance of operational records, eliminate the smallest probability of errors and inaccuracies, and introduce innovative management and organization tools. Automation seems to be the best solution to optimize the parameters of the structure"s work, relieve staff from the daily workload, and not waste extra time on ordinary processes. The project is developing dynamically. Paid add-ons available. The corresponding list is posted on the website.
Who is the developer?
Akulov Nikolay
Expert and chief programmer who participated in the design and development of this software.
2024-04-23
Video of accounting of help desk
The Help Desk platform monitors the positions of service and technical support, is responsible for incoming messages and requests, deadlines, and closes communication with clients. Maintaining operational records becomes much easier when the necessary directories and catalogs are at hand. It is possible to maintain digital archives. The registering new appeal time was significantly reduced. The application process is fully automated. You can rely on the built-in planner for everything related to staffing, meeting deadlines, and structure plans.
The configuration of the Help Desk has been implemented with an emphasis on the comfort of everyday use. At the same time, the program does not put forward special requirements in terms of the level of computer literacy, skills, or experience.
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If additional resources are urgently required for certain tasks, then this accounting information is instantly displayed on the screens. Users will be the first to know about it.
Service work includes several stages, each of which is controlled by artificial intelligence. Provided the opportunity to keep in touch with the client base through mass SMS-mailing. Through the Help Desk platform, it is easier than ever to exchange information on received requests, send each other documents, graphics, reports, and another array of information. The structure"s performance metrics accounting data is displayed visually, which helps to quickly detect the slightest problems and make pinpoint adjustments. Notifying users about the current events of the organization is assigned to the corresponding digital module.
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To buy the program, just call or write to us. Our specialists will agree with you on the appropriate software configuration, prepare a contract and an invoice for payment.
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If the program is purchased for 1 user, it will take no more than 1 hour
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If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!
Accounting of help desk
Don"t ignore the ability to integrate with advanced services and services. The list is published on the website. Numerous IT companies, individual entrepreneurs, service centers, and government organizations serving the population have acquired the program. Not all elements found a place in the basic configuration. Some options are presented separately. We recommend you familiarize yourself with the functional characteristics. Start with a test to get to know the product better, identify strengths, and carefully weigh the pros and cons. Today, many organizations are faced with an urgent problem, which consists in the need to reduce costs along with constant improvement of the quality of the goods and services offered. In the current economic situation and the intensification of competition among enterprises, the need to reduce costs or the cost of production has only become a more difficult task. In other words, the relevance of process optimization lies in the need to improve the efficiency of enterprises and organizations, taking into account the low involvement of business owners in terms of optimizing business processes. Help Desk accounting comes to the rescue.