Price: monthly
Buy the program

You can send all your questions to: info@usu.kz
  1. Development of software
  2.  ›› 
  3. Programs for business automation
  4.  ›› 
  5. accounting of help desk
Rating: 4.9. Number of organizations: 926
rating
Countries: All
Operating system: Windows, Android, macOS
Group of programs: USU software
Purpose: Business automation

accounting of help desk

  • Copyright protects the unique methods of business automation that are used in our programs.
    Copyright

    Copyright
  • We are a verified software publisher. This is displayed in the operating system when running our programs and demo-versions.
    Verified publisher

    Verified publisher
  • We work with organizations around the world from small businesses to large ones. Our company is included in the international register of companies and has an electronic trust mark.
    Sign of trust

    Sign of trust


accounting of help desk
This video can be viewed with subtitles in your own language.

Download demo version

Premium-class program at an affordable price

1. Compare Configurations

Compare configurations of the program arrow

2. Choose a currency

JavaScript is off

3. Calculate the cost of the program

4. If necessary, order a virtual server rental

In order for all your employees to work in the same database, you need a local network between computers (wired or Wi-Fi). But you can also order the installation of the program in the cloud if:

  • You have more than one user, but there is no local network between computers.
    No local area network

    No local area network
  • Some employees are required to work from home.
    Work from home

    Work from home
  • You have several branches.
    There are branches

    There are branches
  • You want to be in control of your business even while on vacation.
    Control from vacation

    Control from vacation
  • It is necessary to work in the program at any time of the day.
    Work at any time

    Work at any time
  • You want a powerful server without the big expense.
    Powerful server

    Powerful server


Calculate the cost of a virtual server arrow

You pay only once for the program itself. And for the cloud payment is made every month.

5. Sign contract

Send the details of the organization or just your passport to conclude an agreement. The contract is your guarantee that you will get what you need. Contract

The signed contract will need to be sent to us as a scanned copy or as a photograph. We send the original contract only to those who need a paper version.

6. Pay with a card or other method

Your card may be in a currency that is no in the list. It's not a problem. You can calculate the cost of the program in US dollars and pay in your native currency at the current rate. To pay by card, use the website or mobile application of your bank.

Possible payment methods

  • Bank transfer
    Bank

    Bank transfer
  • Payment by card
    Card

    Payment by card
  • Pay via PayPal
    PayPal

    Pay via PayPal
  • International transfer Western Union or any other
    Western Union

    Western Union
  • Automation from our organization is a complete investment for your business!
  • These prices are valid for the first purchase only
  • We use only advanced foreign technologies, and our prices are available to everyone

Compare configurations of the program

Popular choice
Economical Standard Professional
Main functions of the selected program Watch the video arrow down
All videos can be viewed with subtitles in your own language
exists exists exists
Multi-user operation mode when purchasing more than one license Watch the video arrow down exists exists exists
Support for different languages Watch the video arrow down exists exists exists
Support of hardware: barcode scanners, receipt printers, label printers Watch the video arrow down exists exists exists
Using modern methods of mailing: Email, SMS, Viber, voice automatic dialing Watch the video arrow down exists exists exists
Ability to configure automatic filling of documents in Microsoft Word format Watch the video arrow down exists exists exists
Possibility to customize toast notifications Watch the video arrow down exists exists exists
Choosing a program design Watch the video arrow down exists exists
Ability to customize data import into tables Watch the video arrow down exists exists
Copying of the current row Watch the video arrow down exists exists
Filtering data in a table Watch the video arrow down exists exists
Support for grouping mode of rows Watch the video arrow down exists exists
Assigning images for more visual presentation of information Watch the video arrow down exists exists
Augmented reality for even more visibility Watch the video arrow down exists exists
Temporarily hiding certain columns by each user for himself Watch the video arrow down exists exists
Permanently hiding specific columns or tables for all users of a specific role Watch the video arrow down exists
Setting rights for roles to be able to add, edit and delete information Watch the video arrow down exists
Selecting fields to search for Watch the video arrow down exists
Configuring for different roles the availability of reports and actions Watch the video arrow down exists
Export data from tables or reports to various formats Watch the video arrow down exists
Possibility to use the Data Collection Terminal Watch the video arrow down exists
Possibility to customize a professional backup your database Watch the video arrow down exists
Audit of user actions Watch the video arrow down exists

Back to pricing arrow

Rent of a virtual server. Price

When do you need a cloud server?

Rent of a virtual server is available both for buyers of "Universal Accounting System" as an additional option, and as a separate service. The price does not change. You can order a cloud server rental if:

  • You have more than one user, but there is no local network between computers.
  • Some employees are required to work from home.
  • You have several branches.
  • You want to be in control of your business even while on vacation.
  • It is necessary to work in the program at any time of the day.
  • You want a powerful server without the big expense.

If you are hardware savvy

If you are hardware savvy, then you can select the required specifications for the hardware. You will immediately be calculated the price for renting a virtual server of the specified configuration.

If you don't know anything about hardware

If you are not technically savvy, then just below:

  • In paragraph number 1, indicate the number of people who will work in your cloud server.
  • Next decide what is more important to you:
    • If it's more important to rent the cheapest cloud server, then don't change anything else. Scroll down this page, there you will see the calculated cost for renting a server in the cloud.
    • If the cost is very affordable for your organization, then you can improve performance. In step #4, change the server performance to high.

Hardware configuration

JavaScript is disabled, calculation is not possible, contact the developers for a price list

Order an accounting of help desk


In recent years, Help Desk operational accounting has been regulated by means of a special automated program, which permits IT companies to work more substantively with requests and appeals, effectively provide assistance, improve and develop service. Not every project is set up to deal exclusively with accounting, not be distracted by some minor issues, freely switch between Help Desk processes, instantly find the optimal solution, and not overload the staff with unnecessary duties.

Advanced Help Desk technologies from the USU Software system (usu.kz) have studied well enough to understand the industry, know about the latest trends and standards, and produce worthy products that really turn out to be effective and productive in practice. It is no secret the purpose of the platform is not limited to operational accounting. It is also responsible for communication issues, monitors the positions of the material fund, forms the staffing table of the structure, automatically prepares reports and any regulations. The Help Desk registers contain basic information on requests and clients. Accounting information is easy to display on screens, exchange information with other users, and forward reports and documents. There is no need to use third-party programs. If taking into account, there are any problems, employees do not meet the deadlines, no necessary materials to fix the malfunction, then users will be the first to know about it. It is enough to activate the built-in notification module and you can safely keep your hands on the pulse of the management. Help Desk workflows are displayed in real-time. Accounting information is dynamically updated. As a result, users can react to requests with lightning speed, make adjustments, study the latest analytic reports and make management decisions. Customer communication issues are also successfully closed using the Help Desk configuration. It is much easier to exchange accounting data through the SMS messaging module, report the latest work results, report, give assignments, advertise the organization"s services. Over time, Help Desk configurations have become simply irreplaceable. They are actively used by leading IT companies to streamline the maintenance of operational records, eliminate the smallest probability of errors and inaccuracies, and introduce innovative management and organization tools. Automation seems to be the best solution to optimize the parameters of the structure"s work, relieve staff from the daily workload, and not waste extra time on ordinary processes. The project is developing dynamically. Paid add-ons available. The corresponding list is posted on the website.

The Help Desk platform monitors the positions of service and technical support, is responsible for incoming messages and requests, deadlines, and closes communication with clients. Maintaining operational records becomes much easier when the necessary directories and catalogs are at hand. It is possible to maintain digital archives. The registering new appeal time was significantly reduced. The application process is fully automated. You can rely on the built-in planner for everything related to staffing, meeting deadlines, and structure plans.

The configuration of the Help Desk has been implemented with an emphasis on the comfort of everyday use. At the same time, the program does not put forward special requirements in terms of the level of computer literacy, skills, or experience.

If additional resources are urgently required for certain tasks, then this accounting information is instantly displayed on the screens. Users will be the first to know about it.

Service work includes several stages, each of which is controlled by artificial intelligence. Provided the opportunity to keep in touch with the client base through mass SMS-mailing. Through the Help Desk platform, it is easier than ever to exchange information on received requests, send each other documents, graphics, reports, and another array of information. The structure"s performance metrics accounting data is displayed visually, which helps to quickly detect the slightest problems and make pinpoint adjustments. Notifying users about the current events of the organization is assigned to the corresponding digital module.

Don"t ignore the ability to integrate with advanced services and services. The list is published on the website. Numerous IT companies, individual entrepreneurs, service centers, and government organizations serving the population have acquired the program. Not all elements found a place in the basic configuration. Some options are presented separately. We recommend you familiarize yourself with the functional characteristics. Start with a test to get to know the product better, identify strengths, and carefully weigh the pros and cons. Today, many organizations are faced with an urgent problem, which consists in the need to reduce costs along with constant improvement of the quality of the goods and services offered. In the current economic situation and the intensification of competition among enterprises, the need to reduce costs or the cost of production has only become a more difficult task. In other words, the relevance of process optimization lies in the need to improve the efficiency of enterprises and organizations, taking into account the low involvement of business owners in terms of optimizing business processes. Help Desk accounting comes to the rescue.